Technician was really professional and finished the job to a high standard. Great lines of communication to let me know when he expected to arrive to the car. Answered any questions. Booking process w... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementKirkhill Place, Unit A4 The Lombard Centre, AB21 0GU Aberdeen, Dyce, GB
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Lisez les avis des autres
After weeks and fuel waisted will Elgin branch dicaded to go Aberdeen, and was well chuffed staff couldn't be more helpful spen there time and done a good job , windscreen was leaking so water was si... Voir plus
L'entreprise a répondu
Thank you for the service. The staff were polite and helpful, but unfortunately I am not completely satisfied with the repair after a week though at that time the repair seemed be a fair repair with... Voir plus
L'entreprise a répondu
Very good experience. The agent came to our address and carried out the work with no hassle or personal interruption. Communication with the agent was exceptional and was informed well before arrival... Voir plus
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À propos de l'entreprise
À propos de National Windscreens - Aberdeen
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Kirkhill Place, Unit A4 The Lombard Centre, AB21 0GU, Aberdeen, Dyce, Royaume-Uni
- 01224-516-117
4,6
Excellent
667 avis
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They very nice and on time and done the…
They very nice and on time and done the best job what they could do for a chip windsceen
16 octobre 2026
Réponse de National Windscreens - Aberdeen
We're so pleased to hear that our team was very polite, arrived right on schedule, and did an outstanding job repairing your chipped windscreen. Thank you for taking the time to share your wonderful feedback with us!
Technician was really professional and…
Technician was really professional and finished the job to a high standard. Great lines of communication to let me know when he expected to arrive to the car. Answered any questions. Booking process was great.
9 octobre 2026
Réponse de National Windscreens - Aberdeen
We are so pleased to hear that your experience was so positive from start to finish! It is wonderful to know that the booking process was smooth, our technician kept you well-informed about their arrival, and that all of your questions were answered thoroughly while delivering high-quality work. Thank you for sharing such kind feedback.
On time ,kept well informed
10 octobre 2026
Réponse de National Windscreens - Aberdeen
We are glad you enjoyed your experience with our punctual service and clear communication throughout. Thank you for your review!
Réponse de National Windscreens - Aberdeen
We are so pleased to hear that you experienced welcoming interactions and top-quality care from our team. Thank you so much for taking the time to share your wonderful feedback with us!
Excellent service from start to finish
Excellent service from start to finish. Very impressed.
3 octobre 2026
Réponse de National Windscreens - Aberdeen
We are so pleased to hear that you experienced top-quality assistance throughout your entire interaction with us and were left so impressed. Thank you for taking the time to share your wonderful feedback!
Engineer kept in touch and arrived on…
Engineer kept in touch and arrived on time.
He was very knowledgeable and had the job done very quickly
3 octobre 2026
Réponse de National Windscreens - Aberdeen
We're so pleased to hear that your engineer kept in touch and arrived promptly as scheduled. It's wonderful to know that his expertise shone through and that he completed the work so efficiently for you. Thank you for taking the time to share your feedback!
Replacement windscreen
My experience in dealing with National Windscreens was excellent from start to finish. Every aspect was dealt with efficiently and professionally. The communication was fantastic, kept me up to date with exactly what was happening.
3 octobre 2026
Réponse de National Windscreens - Aberdeen
We are delighted to hear about your excellent experience from start to finish! It is wonderful that our team handled every detail with such professionalism and efficiency, and that you were kept well informed throughout the entire process. Thank you so much for sharing your positive feedback with us.
The technician arrived on time
The technician arrived on time, made alternative suggestions and did an awesome job.
25 septembre 2026
Réponse de National Windscreens - Aberdeen
We're so pleased to hear that your technician was punctual, provided helpful recommendations, and delivered an awesome service. Thank you for taking the time to share your wonderful feedback with us!
great
great, easy to book and smooth drop off when handing over the keys. I was able to drop off the night before with their simply key drop out of hours.
23 septembre 2026
Réponse de National Windscreens - Aberdeen
We're so pleased to hear that your experience was great and that booking was easy. It's wonderful that our out-of-hours key drop service made handing over your vehicle so smooth and convenient for you!
Réponse de National Windscreens - Aberdeen
We are so pleased to hear that you found our team to be very nice and professional. Thank you for your wonderful feedback!
Réponse de National Windscreens - Aberdeen
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Staff I dealt with were polite and kept…
Staff I dealt with were polite and kept me updated on progress
12 septembre 2026
Réponse de National Windscreens - Aberdeen
We're so pleased to hear that our team was polite and kept you updated on our progress. Thank you for your wonderful feedback!
Vehicle booked in for 9am but wasn't…
Vehicle booked in for 9am but wasn't looked at until 12.30pm not the service we expect especially when this is a repair on a work vehicle, engineer sat at the garage all day.
10 septembre 2026
Réponse de National Windscreens - Aberdeen
We sincerely apologize for the significant delay in attending to your vehicle and the inconvenience this caused, especially with it being a work vehicle. We understand your frustration and regret that our service did not meet your expectations.
Went fine nd smooth mostly but when he…
Went fine nd smooth mostly but when he put my rear view mirror back on he left it loose which caused vibrating noises while driving
5 septembre 2026
Réponse de National Windscreens - Aberdeen
We appreciate your feedback and are glad to hear that most of your experience was smooth. We apologize for the issue with your rearview mirror and the vibrating noises. We will address this to ensure it doesn't happen again.
Efficient service at a local depot
Efficient service at a local depot. Good quality replacement job
9 septembre 2026
Réponse de National Windscreens - Aberdeen
We're so pleased to hear that you received efficient service at our local depot and that the replacement job was of good quality. Thank you for your wonderful feedback!
The operator advised me of the time he…
The operator advised me of the time he would arrive and mended the windscreen.
5 septembre 2026
Réponse de National Windscreens - Aberdeen
We're so pleased to hear that our operator kept you informed about their arrival time and efficiently mended your windscreen. Thank you for your positive feedback!
Josh and the team from the Aberdeen…
Josh and the team from the Aberdeen Branch attended to my car professionally. Great support and attention. Thank you.
18 août 2026
Réponse de National Windscreens - Aberdeen
We're so pleased to hear that our team from the Aberdeen Branch attended to your car professionally. It's wonderful to know you received great support and attention!
Réponse de National Windscreens - Aberdeen
We are so pleased to hear that you found our process to be fast, quick, and simple. We truly appreciate your positive feedback!
Réponse de National Windscreens - Aberdeen
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
After weeks and fuel waisted will Elgin…
After weeks and fuel waisted will Elgin branch dicaded to go Aberdeen, and was well chuffed staff couldn't be more helpful spen there time and done a good job , windscreen was leaking so water was sitting and rusted, the whole windscreen was moving, yet Elgin clowns couldn't remove 😀 Aberdeen top boys !!! Just how it should be, grafters thank you, stay away from Elgin lairs said they 2 knifes broken and windscreen moving with fingers... Just shows you same firm , but decent boys with right attitude can do 👍👍
24 août 2026
Avis spontané
Réponse de National Windscreens - Aberdeen
We're truly sorry to hear about the frustrating experience you had at our Elgin branch. We appreciate you taking the time to share your positive feedback about the Aberdeen team's excellent service and their successful resolution of the windscreen issue. We will certainly review your comments internally to ensure consistent service quality across all our locations.
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