The Naked Marshmallow Co. Avis 

The packaging is lovely and service v good. These are quite expensive marshmallows but appreciate they are branded as high end. Purchased 3 boxes, my daughter loves marshmallows but did not like any of these unfortunately so we gave them away. Disappointing as they do look a lovely gift.

The most amazing milkshake I have ever had, even gave me a little wipe with it. The staff were super friendly too. Definitely hope to be back again soon!!

Update: Amended rating from 2 stars to 4 stars

I managed to contact the business via social media not long after submitting my initial review. Simon dealt with my grievance, who I must say went above and beyond. He apologised profusely for my wmail not being replied to and said he investigate what happened.

He offered me the choice between a full refund or redelivery. I chose to have the marshmallows redelivered. A different courier company was used to insure that they followed my instructions (previous delivery was meant to be to a parcel shop). So everything was delivered as instructed and I collected my parcel from my local parcel shop.

I haven't given them 5 stars in this amended review, as something definitely went very wrong initially with not recieving my email. However, when I did get in touch with them, Simon was brilliant. Even included a hand written note inside my second delivery. I'd definitely recommend using this small business in future.

If you have problems contacting them by email, get in touch via social media. The response was very prompt and I kept getting updates in a very timely manner.

Initial review: I have used this company several times and never had a problem. I enjoy most of the flavours, although they are more subtle than others you find on the high street. Last week, however, my parcel was delivered and left in my waste bin. This really distressed me, as the waste bin is obviously dirty & the items inside are edible.

I couldn't get the parcel out of the bin either because it hadn't long been emptied. Which meant I had to get help or choose to pull the bin over sideways and crawl inside to get the parcel. I have Autism and can get sensory overwhelm, especially with food. So this incident was really distressing for me. It led me to missing an appointment I'd paid for that day and incapacitated me for the whole weekend.

I contacted this company via their email i.e. hello at nakedmarshmallow dot co dot uk . I emailed at 15:42 on Friday 20th June 2025 and again at 16:22 the same day. I still haven't been acknowledged, nevermind responded to. I have checked my emails every day, including my spam. There is nothing on their social media or their website to say they're behind with their communication. And I've recieved emails from their email address before. So they've left me in the lurch for a week.

The parcel company responded to me within a day or two and said they'd investigate. And obviously, this small business can't control how delivery companies behave. They can however choose which delivery companiesthey use.

The parcel is now in my home, but I haven't opened it. I can't touch the box because it was inside a dirty waste bin on top of rubbish; there's even marks on the front of the parcel from other things in the bin. I don't know if I'll ever open it, nevermind attempt to eat what is inside. I spent over £30, so it wasnt just one or two boxes.

My order arrived late and to make matter worse they sent the wrong item.. frustrating experience

I don't understand how these guys dont get 5*. Have always had amazing service and their advent calendar is amazing - I think they need to do a summer version though!!! Placed an order yesterday and arrived this morning - I was thinking it would all be a gooey mess and it was my mistake to order in this heatwave but no all perfect!!! Will only use these guys they are awesome!

Wrong parcel sent - trying to sort it out..
Bit of a mix up really,, I received the wrong parcel!

Bit of a blunder really, received the wrong parcel,
Should've had a prefer gander at the contents.I suppose.
Currently trying to sort it out w/ them now.

Do not buy from this company, my order was failed to be delivered, they ignore emails and the phone is no longer connected. I eventually got a response from social media, where they claimed they had taken over the company from liquidation, and blamed the courier for not sending my order when clearly the courier had never received the order. Wish I had read similar terrible reviews on Trustpilot before ordering. Absolutely appalling customer service, if I could give it a zero instead of a 1 star I would!

i have been emailing your hello@ email address as waiting for an order. No response and no contact to tell me where my order is (4 weeks late).

I'm a returning customer of The Naked Marshmallow Co, I love the marshmallows, and being on a soft food diet due to medical conditions, they are perfect for me!
Their service is always great, but on this occasion was exceptional. I ordered two of a type of marshmallow then realised it should have been a different one also. I emailed a day or two after the order asking if it could be changed. This was responded to within an hour, so kindly, no problem at all, while they were super busy with the winter sale. It makes all the difference and I will continue to buy from them and recommend them.

Great tasting gourmet marshmallows made with beef gelatine. The texture if firm and satisfying to eat.

Like everyone else, I placed an order on 12th December for multiple Xmas gifts. My order was not dispatched until 17th January (after which time they had been reduced for everyone else to half price!!!!!) No use for Xmas gifts anymore. Total con. I have never been so disappointed that I made the effort to leave a review to warn others before this.

Still waiting for our order placed on 2nd December. Email sent on 20th December stating it has been collected by Evri. It is now the 14th of January and still no delivery. They do not answer phones or reply to emails. Would like a refund.
Will be talking to trading standards. Terrible company

Goods not received. No response to 3 email complaints

Great service. Lovely product

When ordering I understood the shipping will happen in 2-4 days not 2 weeks - perhaps I misunderstood, but it is still unreasonable to wait for items to ship for 2 weeks - this impacted my Christmas gift giving.

I ordered on 4th of December I was hoping to have the marshmallows before Christmas Day but nothing. It’s the 3rd of January now no reply to my emails apart from an automated “Christmas is a busy time” answer. Absolutely shocking! If they can’t handle large orders before Christmas than they should stop taking orders when their max is reached.

Will not be ordering from this company again . I placed my order at the end of November . It is now the 2nd January and still not received anything . There was a reply the first time I chased , saying they would process my order as priority. Never happened . I have sent two more emails since then and no reply whatsoever. I understand they are a small team , but does not look like they can handle busy times , such is Christmas etc .

I can’t give you any higher score as I’m still waiting for my delivery despite numerous emails and paying additional delivery costs. Initial correspondence was good. I understand that Christmas is an exceptionally busy time but I haven’t heard anything from your company.

Placed an order on 29/11/24 and I’m still waiting! I’ve tried calling, emailed and messaged on instagram but no response.
Really disappointed as these were Christmas presents for my children.
Hopefully they will contact me.