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They're scammers, using the recognition of the google AI platform. They billed us for a month to test the product, dazed us with the working features into paying a yearly subscription, then billed again a monthly subscription and removed all the benefits. The service hasn't answered in days, they took the money.
Stay away of this!!!!!
Probably a scam. I paid a yearly account and i am waiting for the refund. Here is theire answer.
"Thank you for your feedback.
We have not found your order and your account.You have make the wrong website or email account, our website is nanabanana.ai.or you can send me your order number so that I can better solve the problem for you.
We appreciate your input and would like to follow up with you."
I signed up for nano-banana.ai monthly subscription - $9.99 a month using a credit card on 9/15. The charge showed up on my statement in September. There is also a $9.99 charge on 10/15.
On 9/16 I noticed a charge for $168.47 from ShipMoreFast Tower Hamlets located in London. I disputed with my bank, ShipMoreFast Tower Hamlets said the charge was valid.
I didn't give nano-banana.ai my debit card number, I used a credit card.
Not sure how this is related it it appears to be a scam. Neither nano-banana.ai or ShipMoreFast Tower Hamlets have contact phone numbers.
Impressive technology, but you still pay for timed out generations (which sadly happens often). I have experienced at least 10 failed generations since I started my subscription recently. That is significant - 10 failed images is 20 credits.I would like to upgrade my subscription but am very hesitant due to the high failure rate.
I subscribed to NanoBanana with the clear understanding that each photo edit would cost one credit. That was the condition when I joined.
On September 5th, support explicitly wrote to me:
“Generating an image consumes two points, and we can compensate you with points if you are not satisfied with the generated image.”
The very next day, they completely reversed their position, stating that no refund or rejection mechanism exists because “computational resources are consumed once the edit is generated.” In other words: one day they tell you you can be compensated if the edit is unsatisfactory, the next day they deny it entirely.
Worse: instead of addressing my complaint, they unilaterally canceled my subscription and issued a refund — something I never requested. A subscription is a valid legal agreement, and canceling it without the customer’s consent simply to avoid accountability is unacceptable.
This pattern shows:
• Contradictory and misleading answers from support (depending on who replies).
• No transparent policy for rejecting unsatisfactory edits — credits are deducted instantly, whether the result is usable or not.
• Unilateral decisions that deprive customers of the service they paid for.
NanoBanana’s customer service feels inconsistent, unreliable, and evasive. At this point, it’s impossible to trust a company that changes its explanations from one email to the next and cancels subscriptions without consent.
If you are considering this service: think twice. Their behavior raises serious concerns about professionalism, accountability, and respect for paying customers
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