I have always enjoyed Naked wines. There's a great selection of wines, that you don't find everywhere else. I like knowing I'm supporting independent winemakers at reasonable prices. The customer serv... Voir plus
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Lisez les avis des autres
Don't buy anything from this company unless you plan to remain a subscribed member. They will charge you $40AUD every month even though you don't realise that you are signing up for that. If you don't... Voir plus
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Wines are good, but the whole automatically signing up purchasers to the Angel program is immoral and unethical. Give me reasons to sign up, sure, but doing it sneakily is just wrong. I didn't realise... Voir plus
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I love Naked Wines! The selection super well-curated, so I don't feel lost scrolling through endless bottles. Ordering is easy, delivery is quick, and the packaging makes it feel like a treat. The... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
Our customers, called Angels, get better wines for their money by supporting some of Australia’s most talented independent winemakers.
100% Money Back Guarantee
These are the best wines you've ever tasted...
We believe that great wines should be a pleasure, not a privilege. Our customers crowd fund winemakers to make wines so delicious that we will give you your money back if you don't absolutely love them too.
Coordonnées de contact
18 Sydney Road, 2095, manly, Australie
- 1300 898 677
- chat@nakedwines.com.au
- nakedwines.com.au
3,8
Bien
6 k avis
Aucun historique récent de demande d’avis
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I got this spam when I bought from Mobileciti
I got this spam when I bought something from Mobileciti. I'm also none too happy with them either. I'm years sober, and don't drink, but what about alcoholics? Just having this stuff pop up in their inbox without any permission whatsoever. I never, ever signed up for or even hinted I would be interested in this.
The advertising is also misleading. Because you get $100 off the wine without getting a spam email coupon anyway just going to the base website. So the email is just fluff. The way they rope you in it seems is sneakily signing you up to a subscription where they withdraw $40 a month into 'wine credit' that you can't easily cancel or get back. It seems 90% of people don't notice that with a purchase they are also signing up for recurring billing.
I am so sick of these deceptive practices in the market. This is too many strikes. Emails I never asked for and deceptive and misleading marketing.
Very disappointed, in Mobileciti too.
5 février 2026
Avis spontané
Réponse de Naked Wines Australia
Hi Dan, thanks for sharing your feedback. We’re sorry to hear about your experience and apologise that the voucher caused some frustration.
To clarify, we partner with selected companies to distribute our offers and vouchers.
If you’d like assistance with unsubscribing, please dm your details and we can take care of this.
All I wanted was to unsubscribe from…
All I wanted was to unsubscribe from all emails. So, I click the link to unsubscribe. And it took me here:
This is your account, under your control
You want me to send you emails about the stuff that really matters to you.
I'll always try to send you emails that I think are relevant to you. I'm sorry if I got it wrong this time.
Please take a moment to tell me what interests you - and I'll only send you what you want to hear.
Tell me when
By email
We put the free bottle in your basket (Angels only)
Other offers we think you'll love
Someone posts to a group I'm in
Someone posts to my Naked Me feed
Someone replies to a post I made
Are you kidding me?
30 janvier 2026
Avis spontané
Réponse de Naked Wines Australia
Hi Lia, thanks for taking the time to share your feedback regarding unsubscribing from emails.
Sorry about the extra step there. If you’re just looking to stop all emails, you don’t need to choose any of those options. You can turn everything off completely, or if you’d prefer, we’re very happy to do it for you.
If you’d like, just flick us a DM with the email address on your account, and we’ll unsubscribe you from all marketing emails straight away.
THIS IS A SCAM
THIS IS A SCAM! They take money out of your account without telling you!
28 janvier 2026
Avis spontané
Réponse de Naked Wines Australia
Hi Tim, thanks for your feedback. We are really sorry this has been your experience.
Just to reassure you, we don’t take money without permission. Any charges come from an order being placed or an optional monthly contribution that’s clearly explained when signing up. That said, if something doesn’t look right on your account, we absolutely want to fix it.
Please send us a DM with your email address, and we’ll look into this straight away and make sure everything is resolved for you. Alternatively, please do not hesitate to reach out to our team on 1300 898677 (Monday to Friday 9am - 5pm).
Réponse de Naked Wines Australia
Hi Alexandra, thanks so much for the kind words 😊
We’re really glad you’re enjoying the wines and finding the service easy, that means a lot to us. Cheers for taking the time to share it 🍷
See I even gave you Two!
All that fuss, and for a bunch of drunken ass winers, geeze, $180 bucks for a gift case for someone else.
Now you know why I'm just an ass winers, I wanted my own damn case too!
Just 1 voucher, that's just not enough, how am I ever going to get through the day now?
