Roxy was very professional and supportive when she called to check on how we were going with our new pool. While we were experiencing some issues, she was able to give some helpful advice and send som... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Pool has been in 4 years with out any problems until recently when the copper test stopped responding. I contacted Naked and got great advice to get it fixed. metals had fallen out of suspension in t... Voir plus
L'entreprise a répondu
We are loving our Naked pool system and how fresh it feels! And our water is crystal clear. Their support and phone app is fantastic, the little training videos are fun! I would highly recommend th... Voir plus
L'entreprise a répondu
Naked following up 1-2 months after sales to ask how it is working out. It is rare for anyone to do that about anything so their customer service is better than most. Roxy answered questions I had... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Piscine
- Piscine couverte
- Société d'eau minérale
- Piscine extérieure
- Magasin de matériel pour piscines
- Fournisseur de traitement de l'eau
À propos de Naked Pools
Écrit par l'entreprise
Dive into luxury today and experience the future of swimming pool technology.
With the world’s best quality water on tap, Aussies appreciate the benefits of freshwater. Yet when it comes to our nation’s favourite pastime, we’ve all accepted that chlorine and saltwater were the natural order of things. Not anymore.
Our Freshwater Pool System will safely and effortlessly purify your pool water without need for adding chlorine, high salt or expensive minerals. The health benefits are crystal clear.
Aussies and people worldwide are waking up to this fresh-thinking alternative to chlorine, salt or mineral pools and are diving right in.
Fully Australian owned with 30 years combined industry experience in pool innovation, we developed our incredible freshwater system that uses copper and silver instead of harmful chemicals to filter and sanitise pool water while preventing algae growth. It’s the same technology used by NASA to purify drinking water. What you’re left with is healthy, rejuvenating, crystal clear water.
We’re passionate about innovation, service and the total customer experience. Setting new benchmarks for water quality in the swimming pool and spa industry, while delivering a product that is simple to use, has lower running costs and easy to maintain all year round is what we do.
Our primary focus is the experience our customers will enjoy swimming in a freshwater pool. As well as the water being crystal clear, with no more chemicals than your average tap water, the pool water has a much softer feel on the skin. Leaving you refreshed and rejuvenated with no residue on the skin and no need to shower or wash swimwear after swimming.
Not only better for the environment, a freshwater pool protects your investment over the long term as the pool water won't damage equipment, pool surrounds or the garden and landscaping.
With the world’s best quality water on tap, Aussies appreciate the benefits of freshwater. Yet when it comes to our nation’s favourite pastime, we’ve all accepted that chlorine and saltwater were the natural order of things. Not anymore.
Our Freshwater Pool System will safely and effortlessly purify your pool water without need for adding chlorine, high salt or expensive minerals. The health benefits are crystal clear.
Aussies and people worldwide are waking up to this fresh-thinking alternative to chlorine, salt or mineral pools and are diving right in.
Fully Australian owned with 30 years combined industry experience in pool innovation, we developed our incredible freshwater system that uses copper and silver instead of harmful chemicals to filter and sanitise pool water while preventing algae growth. It’s the same technology used by NASA to purify drinking water. What you’re left with is healthy, rejuvenating, crystal clear water.
We’re passionate about innovation, service and the total customer experience. Setting new benchmarks for water quality in the swimming pool and spa industry, while delivering a product that is simple to use, has lower running costs and easy to maintain all year round is what we do.
Our primary focus is the experience our customers will enjoy swimming in a freshwater pool. As well as the water being crystal clear, with no more chemicals than your average tap water, the pool water has a much softer feel on the skin. Leaving you refreshed and rejuvenated with no residue on the skin and no need to shower or wash swimwear after swimming.
Not only better for the environment, a freshwater pool protects your investment over the long term as the pool water won't damage equipment, pool surrounds or the garden and landscaping.
The ultimate swimming experience
Écrit par l'entreprise
- Dive into luxury today and experience the future of swimming pool technology.
- Naked Pool water is equivalent if not better than most household tap water. No longer do you need high chemicals and chlorine in your backyard swimming pool. Have an easy to manage pool that saves you money, is better for the environment and leaves you feeling refreshed and rejuvenated after swimming.
- We're commited to our customers
- Naked Pools have an industry leading Complete Customer Care Plan to ensure your backyard oasis is everything it should be. Owning a pool for the first time can be overwhelming and our team are available to help guide and support you every step of the way. Once your system is installed, simply register your product via our Naked App and one of our team members will call you within the first two weeks to ensure you understand your new pool, our system and answer any other questions you may have. We'll even point you to our Freshwater Pool Specialists in your area if required. It's our company mission to have every Naked Pool owner having the best possible swimming experience in their backyard pool or swim spa.
