The gentleman who came to replace the windscreen was incredibly friendly and helpful. Explained things very well and was just thorough with the replacement.
L'entreprise a répondu
Établissement
Changer d'établissement11 Forgewood Industrial Estate, Gatwick Road, RH10 9PG Crawley, West Sussex, GB
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Lisez les avis des autres
A couple of minutes after my conversation with the insurer I've been transferred to the National wind screen team . They were very supportive, friendly , with professional manners and pleased to help... Voir plus
L'entreprise a répondu
Excellent service received from the Crawley forge wood branch. Dropped the car off and was told it could be up to 4 hours due to camera calibration, just under 2 hours later it was all done and ready.... Voir plus
L'entreprise a répondu
After travelling 22 miles on arrival to have screen replaced i was told they had not got the right part, however technician did have a look and thought it could be repaired which he duly did. Was to... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Crawley
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
11 Forgewood Industrial Estate, Gatwick Road, RH10 9PG, Crawley, West Sussex, Royaume-Uni
- 01293-910-075
4,4
Excellent
550 avis
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Really great service
Really great service. Easy to book, excellent comms and lovely guy on the front desk :)
Definitely recommend.
16 janvier 2026
Réponse de National Windscreens - Crawley
We appreciate your positive feedback! We're happy to hear that booking was easy, our communication was excellent, and you found our front desk person lovely. We're glad you recommend us!
Réponse de National Windscreens - Crawley
We appreciate you sharing that we had good communication and completed the work on time. We are so happy you had a positive experience.
Réponse de National Windscreens - Crawley
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Excellant Attention
Arrived on time , polite,friendly,service.
Explained to me all about Windscreen Chips.
So 1st Rate
25 novembre 2025
Réponse de National Windscreens - Crawley
We're happy to hear that our service met your expectations with our on-time arrival, friendly demeanor, and clear explanations regarding windscreen chips. Thank you for your first-rate feedback!
Highly recommend 🙂
very very easy, great communication & work done really quickly 😊
Thank you
25 décembre 2025
Réponse de National Windscreens - Crawley
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Really friendly and job completed in…
Really friendly and job completed in the timeframe given
15 décembre 2025
Réponse de National Windscreens - Crawley
We're happy to hear that you found our team friendly and that we completed the job on time. Thank you for your positive feedback!
Réponse de National Windscreens - Crawley
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great customer service
Just had a replacement windscreen at Crawley. Appointment between 0830:0900 . Seen dead on nine by Manny. Excellent customer service, kept me informed all through and phoned when it was completed just an hour later. Top job. Thank you Manny
2 janvier 2026
Avis spontané
Réponse de National Windscreens - Crawley
We're happy to hear that you had such a positive experience with your windscreen replacement at Crawley. We appreciate your comments regarding the customer service you received and the prompt communication. Thank you for your feedback.
Great service
Polite, helpful and advised me that I didn’t need a new wind screen. Two chips were repaired instead. My money was automatically refunded within two days.
11 décembre 2025
Réponse de National Windscreens - Crawley
We're glad you appreciated our team's helpfulness and honesty in repairing your windshield chips. We appreciate your feedback regarding the prompt refund.
The booking and replacement of the…
The booking and replacement of the windscreen was very efficient. It was just the attention to detail and tidiness that was lacking such as wiping down of the front door sills and resetting the door mirrors back to auto.
18 décembre 2025
Réponse de National Windscreens - Crawley
We appreciate your feedback and are glad the booking and replacement process was efficient. We'll address the concerns about the attention to detail and tidiness you mentioned to improve our service.
Thank you for sending me to the nearest…
Thank you for sending me to the nearest cafe to wait it out
16 décembre 2025
Réponse de National Windscreens - Crawley
We're glad you found a nearby café to relax in while waiting. Thank you for your positive feedback; we appreciate your time.
Réponse de National Windscreens - Crawley
We're glad you found it easy to book with friendly professionals. Thanks for your positive feedback!
Great technician
Great technician; friendly, professional and made the whole process simple and seamless.
13 décembre 2025
Réponse de National Windscreens - Crawley
We're happy to hear that our technician provided such excellent service! We appreciate your positive feedback and are glad the process was simple for you.
Réponse de National Windscreens - Crawley
We appreciate you taking the time to share that the service was professional. We are so happy you had a positive experience with us.
Great Price and Fantastic Job
I was really pleased with the experience I had with National Windscreens in Crawley. I completed the online form for a complete screen replacement and received a really competitive quote via text the following day.
I did have some trouble booking the vehicle in, after calling the local number in the text quite a few times and not getting any answer, I eventually went through to the central booking team who said they'd let the local depot know, but that they couldn't book it in for me as they don't have visibility of the local diary. I can appreciate that and it's the only thing that let the process down. The price was too good to miss though, so I persisted throughout the day and eventually got through the following day to be able to book the car in.
On the day of the appointment I was asked to drop the car in for 9am, which I did, and told that it would probably be ready about 11:30am. The website states allow up to 4 hours, so I was really surprised when I received a call within 90 minutes telling me it was ready. On collection I checked the new screen over, the car was clean inside and there was no sign of any sealant or glass, it was really neat. It's now been a week and I've not experienced any issues.
Everyone I spoke to was friendly and helpful, the guys in the Crawley branch were excellent, and overall it was a good experience, as I say, the only part that let it down a bit was the booking process.
11 décembre 2025
Avis spontané
Réponse de National Windscreens - Crawley
We appreciate you sharing your experience with us. We're glad you were pleased with the quote, the Crawley team, and the replacement. We're sorry you had trouble booking and will review our booking process to improve it. Thank you for your feedback.
Réponse de National Windscreens - Crawley
We're happy to hear that you found our services efficient and convenient. Thank you for your positive feedback!
Excellent Professional Service
Needed to replace the windscreen due to damage from a stone.
This company were easy to deal with and booking a date no problem for a replacement
Mani the fitter called first thing to advise an estimated time he would arrive. He arrived promptly was polite and knowledgeable and fitted the new windscreen without any fuss and clearly knew his trade.
Excellent professional service throughout and would highly recommend this company
10 décembre 2025
Avis spontané
Réponse de National Windscreens - Crawley
We appreciate you taking the time to share your experience.
We're happy to hear that booking was easy and the technician was prompt, polite, and knowledgeable. We're glad you were pleased with the service and would recommend us. Thank you!
Réponse de National Windscreens - Crawley
We're happy to hear that you found our service quick, friendly, and efficient. Thank you for your positive feedback; we appreciate it.
Really easy experience with great…
Really easy experience with great communication and competent installer.
27 novembre 2025
Réponse de National Windscreens - Crawley
We're glad you found the process straightforward and the installer capable. Thank you for your positive feedback; we appreciate your time.
Réponse de National Windscreens - Crawley
We're happy you had a stress-free experience. Thank you for your positive feedback; we appreciate it.
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