Great service by Nathan. Let me know ahead of his visit that he would be arriving and gave me an accurate ETA. Very professional, helpful, advice given was sound and job was completed quickly and to... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement97-99 Derby Street, Bolton, BL3 6HH Bolton, Greater Manchester, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Great service, turned up on time and fitted the new windscreen very quickly, with no issues.
L'entreprise a répondu
Simple & efficient - I booked this company as my windscreen had a crack the full length of the screen; it would have failed the MOT. I was given the earliest date they had available & I was able book... Voir plus
L'entreprise a répondu
The fitter was very helpful. There was some confusion about the appointment time but the fitter changed his schedule to accommodate my request. Repair was carried out promptly and completed in a s... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Bolton
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
97-99 Derby Street, Bolton, BL3 6HH, Bolton, Greater Manchester, Royaume-Uni
- 01204-235-168
4,5
Excellent
375 avis
Demande des avis aux clients
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Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
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Great service and friendly staff
Great service and friendly staff. Dave in the most horrible weather replaced the windscreen and was only prevented from calibration of it by the vehicle itself.
6 décembre 2024
Réponse de National Windscreens - Bolton
We appreciate your kind words about our service and staff. We're glad you had a positive experience, even in challenging weather conditions. We strive to provide excellent customer service and are pleased to hear that Dave went above and beyond to assist you.
Réponse de National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Windscreen…
Quick and efficient when I needed my windscreen replacing. Very friendly
26 novembre 2024
Réponse de National Windscreens - Bolton
Thank you for your kind words! We're happy to hear you found our service quick, efficient, and friendly. We appreciate your business.
2 x failed appointments with with poor…
2 x failed appointments with with poor excuses.
20 novembre 2024
Réponse de National Windscreens - Bolton
We understand your frustration with the missed appointments. We value your time and apologize for the inconvenience caused. We're committed to improving our scheduling process and communication to ensure a smoother experience for all our customers.
Windscreen
Easy place to find. The 2 men working there were friendly. The job was done within 1.5 hours. So great, fast, service.
23 novembre 2024
Réponse de National Windscreens - Bolton
Thank you for your kind words! We're thrilled to hear you found our location easily and appreciated the friendly service. We strive to provide fast and efficient service, so we're glad you were pleased with the quick turnaround time.
fast and it was a great job
20 novembre 2024
Réponse de National Windscreens - Bolton
We appreciate your kind words and are glad you were satisfied with the service.
Trouble getting the required glass
Didn't like that we had to wait till the 5th day to get the glass for the repair
7 novembre 2024
Réponse de National Windscreens - Bolton
We understand your frustration with the wait time for the glass repair. We strive to provide timely service and will look into ways to improve our process.
Réponse de National Windscreens - Bolton
Thank you for taking the time to share your positive experience. We appreciate your kind words about our service.
Réponse de National Windscreens - Bolton
Thank you for your kind words. We are delighted to hear that you were pleased with the service and communication. We appreciate your feedback and are committed to providing the best possible experience for our customers.
Réponse de National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Good service and quick
12 novembre 2024
Réponse de National Windscreens - Bolton
Thank you for taking the time to share your feedback. We appreciate your kind words about our service.
Bolton Depot
Member of staff at Bolton depot, Mr Hill, was extremely helpful regarding an issue with my windscreen. Very knowledgeable and polite in advising what my options were. Thank you.
15 novembre 2024
Avis spontané
Réponse de National Windscreens - Bolton
Thank you for your kind words. We're delighted to hear that you were happy with the assistance you received from our staff member. We appreciate your feedback and are glad that you found them knowledgeable and polite. We strive to provide a positive experience for all our customers, and we're happy that we were able to achieve that for you.
Good job
Great service by Nathan. Let me know ahead of his visit that he would be arriving and gave me an accurate ETA. Very professional, helpful, advice given was sound and job was completed quickly and to a very high standard.
Process was easy from initial contact through to technician visit. Excellent.
4 novembre 2024
Réponse de National Windscreens - Bolton
Thank you for taking the time to share your positive experience. We are delighted to hear that you were impressed with the service provided by our technician. We strive to provide excellent customer service and appreciate your kind words about our team's professionalism and expertise.
Helpful
The fitter was very helpful. There was some confusion about the appointment time but the fitter changed his schedule to accommodate my request.
Repair was carried out promptly and completed in a short time. He provided a receipt and was able to take my excess payment by card
21 octobre 2024
Réponse de National Windscreens - Bolton
We appreciate your feedback and are glad to hear that the fitter was helpful and accommodating. We strive to provide excellent customer service and it's encouraging to know that our fitter went above and beyond to ensure your appointment went smoothly. We're also pleased to hear that the repair was completed promptly and efficiently.
Excellent!
Excellent service, polite and helpful staff, quick and professional job done in under 2 hours, would use them again in a heartbeat for any future problems
16 octobre 2024
Réponse de National Windscreens - Bolton
Thank you for taking the time to share your positive experience. We're delighted to hear that you were happy with the service you received. We appreciate your kind words about our staff and the quality of the work.
Réponse de National Windscreens - Bolton
We appreciate your kind words and are glad to hear that you were satisfied with our service. We strive to provide efficient and timely work for all of our customers.
Excellent engineers made me feel…
Excellent engineers made me feel welcome when I arrived and informed me of the time to return to collect the car. It was ready when I returned, all sorted. Thank you
9 octobre 2024
Réponse de National Windscreens - Bolton
We appreciate your kind words! We're thrilled to hear that you had a positive experience with our engineers. We strive to provide exceptional service and are glad you found our team welcoming and helpful.
Réponse de National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Straightforward windscreen replacement.
Referred straight through from car insurance company. Information as in my policy. Close to home. Car park next to the workshop. Windscreen fitted as agreed but workshop was busy so I didn’t get a call to collect my car until 2 hours later than promised. Good advice provided on collection of car.
1 octobre 2024
Réponse de National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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