Coordonnées de contact
10/48 City Link Drive, 4221, Carrara, Australie
- 1800 625 331
- sales@naked-pools.com
- naked-pools.com
4,8
Excellent
660 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
6 years too late
We had our pool built and the Naked system installed about 6/7 years ago in Northland NZ. We might have been one of the first - at the time we were given virtually no instructions or guidance on operation and maintenance.
Love the system when it’s working - hated it when it’s not because we had no idea what to do.
Technical support and assistance when the pool is clearly not balanced has only ever been provided by our local pool shop (45 mins drive). Direct contact with NZ agent non-existent.
Error readings on the system are unreliable so we have to do frequent testing.
Replaced the anodes twice - both times ordered and received with no guidance or instructions on how to install and reset the system.
Getting emails and links to support/guidance and the app’ now is probably 6 years too late to be happy.
16 janvier 2026
Avis spontané
Réponse de Naked Pools
Hi James,
Thank you for your feedback — and we’re sorry your early experience was so frustrating.
You’re right that 6–7 years ago, particularly in the early days in NZ, our documentation and local support were not where they should have been. We understand how difficult that would have made operation and maintenance, especially when the pool wasn’t balanced.
Since then, we’ve significantly improved instructions, diagnostics, the app, and customer support. While that doesn’t change your experience, we appreciate you acknowledging that the system works well when it’s running correctly.
Our service team are working diligently with you to improve your experience moving forward and hope to find a resolution for you quickly.
Kind regards,
The Naked Pools Team.
Réponse de Naked Pools
Hi Jim,
Thanks so much for taking the time to post your review, we truly appreciate it and are happy to hear we could help resolve your query.
Kind regards,
The Naked Pools Team.
First time pool owner in Kenmore
I'm a first time pool owner in Kenmore, Brisbane. We purchased the house around 4 months ago with no real handover from the previous owners.
I'm not convinced the Naked System is the best choice for a first time pool owner especially in a very gum tree leafy area like Kenmore. And we've had some very hot days and wet weather which have the pool ownership journey more difficult than it could have been.
I think I've watched every instructional video and read every tutorial on the Naked Pools website. It's been a frustrating journey. I've seen the pool water crystal clear, and various shades of brown and green. My pH levels and water clarity have not been controllable without adding extra acid and clarifer to the pool. The cost of the chemicals adds up very quickly.
The pool is only 18 months old but I don't trust the sand filter is working properly nor the MDX in floor cleaning system.
I have to admit I'm seriously thinking about converting the pool to a salt based system with a corded cleaning robot. That should allow me to actually use the pool rather than try to fix the water quality.
This is probably quite a severe test for a Naked System but it has not worked for me.
I hope others have a better outcome.
15 janvier 2026
Avis spontané
Réponse de Naked Pools
Hi Robert,
Thank you for sharing your experience — we understand how frustrating this has been, especially as a first-time pool owner with no handover and in a leafy area like Kenmore.
Heavy leaf load, extreme heat and wet weather place a much higher demand on any pool system. Without clear guidance from the outset, that learning curve can feel overwhelming. The Naked system relies on good filtration, regular leaf removal and stable pH — if the filter or in-floor cleaning system aren't performing correctly, water clarity and control will be affected.
We acknowledge this has been a severe test and hasn’t met your expectations so far. We’re now working with you directly to help you better understand both the system and your pool setup, and to address the underlying issues so it becomes easier to manage and enjoy.
Thank you for your honest feedback — it helps us improve.
Kind regards,
The Naked Pools Team.
Réponse de Naked Pools
Hi Vaughan,
Thanks for your review we really appreciate it. If you ever require any help please let us know.
Kind regards,
The Naked Pools Team.
Réponse de Naked Pools
Hi Craig,
Thanks so much for your review, it's greatly appreciated. If you need assistance again in the future please don't hesitate to reach out.
Kind regards,
The Naked Pools Team.
Ayyy
Forget his name but a bloke helped troubleshoot the installation issues quick snap. give him raise, top man
18 décembre 2025
Réponse de Naked Pools
Hi there,
Thanks so much for your review we really appreciate it. We'll be sure to pass your advice onto the boss!
If you need any assistance again please let us know.
Kind regards,
The Naked Pools Team.
Réponse de Naked Pools
Hi Maria,
Thanks so much for your review, we really appreciate it and it's our pleasure to help.