17 janvier 2026
Avis spontané
Réponse de Naked Wines Australia
Hi Cam, thanks for getting in touch. If you would like to order some more wines, please do not hesitate to reach out to our friendly customer happiness team on 1300 898677. We will be pleased to help. Cheers
Sorry
I’m sure your wines may be fine, but my experience with the voucher was very disappointing. When the voucher was applied, the price went up instead of down, which felt misleading and a waste of time. Please don't charge my card.
14 janvier 2026
Avis spontané
Réponse de Naked Wines Australia
Hi there, thanks for sharing this. We are really sorry for the frustration around the voucher , that’s certainly not how it should feel. The vouchers are a discount off our Market prices.
If you would like our team to take a closer look or help further, we’re very happy to do so. Please do not hesitate to reach out on 1300 898677 (Monday to Friday 9am - 5pm)
Wines are great
Wines are ok, however, be careful about the membership. You have to press " I’d rather " rather than the cancel option. Do not get duped by 'you’ve pressed cancel, and it's done,' but it will ask again and again, 'are you sure?' It is annoying as I thought I had cancelled, but I got charged $40.
Wines are good, no complaints on that side.
24 décembre 2025
Avis spontané
Réponse de Naked Wines Australia
Hi Gee, thanks for taking the time to share this. While we’re really pleased you enjoyed the wines, we are sorry to hear the cancellation process caused frustration.
If this has not been resolved already, please do not hesitate to reach out to our customer happiness team on 1300 898677, and we can look into this for you. Alternatively, please dm your details, and we can get this resolved asap.
I got chatting by this company deduct…
I got chatting by this company deduct my money $40 same as other customers review.
As my son give me gift card so i interested. I know other people got the same issue as me. Very disappointed. Your company is disgusting.
13 janvier 2026
Avis spontané
Réponse de Naked Wines Australia
Hi there.
We’re really sorry to hear about your experience and how upsetting this has been. This certainly isn’t how we want anyone to feel, especially after receiving a gift.
We’d like the opportunity to look into the $40 deductions you’ve mentioned and help put things right. If you’re happy to do so, please let us know the best contact number by dm and a suitable time to call, or reach out to our support team so we can assist further.
If you have not done so already, please reach out on 1300 898677 (Monday to Friday 9-am - 5pm) and we can look into it.
Thank you for sharing your feedback, and we’re sorry for the frustration this has caused.
SCAMMY SUBCRIPTION TRAP - No refund, no response
I unknowingly SOMEHOW enrolled in a Naked Wines subscription, resulting in a $200 'Angel Cash' account balance and UNAUTHORISED monthly deductions of $40 from my account between 27/06/2025 and 27/11/2025.
Upon discovery, I cancelled immediately and reached out via numerous "support" channels / emails, requesting a full refund on 1 December 2025.
Despite multiple written follow-ups (with my partner cc'd in), customer support remained unresponsive and unhelpful - making what should have been a straightforward resolution, into weeks of chasing.
"Lasela" from their "support" team, went as far as to claim unanswered emails from ME, with ZERO evidence provided - completely contradicting the email thread and all my attached evidence.
What should have been simple has become a NIGHTMARE of evasion and lies. Overall, the support has been abysmal: slow, unhelpful communication, shifting responsibility, and no meaningful action.
As of 13 January 2026, the $200 refund remains outstanding.
While Naked Wines holds a 4.3/5 rating from 5,025 reviews, how they have achieved such a score is baffling given the numerous other Trustpilot complaints highlighting similar issues with misleading subscriptions, billing errors, and refund delays.
ADVISE TO ALL:
If you engage with this company, exercise extreme caution - they use misleading tactics and scammy subcription traps. Monitor your statements like a hawk and document EVERYTHING in writing – because extracting your money will be a battle.
13 janvier 2026
Avis spontané
Réponse de Naked Wines Australia
Hi there, thank you for taking the time to share your experience. We’re genuinely sorry for the frustration this has caused and for the delay in resolving your refund, this is not the experience we aim to provide. We take concerns around subscriptions, billing, and communication very seriously, and it’s clear we’ve fallen short in this instance.
We can see that you’ve spoken with the team today and that your matter has now been resolved. If there’s anything else we can assist with, please don’t hesitate to let us know.
Naked Wines deducted $40 from my Bank…
Naked Wines deducted $40 from my Bank Account. Without my authority. Called to complain. Only to be told that my money would be refunded in 3 to 5 days. Outrageous. They have my money for 5 days. I am not gaining interest on my money for that period. I definitely would recommend for anyone considering buying Wines on the Net. Think twice before you decide. You will be taken advantage of 100%. You have been warned ⚠️ 😉. Choice is yours.
