The person who fitted was excellent, very clean, made no mess what so ever and most importantly was very polite and generally a top man. Highly recommend this company.
L'entreprise a répondu
Établissement
Changer d'établissementUnit 4, Cheston Road, B7 5EA Birmingham, West Midlands, GB
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Easy booking procedure, helpful on the phone also, drop off and collection was without hassle. Friendly welcome and good advice given about aftercare. Premises clean and tidy with a decent waiting... Voir plus
L'entreprise a répondu
Quick no fuss service. Dropped off car for windscreen replacement and promptly sorted without issues. Easy booking process and staff were polite.
L'entreprise a répondu
Great service received. Works completed on time. Staff were helpful & friendly. Would use again & recommend
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Birmingham
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 4, Cheston Road, B7 5EA, Birmingham, West Midlands, Royaume-Uni
- 0121-369-0739
4,5
Excellent
889 avis
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Extra Job.Thanks
20 juillet 2026
Réponse de National Windscreens - Birmingham
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Great Service
Quick turn around . No mess left after replacing the windscreen. Good staff.
24 juillet 2026
Réponse de National Windscreens - Birmingham
We're so pleased to hear about the quick turnaround and that our team left no mess after replacing your windscreen. Thank you for your wonderful feedback!
Time slots should be more accurate and shorter.
I was told it wouldn’t take more than four hours. They didn’t start doing the car till I rang at 15:00hrs, I could have dropped the car off much later and waited.As it was I wasted my whole day and paid for two taxis.
17 juillet 2026
Réponse de National Windscreens - Birmingham
We sincerely apologize for the extended wait time and the inconvenience this caused, leading to a wasted day and additional taxi expenses. We understand your frustration and regret that the service did not meet your expectations regarding the timeframe.
New Windscreen.
All the staff were very accommodating.
The staff clearly had a good knowledge of how technical windscreens have become now.
17 juillet 2026
Réponse de National Windscreens - Birmingham
We're so pleased to hear that our staff were very accommodating and demonstrated excellent knowledge of modern windscreen technology. Thank you for your kind feedback!
Friendly & Great Quality
Friendly service. Repair was completed efficiently and to a very high standard.
22 juillet 2026
Réponse de National Windscreens - Birmingham
We're so pleased to hear you experienced friendly service and that the repair was completed efficiently and to a very high standard. Thank you for your wonderful feedback!
Technician was great
Technician was great. Friendly and efficient.
Good timekeeping and kept notified of when to expect them to arrive.
21 juillet 2026
Réponse de National Windscreens - Birmingham
We're so pleased to hear that our technician was friendly and efficient. It's wonderful to know that our timekeeping was good and that you were kept informed about their arrival!
Réponse de National Windscreens - Birmingham
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Birmingham
We're so pleased to hear that we kept you updated and that our engineer was courteous and pleasant. Thank you for your wonderful feedback!
Very good service
The fitter Clive was a really nice guy and changed my windscreen in no time and did an excellent job.
21 juillet 2026
Réponse de National Windscreens - Birmingham
We're so pleased to hear that our fitter was a really nice guy, changed your windscreen quickly, and did an excellent job. Thank you for your wonderful feedback!
Réponse de National Windscreens - Birmingham
We truly appreciate your kind words about the great job we did. We're so pleased to hear you had such a positive experience with us.
Top tier service and experience
Service and communication was fantastic, the staff member sent out was also amazing, very clear and thorough with communication and work done, amazing clean up too. Highly appreciated.
13 juillet 2026
Réponse de National Windscreens - Birmingham
We're so pleased to hear that our service and communication were fantastic, and that our staff member was amazing. It's wonderful that they were clear and thorough, and that you appreciated the amazing clean-up!
Had to wait 2 weeks to get my window…
Had to wait 2 weeks to get my window screen replaced, when I pick up my car the automatic window wipers didn’t work , due to they had trapped the wire for the sensor,
10 février 2026
Réponse de National Windscreens - Birmingham
We sincerely apologize for the two-week wait for your window screen replacement and the subsequent issue with your automatic window wipers. We understand how frustrating it must be to experience a new problem after a repair.
Réponse de National Windscreens - Birmingham
We're so pleased to hear that you found our services to be very reasonable and that our fitters were great. Thank you for your wonderful feedback!
Very nice chap that did the job sorted…
Very nice chap that did the job sorted fast clean no messing 😊
15 juillet 2026
Réponse de National Windscreens - Birmingham
We're so pleased to hear that our team member was very nice, sorted the job fast, and completed it cleanly without any fuss. Thank you for your kind feedback!
Early repair date offered and suitable…
Early repair date offered and suitable time agreed and repair done very professionally in agreed time frame.
8 juillet 2026
Réponse de National Windscreens - Birmingham
We're so pleased to hear that we were able to offer an early repair date and that the work was completed professionally within the agreed timeframe. Thank you for your feedback!
Excellent, professional workmen
The blokes that came to fix my window rang me to let me know they were here. Both were very friendly, talked me through the process and what to expect . Couldn’t do enough even in that scorching hot weather!!
12 juillet 2026
Réponse de National Windscreens - Birmingham
We're delighted to hear about your positive experience! It's wonderful that our team was friendly, communicative, and went above and beyond, even in challenging weather.
Impressive
Impressive
The standards of your team were impeccably impressive.
The repairs took little time and were perfectly installed earlier than expected.
26 juin 2026
Réponse de National Windscreens - Birmingham
We're so pleased to hear that our team's standards were impressively high. It's wonderful that your repairs were completed quickly and installed earlier than anticipated. Thank you for your fantastic feedback!
The service was good but it was in a…
The service was good but it was in a industrial area. One where an old lady like me wouldn't feel safe to walk around there for 2 to 3 hours. So I had to take an Uber home and then come back
So it would have been nice if they had a drinks machine or maybe even a small TV in the waiting room. Cos it's a long wait
4 juillet 2026
Réponse de National Windscreens - Birmingham
We appreciate your feedback and are truly sorry to hear that our location made you feel unsafe and inconvenienced. We understand that waiting can be challenging, and we regret that our waiting area amenities did not meet your expectations. We will consider your suggestions for improvements.
Professional
Friendly staff and very professional. As soon as my windscreen had been replaced they called me to tell me my car was ready to collect.
7 juillet 2026
Réponse de National Windscreens - Birmingham
We're so pleased to hear that our staff were friendly and professional. It's wonderful that we called you as soon as your windscreen was replaced to let you know your car was ready for collection!
Very bad experience
I was very disappointed with the service from National Windscreens. I was told the replacement would take around 4 hours, but it actually took 6 hours, with very little communication or explanation for the delay. Waiting an extra 2 hours without being kept informed was frustrating and inconvenient. While the work itself appears to have been completed, the poor time management and lack of updates made for a disappointing customer experience. I hope they improve their scheduling and communication with customers in the future.
6 juillet 2026
Réponse de National Windscreens - Birmingham
We sincerely apologize for the extended wait time and the lack of communication regarding the delay. We understand how frustrating and inconvenient this must have been, and we regret that your experience was disappointing. We are reviewing our scheduling and communication processes to prevent similar issues in the future.
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