Nancyandruth Avis 

If I could give this company 0 stars, I would.
I ordered three pairs of shoes from Nancy and Ruth during a sale. Based on the website, everything appeared legitimate. However, after receiving the tracking information, I discovered that the products were being shipped from China, despite marketing that emphasized being a USA-based family business founded by women entrepreneurs.
The order took about three weeks to arrive and was packaged in a thin plastic bag. All three pairs of sandals were squeezed together, bent, misshapen, and not in wearable condition.
I contacted customer service and was offered a 30% refund if I kept the shoes. The alternative was to return them to China at my own expense, after which the company would inspect the return before processing a refund.
I was very disappointed with both the product quality and the company's resolution process. Based on my experience, I would not purchase from this company again and would encourage other customers to research the return policy and shipping practices before ordering.

I wish I read these reviews before I ordered shoes from them. It took nearly one month to receive them and when I did, they didn't look like the pictures. The straps were too large and the color and material were not the same as the picture. I complained and they gave me a 20% refund. I'm sorry I didn't ask for more. I was ripped off since I can't wear these shoes.

Deceptive marketing- the shoes delivered weren’t even close to the video and photos in ad. Return policy is ridiculous. Horrible experience.

I purchased from them under the name of Ruth & Kate. The pictures and websites look exactly the same. They seem to have various names and concepts. Clothing was gorgeous on their website and advertised as linen. I received clown clothes (after a month of waiting and directly from China) with no resemblance to what was pictured and it was heavy, cheap, tacky polyester. I wrote to complain and they said that they would reduce the cost by 20%. I said no and that the dresses were advertised as linen. They offered to reduce the charges by 30% as it would save me the costly return shipping charges. Whaat? I said no way. They replied again and said that the clothing had never been marketed as linen. I snipped my order email and red circled the areas which included the very words linen in both dress descriptions. I asked for a 100% refund as this seemed like deceptive advertising and that I would dispute the charge with my credit card company. I did receive a full refund after that threat. Perhaps their fraudulent tactics work with some people and likely this is what they are hoping for. Note to self- pay with a credit card where you can dispute or threaten to dispute when things go wrong. Truly a shame as the originally depicted dresses were gorgeous. This was so disappointing and so deceptive.

What a racket. Beware. Learn from me and don’t buy from vendors that you have never heard of.

DO NOT ORDER FROM THIS COMPANY! This company presents itself at a Charleston SC based clothing seller, but they actually sell cheap Chinese merchandise. They don't have an actual Charleston presence. The quality of the merchandise is VERY poor (so is the packaging) and is not at all like their photos.

Items I've received were like a very chip replica of what they advertised. They do not worth even 10% of the amount I paied for them! When I contacted Nancyand Ruth support, they offered only 20% refund or send my order back to China on my own account. Lost money anyway.

Absolutely awful. I ordered a pair of shoes that were originally listed for over $200. They were marked down on sale to $54.95. A few days after placing my order, I received a message saying that the boutique was carefully inspecting my order and would ship my order out as soon as it was ready. Instead, my item was being drop-shipped from China. The quality was absolutely terrible. Smelled like plastic and didn't even come with a box. Please beware!

A total SCAM!! I received the outfit on
May 18, 2026. The outfit looked nothing like the advertisement!
Poorly stitched, cheap fabric, too short, etc, etc.
When a refund was requested, the company offered me to keep the cheap outfit or give it to someone in return for a partial refund.
NO!!! Return my money, because I'm going to return your ugly merchandise.

Cheap fabric. Nothing like the pictures.

I had a terrible experience with Nancy and Ruth. They falsely advertised their clothing as luxury, high-quality pieces, but what I received was cheap, flimsy, and reeked of a strong chemical odor. The return policy was not on their site when I ordered, and only after I pushed them via email and threatened my credit card company did they suddenly add the policy. The items look nothing like they were promoted—this is a scam, and I strongly advise others to avoid this shop.