Dropped the car off at 9am for windscreen replacement. A warm reception from the staff involved. I explained that I have disabilities and removing the dash cam was a problem for me. A member of staff... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 5A Anglo Business Park,, Coldharbour Way, HP19 8UP Aylesbury, Buckinghamshire, GB
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Had to phone prior to appointment and the man on the phone was helpful and made sure I had the right postcode. Did find it a bit difficult to find as it’s a small turning. parking was limited.... Voir plus
L'entreprise a répondu
Windscreen replaced so efficiently & with excellent facilities whilst waiting for the job to be done. WiFi, complimentary drink & aircon waiting area with desks to work at. One of the best vehicle rep... Voir plus
L'entreprise a répondu
Great communication. The staff where really friendly. Location provides an area to work with refreshments. Done the work quickly without any issue. Would happily use again, but hope I won't need to.
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À propos de l'entreprise
À propos de National Windscreens - Aylesbury
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 5A Anglo Business Park,, Coldharbour Way, HP19 8UP, Aylesbury, Buckinghamshire, Royaume-Uni
- 01296-200-098
4,8
Excellent
221 avis
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Kept us informed and completed the work…
Kept us informed and completed the work quickly and efficiently. Booking process was easy even though I made a mistake with date!
19 août 2026
Réponse de National Windscreens - Aylesbury
We're so pleased to hear that we kept you informed and completed the work quickly and efficiently. It's wonderful that the booking process was easy, even with a date adjustment!
Very professional and nice helpful…
Very professional and nice helpful team. Quick turnaround and great job
19 août 2026
Réponse de National Windscreens - Aylesbury
We're so pleased you found our team professional, nice, and helpful. Thank you for highlighting our quick turnaround and great job!
Réponse de National Windscreens - Aylesbury
We are so pleased to hear that you experienced perfect service, found our staff to be great, and that everything was hassle-free. We truly appreciate your positive feedback!
Home window replacement
I was impressed, in an age when nothing seems to work efficiently and smoothly, by National Windscreens' staff for booking my car in and for the technicians arrival at my home and swift completion of the window replacement. A very pleasant surprise!
18 août 2026
Réponse de National Windscreens - Aylesbury
We're so pleased to hear that our staff impressed you with their efficiency and smooth service, from booking to the swift completion of your window replacement. It's wonderful to know you had a very pleasant experience!
Great service.
Great service. Windscreen installed profesionaly. Waiting facilities with tea, coffee and TV available. Highly recommended.
7 août 2026
Réponse de National Windscreens - Aylesbury
We're so pleased to hear you received great service and that your windscreen was installed professionally. It's wonderful that you enjoyed our waiting facilities with tea, coffee, and TV. Thank you for your high recommendation!
They have damaged the trim
They have damaged the trim that surrounds the interior mirror. Lugs broken. They then hid the damage by replacing the dashcam in such a way that it held the trim in place. My dealer has repaired the trim.
9 août 2026
Réponse de National Windscreens - Aylesbury
We are truly sorry to hear about the damage to the trim around your interior mirror and that it was hidden. We understand your frustration and regret that this occurred.
Great service!
Great service! Good communication. Kept me updated as my sunroof had to be ordered from Germany. Friendly, helpful staff. Thank you🙂
14 août 2026
Avis spontané
Réponse de National Windscreens - Aylesbury
We're so glad to hear that our communication and friendly staff made a positive impression, especially with the sunroof order from Germany. Thank you for your kind words!
Great communication
Great communication, professional job done and overall great experience.
8 juillet 2026
Réponse de National Windscreens - Aylesbury
We're so pleased you experienced great communication and a professional job. Thank you for your wonderful feedback and for sharing your overall great experience!
Good customer service
28 juillet 2026
Réponse de National Windscreens - Aylesbury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Fairy easy to book
Fairy easy to book. Got reminders. Job was finished before the time given. Car clean and tidy in the work area.
