Was all good and very prompt. Two criticisms were they didn't come out to install due to the car having KAFAS cameras, but Autoglass would have come out if my insurance covered it. They also left my... Voir plus
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Établissement
Changer d'établissementUnit 4, St Josephs Business Park, BN3 7ES Brighton, East Sussex, GB
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Lisez les avis des autres
All was very straightforward. Thank you. I was surprised to find I had to wait nearly two weeks for my home visit. I asked about visiting the depot although it would be more complex for me to do, b... Voir plus
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Booking process was easy. Could select from different locations. Was kept informed by text about what time I should show up for my appointment. When I arrived they were all ready for me. It took about... Voir plus
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Excellent communication Technician was superb. Gave me a detailed description of what would happen including the set up of aptive functions. My only criticism would be no invoice to detail the va... Voir plus
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À propos de l'entreprise
À propos de National Windscreens - Brighton
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 4, St Josephs Business Park, BN3 7ES, Brighton, East Sussex, Royaume-Uni
- 01273-803-527
4,7
Excellent
707 avis
Demande des avis aux clients
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Great service
The appointment was easy to book online but the staff of the centre even contacted me to see if I would like an earlier one.
The glass change was done quickly and efficiently and they even refitted my dashcam that I had forgotten to remove.
A very good experience
2 juillet 2026
Réponse de National Windscreens - Brighton
We're delighted to hear that booking was easy and that our team was able to offer you an earlier appointment. It's great to know the glass change was quick and efficient, and we appreciate your positive feedback.
Great communication before the visit
Great communication before the visit, felt like they wanted to really assist to get the repair completed quickly recognizing that the car was not secure, they visited the morning after so were very quick, and the service was very efficient and helpful on the day.
24 juin 2026
Réponse de National Windscreens - Brighton
We're so pleased to hear about your positive experience! We're glad our communication was helpful and that we were able to assist quickly with your repair, especially recognizing the urgency. Thank you for your kind words about our efficient service.
Réponse de National Windscreens - Brighton
We're so pleased to hear that our team was efficient and friendly, and that we kept you updated throughout the process. Thank you for your feedback!
Réponse de National Windscreens - Brighton
We are so pleased you are happy with our service. Thank you for your kind feedback!
Very quick efficient and helpful
Very quick efficient and helpful. Did a fantastic job clean, professional and friendly even took our bag of broken glass away which was above and beyond. Thank you for a brilliant service from start to finish.
23 juin 2026
Réponse de National Windscreens - Brighton
We're so pleased to hear our team was quick, efficient, and helpful, providing a fantastic, professional, and friendly service. We appreciate your kind words!
Réponse de National Windscreens - Brighton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Had the first appointment cancelled due…
Had the first appointment cancelled due to sickness issues, these things happen! But second appointment went all to plan, nice tidy job
15 juin 2026
Réponse de National Windscreens - Brighton
We appreciate your understanding regarding the initial cancellation. We're truly glad the second appointment went well and you're happy with the job!
A great team in Brighton / Hove
A great team , great communication and expertly actioned! making it all very easy .
16 juin 2026
Réponse de National Windscreens - Brighton
We're so pleased you found our team and communication great, and the service expertly actioned, making it easy. Thank you!
Réponse de National Windscreens - Brighton
We appreciate your recommendation!
Réponse de National Windscreens - Brighton
We appreciate your kind words.
Very proactive in sourcing and fitting…
Very proactive in sourcing and fitting broken side glass. The Brighton team were excellent.
12 juin 2026
Réponse de National Windscreens - Brighton
We appreciate your positive feedback! We are so happy to hear that our team was proactive and excellent.
Réponse de National Windscreens - Brighton
We appreciate your kind words about our professionalism and efficiency.
Réponse de National Windscreens - Brighton
We appreciate your kind words. We are so glad you had a helpful and carefree experience with us.
Nissan serena windscreen replacement
Very easy booking process.
Brighton staff friendly and helpful.
Quick service. Very happy with service i received
9 juin 2026
Réponse de National Windscreens - Brighton
We're so pleased you found our booking process easy and our Brighton staff friendly. Thank you for your kind words!
excellent service
excellent service, the replacement is faster than I expect. Highly recommend.
3 juin 2026
Réponse de National Windscreens - Brighton
We're so pleased you found our service excellent and the replacement faster than expected! We appreciate your recommendation.
Perfect Job from Brighton Branch !
The Staff at Brighton were so accommodating.
My appointment was supposed to be the following day but I turned up the day before to see if I could bring my car in earlier as my wife had a hospital appointment. They told me to leave the car with them. They phoned me 2 hrs later to say that I could collect my car in half an hour as they had fitted the new screen already. Can’t recommend them enough, thanks guys!
1 juin 2026
Réponse de National Windscreens - Brighton
We are so glad to hear we could accommodate your urgent request and get your car back to you quickly. Thank you for sharing your positive experience with us!
Réponse de National Windscreens - Brighton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
I was impressed
I was impressed, friendly and efficient service with good date availability for the job to be completed.
These guys will be my "go to" for all windscreen repairs and replacements.
27 mai 2026
Réponse de National Windscreens - Brighton
We appreciate your positive feedback. We're happy to hear our service was friendly and efficient, with good date availability. We're glad to be your go-to for future repairs.
Insurance windscreen replacement
Insurance windscreen replacement, easy service to drop off car and called when it was ready for collection.
Recalibration of screen rain sensors completed on site and no issues, car left clean and with no concerns.
29 mai 2026
Réponse de National Windscreens - Brighton
We appreciate your positive feedback. We're happy to hear that the windscreen replacement service was easy and that the recalibration was completed without issues.
Fantastic & friendly staff
Fantastic workmanship, friendly staff. I was so appreciative that they fit me in so swiftly.
22 mai 2026
Réponse de National Windscreens - Brighton
We're delighted you appreciated our fantastic workmanship and friendly staff. We're glad we could assist you swiftly!
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