Kept me updated on when they would arrive and sent a tracking link, also rang ahead to say they’d be there within the next hour. Excellent work on the windscreen can barely see where the chip and smal... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 3, Forbes Court, BB11 5UB Burnley, Lancashire, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
A typical industrial estate unit..not to easy to find... the time slot for a replacement modern (with electrics involved) windscreen is up to four hours.. no real waiting/refreshments for that lengt... Voir plus
L'entreprise a répondu
The young man who did the job is a cracking fella. Did an excellent job and was very friendly. I've seen him twice now, once for a repair and then for a new screen. On both occasions he was friendly a... Voir plus
L'entreprise a répondu
I never give 5* as I firmly believe there’s always room for improvement. The weather turned inclement after lunch the appointment was made for the afternoon. Your fitting eng phones to ask if I would... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Burnley
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 3, Forbes Court, BB11 5UB, Burnley, Lancashire, Royaume-Uni
- 01282-270-166
4,8
Excellent
383 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de National Windscreens - Burnley
We appreciate your positive feedback! We're so happy to learn that you experienced really good service and a great job completed quickly.
John and his team were polite and…
John and his team were polite and professional. Excellent service
28 février 2026
Réponse de National Windscreens - Burnley
We appreciate you letting us know that the team was polite and professional! We are so happy you received excellent service from us.
Friendly efficient staff
Friendly efficient staff, the guy was very helpful telling me places I could go for lunch as I’d a possible 4 hour wait. They did it quicker that that in the end, and my new screen is great
24 février 2026
Réponse de National Windscreens - Burnley
We're glad you enjoyed your experience with our efficient staff! We appreciate that the information shared was helpful and that you are happy with your new screen. Thank you for your positive feedback.
Réponse de National Windscreens - Burnley
We're glad you found our service prompt and efficient. Thank you for your positive feedback; we appreciate it greatly.
Réponse de National Windscreens - Burnley
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Tesla Model 3 windscreen replacement
I had my model 3 windscreen replaced at the Burnley branch, brilliant job done quickly fitted really well no damage or issues.it actually seems quieter in the car than the oem screen.
17 février 2026
Réponse de National Windscreens - Burnley
We're happy to hear that the windscreen replacement on your Model 3 at the Burnley branch was completed quickly and effectively. It's great to know you're experiencing improved noise reduction. Thank you for your positive feedback!
Very good service and communication.
10 février 2026
Réponse de National Windscreens - Burnley
We appreciate you sharing that our service and communication were very good! We are so happy you were pleased with us.
Great service,very quickA+++++++++
10 février 2026
Réponse de National Windscreens - Burnley
We appreciate you sharing! We are so happy you were pleased with our great and very quick service.
Windscreen fitted in an hour 👍
2 décembre 2025
Réponse de National Windscreens - Burnley
We're happy to hear that your windscreen was fitted quickly. Thank you for your positive feedback; we appreciate it greatly.
Quick efficient great service thanks
10 février 2026
Réponse de National Windscreens - Burnley
We appreciate you sharing! We are so happy you were pleased with our quick, efficient, and great service.
The first fit of my windscreen was a
The first fit of my windscreen was a
bad fit I rang about it and it was replaced within a couple of days
Can't fault your service in any way
30 janvier 2026
Réponse de National Windscreens - Burnley
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Residue
Good fitment, good quality screen, didn’t take long at all. However found glue residue all over pillars and front end/wings of my car, pain to remove, should be more careful?
21 janvier 2026
Réponse de National Windscreens - Burnley
We appreciate your feedback. We're glad the screen fits well and the service was fast. We're sorry about the glue residue and will remind our team to be more careful.
Very good advice given prior to job
Very good advice given prior to job, good communication before and after job.
21 janvier 2026
Réponse de National Windscreens - Burnley
We're happy to hear that you received helpful advice and that we communicated effectively! Thank you for your positive feedback; we appreciate it.
Réponse de National Windscreens - Burnley
We're happy to hear that we promptly notified you when your car was ready! Thank you for your positive feedback; we appreciate it.
Réponse de National Windscreens - Burnley
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Réponse de National Windscreens - Burnley
We appreciate your positive feedback! We are so happy you were very pleased with our friendly, efficient, and local service.
Burnley National Windscreens good job
Work was quick, rung me on my phone giving me relecent up dates, and so good service all round
24 décembre 2025
Réponse de National Windscreens - Burnley
We're happy to hear that the work was completed quickly and that you were kept informed with relevant updates. Thank you for your positive feedback about our service!
Very good he phone before he came the…
Very good he phone before he came the work was excellent
24 décembre 2025
Réponse de National Windscreens - Burnley
We're glad you were pleased with the communication and quality of the work. Thank you for sharing your positive experience!
John was fantastic 👌🏼
John was fantastic 👌🏼
He helped me get my car’s windscreen replaced in good time; by Friday afternoon; allowed me to get back home.
Thank you John 🙏🏼
12 décembre 2025
Réponse de National Windscreens - Burnley
We're happy to hear that the windscreen replacement was completed promptly, allowing you to travel back home by Friday afternoon. We appreciate your positive feedback and are grateful for your acknowledgement.
Fast and efficient
4 décembre 2025
Réponse de National Windscreens - Burnley
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.