23 juillet 2026
Réponse de National Windscreens - Aylesbury
We're so pleased to hear that booking was easy and that you received reminders. It's wonderful that the job was finished ahead of schedule and that your car was clean and tidy!
Windscreen replaced so efficiently &…
Windscreen replaced so efficiently & with excellent facilities whilst waiting for the job to be done. WiFi, complimentary drink & aircon waiting area with desks to work at. One of the best vehicle repair places I have ever been to. Absolutely fantastic team. Cannot recommend them highly enough enough.
20 juillet 2026
Réponse de National Windscreens - Aylesbury
We're absolutely thrilled to hear about your fantastic experience! It's wonderful that your windscreen replacement was efficient and that you enjoyed our excellent waiting facilities. We're so pleased you found our team to be fantastic.
Réponse de National Windscreens - Aylesbury
We're so pleased to hear that you found our service to be fast and useful! We truly appreciate your positive feedback and kind words.
Very efficient and moved the…
Very efficient and moved the installation date forward to suit
23 juillet 2026
Réponse de National Windscreens - Aylesbury
We're so pleased to hear that our service was efficient and that we were able to move the installation date forward to suit your needs. Thank you for your kind feedback!
All in all a very professional job
able to arrange an appointment quite quickly, at a convenient time. Staff were very helpful on arrival and the car was booked in smoothly. the staff gave me a time estimate but in fact the car was ready much sooner and I was contacted to say car was ready. All in all a very professional job - and the new windscreen was tested for all its safety functions . The company dealt with the insurance company for me and I only had to pay the excess.
22 juillet 2026
Réponse de National Windscreens - Aylesbury
We're delighted to hear that you were able to arrange an appointment quickly and at a convenient time. It's great that our staff were helpful and that your car was ready sooner than expected. We're pleased to know the new windscreen was thoroughly tested and that we could assist with the insurance process. Thank you for your positive feedback!
Réponse de National Windscreens - Aylesbury
We're so happy to hear our staff provided such excellent service. We truly appreciate your kind words!
Very polite and efficient staff
Very polite and efficient staff. Car was ready before due pick up time. Booking process was very smooth
20 juillet 2026
Réponse de National Windscreens - Aylesbury
We're so pleased to hear that our staff were polite and efficient, and that your car was ready ahead of schedule. It's wonderful that you found the booking process very smooth!
Excellent service
Excellent service. They worked with me to chase my insurer who hadn’t authorised the work. Screen replaced on time with friendly service on one of the hottest days of the year. Many thanks to the Aylesbury team.
13 juillet 2026
Réponse de National Windscreens - Aylesbury
We're so pleased to hear you received excellent service from our team. It's wonderful that we could assist with your insurer and that your screen was replaced efficiently, even on a hot day. Thank you for your kind words.
Staff was helpful and very good service.
13 juillet 2026
Réponse de National Windscreens - Aylesbury
We are so pleased to hear that you found our staff to be helpful and that you received very good service. Thank you for your kind words!
Very efficient and lovely people.
13 juillet 2026
Réponse de National Windscreens - Aylesbury
We're delighted to hear that you found our team to be efficient and lovely. Thank you for your kind words; we truly appreciate them!
Customer Service could be better
Online booking process completed without any issues. Even when I had to change from on the drive to the workshop due to sensors on my car
The work was completed in the given timescale, clean and tidy and no complaints 👌
However, initial contact a real challenge as the phone number advertised was not in use
Customer service doesn't appear to be their strongest point as everybody busy at their work stations and even when I was spoken to they remained seated until I mention the out of service number and one of the staff handed me a business card.
16 juillet 2026
Réponse de National Windscreens - Aylesbury
Thank you for your feedback. We're pleased to hear that the online booking was smooth and the work was completed efficiently. We sincerely apologize for the difficulties you experienced with our phone number and the initial customer service. We are actively working to improve our communication and customer interaction.
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