13 janvier 2026
Avis spontané
Réponse de Naked Wines Australia
Hi Alan, thank you for sharing your feedback, and we really sorry for the frustration this has caused.
We would like to reassure you that once a refund is processed, the 3–5 business day timeframe is a normal banking procedure, and the speed can vary depending on individual banks — some process refunds more quickly than others.
We don’t benefit from holding refunded funds, and we appreciate you raising this so we could clarify how the process works.
If we can help with this further, please do not hesitate to reach out on 1300 898677 (Monday to Friday 9am - 5pm)
I don't want money coming out of my…
I don't want money coming out of my account, I don't drink wine, I got a gift for sometime special and now they want to keep taking my money.
I tried to cancel but doing that let's them have my money as they won't just give it back. so I have to pause it, which I did but now they have started again after 3 weeks.
this is not on.
I want my money refunded.
11 janvier 2026
Avis spontané
Réponse de Naked Wines Australia
Hi Cate, Thank you for getting in touch. We are very sorry for the frustration this has caused.
We can confirm that your refund has been processed, and no further payments will be taken from your account.
If you have any questions or need further assistance, please don’t hesitate to reach out, we are happy to help.
Lousy delivery service; lousy communication process
No direct means of communication with a customer service staff member...only a Chat Bot ( which was useless ). The earliest timeframe that Naked wines would respond to a chat bot query - 72 hours. Would I use this wine delivery service again...NEVER!! Better of going to Dan Murphy's direct.
10 janvier 2026
Avis spontané
Réponse de Naked Wines Australia
Hi Peter, thank you for taking the time to share your feedback.
We are really pleased we were able to step in and assist you directly. We do appreciate you calling out the difficulty you experienced trying to reach our team initially on the weekend. That’s certainly not the experience we want for our customers, and your comments have been shared for review.
While we are sorry for the frustration this caused, we do hope the support you received once we connected helped resolve things for you.
Thank you again for raising this with us and allowing us to rectify.
Stay away, stay away, stay away
This company's business practices are dodgy as h*ll. Signs you up for an 'angel account' without asking for your permission. Then deducts a monthly amount from your credit card. Tried to get a refund - they refused. Try to delete your account? Impossible on their website, had to call in. Stay away.
Besides, the wine is rather mediocre, you will get a better deal for the same quality of wine at BWS.
8 janvier 2026
Avis spontané
Réponse de Naked Wines Australia
Hi there, thank you for taking the time to share your experience. I’m genuinely sorry to hear that it’s left you feeling frustrated.
We would like to clarify that our Angel membership cases are an opt-in program, and any monthly contribution is only applied after a customer actively signs up.
We also disappointed to hear that you found it difficult to manage your account and request a refund, that’s certainly not the experience we want for anyone. We do take this feedback seriously, and it helps us identify where our processes need to be clearer and easier.
While our wines are made by independent winemakers and may not suit every palate, we are sorry they weren’t to your taste.
If you’re open to it, I’d really appreciate the chance to look into your account properly and see what we can do to resolve things for you. You’re welcome to reply to this email or call us directly on 1300 898 677, and we’ll be happy to help.
Fast
Im looking forward in trying it my friends will be helping so we all look forward to it thanks for the supper fast check out..... Noel Tye...
4 janvier 2026
Avis spontané
Réponse de Naked Wines Australia
Hi Noel, thanks so much for the lovely feedback! We’re thrilled to hear you’ve got friends lined up to help with the tasting, that’s the best way to do it 🍷
Hope you all enjoy the wines, and we’d love to hear what you think once you’ve tried them!
Deceitful unethical company
After seeing how many people are being deceived by this hidden monthly fee program they have no idea they subscribed to, I will definitely be contacting consumer affairs. It’s a disgusting strategy and needs to be reported. What a deceitful and un ethical company this is.
10 décembre 2025
Avis spontané
Réponse de Naked Wines Australia
Hi there, we’re really sorry for the frustration this has caused. It looks like a membership option was selected at checkout, which gives access to member-only pricing and adds a monthly contribution to the account. This is always optional and can be cancelled at any time, and any unused balance remains yours.
That said, we completely understand how upsetting it feels if this wasn’t clear, and that’s not the experience we want anyone to have. If you’d like, please send us a private message with your details and we’ll happily look into your account and help sort this out for you. Alternatively, please contact our team on 1300 898677 (Monday to Friday 9am - 5pm) or on chat@nakedwines.com.au
You are debiting my debit card $40 each…
You are debiting my debit card $40 each month over the last several months. I did not make an order nor agreed to this monthly debit. Again, the second time, I ask you cease debiting my card and refund me the lots of $40 taken .
