National Plastics Avis 1 995

Unfortunately all panels arrived with damaged edges during the cutting process - not delivery, as well with missing print/pattern.

Beyond poor experience. Had no updates from this company that my order had been dispatched or that it was out for delivery. Subsequently the panels arrived at my house when no one was home, so were just left outside. Upon inspection 3 out of 5 of the Zest Panels I had ordered were damaged. They had completely busted corners, with the damage running atleast 6 inches up each corner. But that’s not surprising giving the lack of packaging on each one. I got straight on to National Plastics to complain about the faulty panels, and sent them relevant pictures. They asked if I wanted a 10% refund or the faulty panels replaced. I felt the amount of damage warranted more than a 10% discount so I asked for my panels to be replaced. It’s been nearly two weeks since I logged my complaint and I haven’t heard a thing from the company. I’ve emailed multiple times, trying to chase them and I’ve just been ignored. I’m beginning to get very frustrated as I have tradesmen coming next week to fit my ensuite, and the panels haven’t been replaced.
Personally I would avoid this company, unless you can pick up your order from their store. The delivery updates were non existent, the packaging was not sufficient in protecting my order and the customer service is a joke.

Great product, fast delivery

Quick delivery and good quality 👌

I needed the goods ASAP as we had been badly let down by our builders so after ringing the helpline I did as they suggested and emailed my request for fast delivery and the goods were with us in record time. I found the helpdesk very polite and able to help me in my rather unreasonable request!!

Good product, quick del and price

I've been using National Plastics ( Ilkeston ) for a few Weeks. They always have the Materials and supplies needed and the staff are always friendly and waiting to Help

Although we had an issue with one item, they were so helpful and rectified it immediately and the replacement item was delivered the next working day.

We had Martin deliver our shower panels today. Absolutely superb service. Really friendly nice guy!
👌🏻👌🏻👌🏻

Arrived promptly

Very good quality and disciption was good

Great service, fast delivery of samples and then panels once we'd chosen the style.

Great website, easy to navigate and delivery was less than 48 hours. Will definitely use you again.

I contacted the customer support desk and she was brilliant. Helped me with my question and gave some really relevant information. Very happy 👍⭐️

Clear website to negotiate. Product delivered in good time and nice quality exactly as described. Delivery driver was really good too.

I ordered on Wednesday. Delivered in Thursday. They corrected a minor error of mine on Friday at no extra charge. All hail to the Portsmouth branch. Such a delightful change from so many other suppliers.