Kind regards,
The Naked Pools Team.
Good customer service
Naked following up 1-2 months after sales to ask how it is working out. It is rare for anyone to do that about anything so their customer service is better than most.
Roxy answered questions I had and gave tips on where to easily find the info plus the ways how I can contact tech support.
13 janvier 2026
Réponse de Naked Pools
Hi Tony
Thanks so much for your review - we really appreciate your feedback. If you ever require any assistance with your Naked Pool, please reach out.
Kind regards
The Naked Pools Team
Great system, great customer service
Friendly, courteous and informative. Genuinely interested in hearing about my experience, if I had any concerns and advised how to get in touch if I need anything in the future.
Thank you
13 janvier 2026
Réponse de Naked Pools
Hi Pauline,
Thanks so much for taking the time to post your review - we very much appreciate it. Should you require our assistance in the future please don't hesitate to reach out.
Kind regards,
The Naked Pools Team.
Awesome
Found it a bit overwhelming at first going with a natural pool , but having you guys there has helped me understand it so much better.
And it’s very quick to get a reply when you need
5 janvier 2026
Réponse de Naked Pools
Hi Sharon,
Thanks so much for your review - we really appreciate it and are glad we have been able to help you feel more comfortable with your new freshwater pool. If you need any help along the way please let us know.
Kind regards,
The Naked Pools Team.
Happy Customer to respond and offered…
Always quick to respond and offered sound advice. Will continue to be in touch when I have any questions
Gary
4 janvier 2026
Réponse de Naked Pools
Hi Gary,
Thanks so much for posting your review, we really appreciate and are always happy to help whenever you need us.
Kind regards,
The Naked Pools Team.
Query answered quickly
2 janvier 2026
Réponse de Naked Pools
Hi Chris,
Thanks so much for your feedback and review - we really appreciate it and are always happy to help!
Kind regards,
The Naked Pools Team.
Clear and simple
Clarified the issue and learned how to get best from the Naked system.
9 janvier 2026
Réponse de Naked Pools
Hi Rob,
That's great to hear! Thanks for your feedback and review - we really appreciate it.
Kind regards,
The Naked Pools Team.
OxiCell Query
The query regarding my OxiCell lifespan was dealt with promptly by Tim. The information he provided clarified things 100%
5 janvier 2026
Réponse de Naked Pools
Hi Kevin,
Thank you so much for taking the time to post your review. If you ever need help again in the future please let us know.
Kind regards,
The Naked Pools Team.
I sent a question and received an…
I sent a question and received an answer within two days. Very happy with the naked system. Will never got back to inferior water.
29 décembre 2025
Réponse de Naked Pools
Hi Brad,
Thanks for your review - we very much appreciate it and are glad we could help. We're always happy to answer any questions or offer help along the way so reach out again whenever you need to.
Kind regards,
The Naked Pools Team.
Naked system for our first pool
Chose a naked pool system for our new pool build. With the help of Indigo Pools in Perth, we had it set up very quickly, monitoring and dosing as well as controlling the pool pump.
Water feels great: no residue after swimming. My family and I are very happy with our new naked pool.
19 décembre 2025
Réponse de Naked Pools
Hi Justin,
First of all, congratulations on your new pool! It's great to hear you and your family are enjoying it. Thanks for taking the time to post a review - we really appreciate it!
Kind regards,
The Naked Pools Team.
Réponse de Naked Pools
Hi Andrej,
Thanks so much for your review, we really appreciate it. So good you got to have your pool ready just in time for Christmas!
Kind regards,
The Naked Pools Team.
Responsive and helpful.
21 décembre 2025
Réponse de Naked Pools
Hi Irith,
Thanks so much for your review, we really appreciate it. If you ever require assistance again in the future, please let us know.
Kind regards,
The Naked Pools Team.
The pool hand over with David was very…
The pool hand over with David was very thorough ( albeit a bit overwhelming). It all seems to work OK and no messy chlorine, minerals etc to deal with. The pool water is beautiful
16 décembre 2025
Réponse de Naked Pools
Hi Catherine,
Thanks for your review, we really appreciate it and love hearing that you've had such a great experience so far. Enjoy your new freshwater pool!
Kind regards,
The Naked Pools Team.
Tim was very supportive and explained…
Tim was very supportive and explained things very well.
21 décembre 2025
Réponse de Naked Pools
Hi Jenny,
so glad we could be of assistance. Thanks so much for your review, we really appreciate it. If you need help again in the future please don't hesitate to reach out.
Kind regards,
The Naked Pools Team.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.