Great service however, my washers did not work once I collected my vehicle. I noticed this that afternoon after collecting the vehicle. I did some digging myself and found the washer pipe had not been... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 2, Centurion Way, DE21 4AY Derby, Derbyshire, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Loads of Glass bits on the smallest car parking space , with no signage and no over spill. Inside the office hasn’t seen a hover since the hoover was invented, Wipe feet on way out before you get in... Voir plus
L'entreprise a répondu
Long frustrating phone calls to insurance company and the N W call centre culminating in a appointment a week later and a 100 mile round trip ( with a broken windscreen) Absolutely no use as I was... Voir plus
L'entreprise a répondu
Called off for guidance as a recent dusting of an unknown substance whilst visiting a building site had ruined my windscreen & I simply couldn't get it off with any cleaning agent I'd got in my garage... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Derby
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 2, Centurion Way, DE21 4AY, Derby, Derbyshire, Royaume-Uni
- 01332-916-246
4,6
Excellent
566 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
arrived within the allocated time slot…
arrived within the allocated time slot and completed the work promptly and profesionally.
12 mars 2026
Réponse de National Windscreens - Derby
We appreciate your positive feedback! We are so happy to learn that the work was completed promptly and professionally and that the person arrived within the allocated time.
Réponse de National Windscreens - Derby
We appreciate you sharing that our team was very friendly, helpful, and quick! We are so happy you were pleased with our service.
Réponse de National Windscreens - Derby
We are so glad that our communication was quick and good for you. Thank you for sharing your positive experience with us!
Excellent job.
5 mars 2026
Réponse de National Windscreens - Derby
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Very disappointed
Very disappointed! Had a small chip. guy came here for 5 minutes, and it was the same as when he came. told me he finished and he actually made it worse. cowboy outfit
10 mars 2026
Avis spontané
Réponse de National Windscreens - Derby
We regret that the repair did not meet your expectations and even worsened the chip. We appreciate your feedback and will investigate this issue to improve our service.
Handed keys in at 12pm and collected 3…
Handed keys in at 12pm and collected 3 hours later, so quick and easy.
28 février 2026
Réponse de National Windscreens - Derby
We're happy to hear that our quick and easy service met your needs! Thank you for your positive feedback; we appreciate your time.
My vehicle went in on time and they…
My vehicle went in on time and they contact-us on completion.
24 février 2026
Réponse de National Windscreens - Derby
We're happy to hear that your vehicle service was completed promptly, and we contacted you as soon as it was ready. Thank you for your feedback.
Brilliant service- kept informed and up…
Brilliant service- kept informed and up to date, easy to amend booking and the guy that came to do the chip repair was lovely. 5* service!
26 février 2026
Réponse de National Windscreens - Derby
We appreciate your positive feedback! We're happy to hear that you were kept informed, found it easy to amend your booking, and that the repair technician was lovely.
Réponse de National Windscreens - Derby
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Derby
We're glad you found it easy to book with good availability. Thank you for your positive feedback!
Excellent service
Excellent service, friendly and helpful and fixed the windscreen within time given. Many thanks
8 janvier 2026
Réponse de National Windscreens - Derby
We appreciate your positive feedback! We're happy to hear that you received excellent, friendly, and helpful service, and that the windscreen was fixed within the estimated time.
Staff good at site,slight confusion…
Staff good at site,slight confusion between call centre and site,offered home fitting(not available)
6 février 2026
Réponse de National Windscreens - Derby
We appreciate your feedback and are glad you found our staff helpful. We're sorry for the confusion regarding home fitting and will address this.
Everything done on time
Everything done on time, cooperative and friendly staff, excellent service
5 février 2026
Réponse de National Windscreens - Derby
We appreciate your positive feedback! We are so happy everything was completed on time with excellent service from our cooperative and friendly staff.
AVOID THIS SCAMMING BRANCH MESSED MY CAR UP!!!
AVOID THIS SCAMMING BRANCH! HAD WINDSCREEN REPLACED AND THEY FAILED TO RESET MY LANE ASSIST ETC NOW CAR HAS MULTIPLE FAULTS SHOWING ON DASH!!!
THE STAFF THAT ANSWER THE FONE ARE ALSO RUDE BUT THEY PUSS IN REAL LIFE!!!
12 février 2026
Avis spontané
Réponse de National Windscreens - Derby
We appreciate you bringing this to our attention. We're sorry to hear about the issues with your lane assist and the rude phone service you experienced. We'll investigate these concerns.
Very helpful and great customer service…
Very helpful and great customer service from the teams.
6 février 2026
Réponse de National Windscreens - Derby
We appreciate you sharing your feedback! We are so happy to hear that our teams were very helpful and provided great customer service.
Réponse de National Windscreens - Derby
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
rear screen replacement
they came when they said they would come and cleared up every speck of broken glass.
30 octobre 2025
Réponse de National Windscreens - Derby
We're happy to hear that we arrived on time and thoroughly cleaned up the broken glass. Thank you for your positive feedback; we appreciate it!
We we're really pleased with the…
We we're really pleased with the service only took 4 days to have the replacement
29 janvier 2026
Réponse de National Windscreens - Derby
We're happy to hear that you were pleased with our service and the quick replacement! Thank you for sharing your positive experience with us.
I have never give perfect scores
I have never give perfect scores. No body is perfect. The score I have given is equivalent to 90%.
19 janvier 2026
Réponse de National Windscreens - Derby
We appreciate your feedback and are so glad the experience met your expectations. Thank you for taking the time to share your thoughts with us.
Réponse de National Windscreens - Derby
We appreciate you sharing that booking was easy, the staff pleasant, and the work excellent! We are so happy you had a positive experience.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.