Quick to get me booked in and replacement done within 2 hours but when i picked my truck up there was black mastic left on my bonnet and the inside wasn't hoovered out, leaving small bits of glass on... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement6 Manor Park, Wyndham Street, GU12 4NY Aldershot, Hampshire, GB
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The window fitter was that came out was a nice guy. Knew what he was doing, and very friendly - always good when you can have good communication with people and you can see they take pride in their j... Voir plus
L'entreprise a répondu
Great service. Were able to fit me in as requested which was appreciated and the team at the Aldershot depot were very professional and carried out the replacement promptly. Thanks all.
L'entreprise a répondu
The whole experience was great. Initially getting advice about whether the crack was repairable revealed it was too large due to being within the A-zone. I booked for a replacement screen online & man... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Aldershot
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
6 Manor Park, Wyndham Street, GU12 4NY, Aldershot, Hampshire, Royaume-Uni
- 01252-216-453
4,7
Excellent
839 avis
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Réponse de National Windscreens - Aldershot
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Aldershot
We're so pleased you experienced excellent service and found our team at the Aldershot branch friendly and helpful. Thank you for your wonderful feedback!
The two vehicle I brought into Aldershot…
The two vehicle I took in to Aldershot on the same day was great. virtually hassle free apart from the time it took me the travel in to the depot. I will recommend National Windscreen to anyone.
18 août 2026
Réponse de National Windscreens - Aldershot
We're delighted to hear that your experience at our Aldershot depot was virtually hassle-free and that you'd recommend us. We appreciate your feedback regarding the travel time to the depot.
All went smoothly
All went smoothly. No problems on the day. Had to wait nearly two weeks for the work to be done which was a bit of an issue.
17 août 2026
Réponse de National Windscreens - Aldershot
We're so pleased to hear that everything went smoothly on the day of your service. We understand that waiting nearly two weeks for the work to be done was an inconvenience, and we appreciate your patience.
Helpful and prompt service
Helpful and prompt service. Needed an afternoon appointment and the engineer went out of his way to provide this, especially as your system had it booked for late morning
21 août 2026
Réponse de National Windscreens - Aldershot
We're so pleased to hear that you received helpful and prompt service. It's wonderful that our engineer went out of their way to accommodate your afternoon appointment request. Thank you for your fantastic feedback!
Réponse de National Windscreens - Aldershot
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Great service and kept me up to date…
Great service and kept me up to date with my booking for my windscreen.
20 août 2026
Réponse de National Windscreens - Aldershot
We're so pleased to hear that you received great service and were kept updated with your windscreen booking. Thank you for your wonderful feedback!
Réponse de National Windscreens - Aldershot
We're so pleased to hear that you experienced great service and found our team to be friendly. We truly appreciate your kind words and positive feedback.
Réponse de National Windscreens - Aldershot
We're happy to hear that our service was effective and that you appreciated our advanced notice. We value your feedback.
Excellent service
Excellent service, really good knowledge and got it done really quickly. Can’t fault anything.
18 août 2026
Réponse de National Windscreens - Aldershot
We're so pleased to hear you received excellent service, found our knowledge really good, and that everything was done quickly. Thank you for your wonderful feedback!
Good vibe,old hands and youth…
Good vibe,old hands and youth employee,clean reception and toilet,no complications with replacing screen ,thank u
9 août 2026
Réponse de National Windscreens - Aldershot
We're so pleased to hear you enjoyed the good vibe and found our reception and toilet clean. It's wonderful to know there were no complications with replacing your screen!
First I understand the weather was…
First I understand the weather was raining all the time, so First was cancelled, then second appointment raining again but was offered to go to Aldershot to have glass fitted as it wouldn't take long to fit. A few mins later had another call to say they haven't got my windscreen and they would have to go to Enfield but wasn't time to pick up that .I arranged the following week to have it done . They had windscreen but missing a rubber strip but told me my strip was fine. Finally the windscreen was done but they outside and insider car with bit of old sealant. Didn't pick there rubbish up.
5 juillet 2026
Réponse de National Windscreens - Aldershot
We sincerely apologize for the multiple rescheduled appointments and the inconvenience this caused. We regret the issues with the missing rubber strip and the cleanliness of your car after the service. We are reviewing our processes to prevent similar situations.
Shocking experience
Shocking experience. Very few appointments, booked through service centre then changed the following day. Lied to as the reason why. No support or help to resolve issues leaving me with an in mot able car for over 3 weeks!
Online booking confusing and then service centre staff just booking. When complain you get an aggressive attitude making it my fault
13 août 2026
Avis spontané
Réponse de National Windscreens - Aldershot
We are truly sorry to hear about your experience, particularly the issues with booking appointments, the misinformation you received, We understand how frustrating it is to be left with an immobile car for weeks. We are reviewing your feedback to improve our service.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Very professional and helpful
Very professional and helpful. They did a great job on my windscreen replacement. Would highly recommend them
6 août 2026
Réponse de National Windscreens - Aldershot
We're so pleased to hear that our team was professional and helpful, and did a great job on your windscreen replacement. Thank you for your high recommendation!
Réponse de National Windscreens - Aldershot
We're so pleased you experienced good communication, prompt service, and found our team to be friendly and informative. Thank you for your wonderful feedback!
Wipers completely broken and snapped off after 2 weeks
Had my windscreen replaced 2 weeks ago (24th July) and it went really smoothly and the whole job was finished in just over 2 hours. When I went to collect my vehicle I was told not to wash the windscreen or use the wipers for a couple of days to let the screen “set” in place. Due to the lovely weather, I haven’t needed to use the wipers, however exactly two weeks later, I used the wipers for the first time to clean my windscreen and one of the wipers snapped straight off! I couldn’t reattach it as it was completely broken. If I had left a review straight away after the job was completed, I would have given it 5 stars! Very disappointed
24 juillet 2026
Réponse de National Windscreens - Aldershot
Thank you for sharing your experience. We are truly sorry to hear about the issue with your wiper breaking after your windscreen replacement. We understand how disappointing this must be, especially after the initial smooth service. We are reviewing this to improve our service.
The technician came to my home
The technician came to my home. He arrived when he said he would and did a good job repairing my windscreen. Thoroughly professional.
24 juillet 2026
Réponse de National Windscreens - Aldershot
We're so pleased to hear that our technician arrived on time and did a great job repairing your windscreen. It's wonderful to know you found their service thoroughly professional!
They phoned me to confirm the…
They phoned me to confirm the appointment and when I arrived was sorted out straight away
1 août 2026
Réponse de National Windscreens - Aldershot
We're so pleased to hear that your appointment was confirmed and that you were attended to straight away upon arrival. Thank you for your positive feedback!
Réponse de National Windscreens - Aldershot
We're so glad you enjoyed our service! We truly appreciate your kind words and positive feedback.
Great friendly service.
Car was booked in , arrived at agreed time. Work done to agreed time and staff friendly
16 juillet 2026
Réponse de National Windscreens - Aldershot
We're so pleased to hear that your car was booked in and arrived at the agreed time, and that our staff were friendly. Thank you for your positive feedback!
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