23 décembre 2025
Avis spontané
Réponse de Naked Wines Australia
Hi Trevor, thank you for your review! We apologise for any misunderstanding as it does sound like you may have registered as one of our Angels. If the Angel membership is not something you are wanting to continue with you are more than welcome to cancel at any time with a full refund of your account balance.
We send ongoing emails about the subscription, receipts of all orders that have been placed and occasionally call our new customers. Plus we include an onboarding booklet in the first order. If you didn't receive any of these I would appreciate you sending us an email to chat@nakedwines.com.au, so we can investigate and rectify, as we don't want this to be an ongoing issue for our customers.
If you need help with cancelling your membership please feel free to contact our friendly customer happiness team on 1300 898 677 or via email at chat@nakedwines.com.au as we’re happy to help! Cheers!
I placed my Christmas order on 14…
I placed my Christmas order on 14 December for three boxes of wine, due to arrive on 19 December. Two boxes arrived early on the 17th, but the third was returned, which immediately caused concern — especially as the exact same thing happened last year before my husband’s 50th birthday.
To make matters worse, I received an email today saying the third box had been delivered, but it definitely had not. I stayed home all day waiting for it.
I contacted Naked Wines customer service and spoke with Lawrence, who was extremely sympathetic, professional, and helpful. I can’t fault him at all.
However, this is now the second time this has happened right before an important event, and it’s clear that logistics is not Naked Wines’ strong point. For a subscription service, reliability is essential, and unfortunately this experience has left me seriously considering cancelling my membership.
23 décembre 2025
Avis spontané
Réponse de Naked Wines Australia
Hi there, thank you for taking the time to share this, we are truly sorry for the frustration and disappointment this caused, especially so close to an important celebration.
You’re absolutely right to expect reliability, and we understand how upsetting it is when a delivery doesn’t arrive as promised.
While we really glad to hear Lawrence was able to support you well, that doesn’t take away from the fact that we let you down on the delivery side, and for that we sincerely apologise.
We can confirm the third parcel was scanned as damaged and returned back to us which is why you received a delivered scan. We are sorry you stayed home.
The reorder of the third case is on the way to you and we will keep you updated.
We thank you for your ongoing support and hope you will consider allowing us to get back on track.
We’d really like the chance to look into what’s gone wrong with this order and make things right for you. If you’re happy to get in touch with us directly, we can investigate the delivery issue and discuss next steps.
Thank you again for your honesty and for being part of Naked Wines — we truly appreciate it, and we hope we can restore your confidence.
Delivered to the wrong address
Delivered to the wrong address, disappointed not a variety , just many bottles of the same wine .
23 décembre 2025
Avis spontané
Réponse de Naked Wines Australia
Hi Tess, thank you for your feedback. We’re really sorry to hear about your experience and would like to look into this further. If we are not looking into this already, could you please contact us directly at 1300 898677 so we can help resolve the issue?
We really appreciate you taking the time to share your thoughts and hope we can make things right.
Purposefully Hidden Angel Automatic…
Purposefully Hidden Angel Automatic Monthly Subscription
Wines taste awful, not worth the marketed prices (retail price is a lie since you can't get those wines anywhere else so the actual retail price is what you pay for it).
They purposefully sign you up for the angel account but not properly show anywhere whether or not you have signed up. I checked my subscriptions like three times and did not find anything. It turns out angels program was a separate account with one very hard to find point of entry.
22 décembre 2025
Avis spontané
Réponse de Naked Wines Australia
Hi there, thank you for sharing your feedback. We’re sorry to hear that your experience hasn’t met your expectations.
Regarding the wines, we aim to offer unique wines directly from our independent winemakers, and we understand that taste and perceived value can be very personal.
About the Angel account, we appreciate you flagging the confusion, we want our members to clearly understand their membership and access. Please contact us directly on 1300 898677 so we can review your account and help clarify everything for you.
We’re committed to improving both our wines and your experience, and we hope we can make this right.
Great wine diversity and quality
Great wine diversity and quality. Even have ciders and nonalcoholic wine to choose from. I love that I can cater for all tastes to my gatherings. Nice to know I’m supporting independent wineries.
22 décembre 2025
Avis spontané
Réponse de Naked Wines Australia
Hi Deb, thank you so much for taking the time to share this. It truly means a lot. We’re absolutely thrilled you had such a great experience, and your kind words have been passed on to the team. Feedback like this really makes our day and reminds us why we love what we do. Thanks again for your support, and we hope you enjoy every bottle 🍷 Merry Christmas
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