Narvar Avis 

A seamless experience for our customers! Narvar has alleviated a great amount of time on our CS team by providing users an easy way to track and manage their orders. We previously could not do online returns, now our users can complete this themselves in a few minutes. The custom branded order management pages fit our needs very well.

Narvar has been exactly what we were looking for!

Really helpful, useful and intuitive!

I work in a sustainable fashion company that has had the honor of growing and myself within it.

As a customer service agent, I can say that there is a before and after since we have implemented Narvar to our returns system.

We must mention that before, our returns were a bit outdated, but since we have been working with Narvar, the returns experience has become friendlier with our clients, and at the same time the workload that the same returns generated has improved significantly.

Personally, I can say that with this process, our clients have control of their returns, they can know if it has arrived at the warehouse and if it is about to be processed. Which, in turn, gives a feeling of trust and transparency during the returns and refunds process.

Does a great job in letting me know when to expect my package and when items are delayed. Returns are super easy to do. I especially like knowing what my return status is once I mail it back!

So helpful in knowing where my package is and when it will arrive!

Horrible company, that leaves no way to unsubscribe and only sends mail with "Noreply@" email, leaving no way to get away from their spam. USELESS Middlemen.

My package still has not arrived where is it Narvar? Long story short I ordered something I need back on January 3rd from every other website this item comes in less then a week after I order it. Patiently waited the 8-10 buisness days you claimed, FINALLY January 30th it said “Out For Delivery” and it just keeps getting pushed back each and every day by another day it is not February 5th over a month since my order and it was not a big package. This is extra frustrating because I moved on January 12th and not only was I expecting the package to come before then now I have to go back to the old house to check only to get dissapointed each day that my package is still not here Narvar is awful I hope you read this and change the way you do buisness if I ever see you as my shipper again on another item I am canceling immediately!

the carrier dropped my package ( I have proof, because I have security cameras)

I wish I could give less than one star, this company is a sham, they say easy return process, but when you try to return something, there is NO return process. This software was designed to prevent returns, never again.

Just to prove the accuracy of your system: Narvar tracking says that my delivery was sent out Dec. 19th...today is Dec. 15th? Are you all precognitive? Earlier last month, you said my delivery left the warehouse Nov. 19th, when I contacted the company to get a refund because it never arrived, they said it never left the warehouse. Doesn't anyone produce shipping manifests anymore? I'm not a fan!

Absolute garbage company, since they started using X Delivery in the United States. Packages are promised within 2 days that turn into 8 days. This is Saks Fifth Avenue's preferred logistics company and it's nothing but a horror story. Just do the FedEx shipping option and give these greedmonsters your extra $15, because X Delivery is doing nothing but fabricating delivery dates, with the enthusiastic support of Narvar.

Unable to remove page regarding delivery from the laptop and it keeps reappearing. Did not consent to Narvar having access to my laptop.

Navarre delivery service simply sucks. I cannot say I have ever had such a horrible experience having a product delivered. I will never use this service again !

Narvar truly sucks. It failed to load the QR code for drop off at the parcel store so I am now unable to drop off the package without printing the shipping label myself.

Very slow delivery of a package that should have arrived 4 days earlier and kept being pushed back for no apparent reason

All I can do is describe my experience. Every few years I get a cold sore above my lip. I've had this issue since childhood. When I travel overseas, I usually buy a tube of Acyclovir Topical to keep on hand. If I catch the start of the cold sore, I can usually prevent a full break out. Because of COVID, my supply was well beyond it's expiration. Instead of cream, I requested a prescription for Valacyclovir tablets. I thought I give it a try instead of the cream. I went through the online interview and provided my insurance information. It took several days to approve the prescription, then another few days to be informed I had a co-pay, and another few days before they shipped the prescription. In total, 11 days and I'm still waiting. In the meantime, the cold sore came and went. Other online services have been far more responsive, often receiving a prescription within hours.

I received an email from a supplier with ".narvar.com" added as the email's sender and decided to check it out. Tried the site itself (narvar.com) and got to a web page that said, "Forbidden" and that there is nothing else on that web page was confirmed by viewing the web page source. Clicked your link for Narvar with the same result. These are the facts. I choose to leave any suppositions, theories, conclusions, etc to be derived by the reader.

Added: There was a request for further information, but the information requested was not about the experience, but was for further personal information which I declined to supply as I do not wish to compromise my relationship with my supplier. As I said previously, it was a simple attempt to access further information directly from the Narvar website. I am not the person that contracted with them for services. I was just supplying a bit of information that could be confirmed by anyone by trying to access the Narvar website.

Narvar tracking stinks. Why companies use this company rather than simply providing a tracking number from the carrier is beyond me. It's often much easier and more informative to track your packages the latter way.

Ordering from online companies is risky. I have placed three to four orders during the last week and none on the orders handled by Narvar arrived. All have been tagged as delivered but not to me, the one who ordered them. This has been an ongoing problem with Narvar since it raised its ugly head. If I was forewarned that Narvar was going to be used I would cancel the order immediately.
I tried to find an answer to my dilemma - but nobody takes responsibility so I cannot retract my claim against seller, NARVAR, shipping company. So here it remains.
Response from NAVAR:

Thanks for reaching out to Narvar support. Narvar works with companies to provide a tracking page. Narvar does not have any order information and Narvar does not deliver the products. You will need to reach out to either the company you purchased from or you can reach out to the carrier who is delivering your package.

Best,
Lisa