Would have been 5 stars if the windscreen had been fitted at the first attempt. Unfortunately they ordered the wrong screen , however I believe the mark of a good company is how they deal with problem... Voir plus
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Établissement
Changer d'établissementSandall Carr Road, Kirk Sandall, DN3 1QL Doncaster, South Yorkshire, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
The guys were brilliant. There was a little situation with timings but they were brilliant and didn’t make a fuss (they came in the morning instead of afternoon like planned but this was sorted quickl... Voir plus
L'entreprise a répondu
Great service, came out quick to fix my windscreen chip. The risk of the repair not working due to the location of the chip was explained and that a new windscreen could be fitted quickly (possibly ne... Voir plus
L'entreprise a répondu
Staff were very courteous, helpful, efficient and kind. Estimate of timing for job was clear but they exceeded expectations by completing job in a much shorter time, I think mainly, because my husba... Voir plus
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À propos de l'entreprise
À propos de National Windscreens - Doncaster
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Sandall Carr Road, Kirk Sandall, DN3 1QL, Doncaster, South Yorkshire, Royaume-Uni
- 01302-460-154
4,5
Excellent
574 avis
Demande des avis aux clients
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Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Really happy Very polite and respectful fast and…
Very polite and respectful fast and good job
15 juin 2026
Réponse de National Windscreens - Doncaster
We're glad our team was polite and efficient. Thank you!
Booking was very easy
Booking was very easy, prepayment of the insurance excess meant no fuss on the day, technician was fantastic, clearly loads of experience very professional and friendly. Finished job was excellent
5 juin 2026
Réponse de National Windscreens - Doncaster
We're so pleased to hear that your booking was easy and the prepayment made the day fuss-free. We're glad our technician was fantastic and the finished job was excellent!
Réponse de National Windscreens - Doncaster
We appreciate you sharing your positive feedback with us! We are so pleased to know we kept you informed.
Very polite young man was very…
Very polite young man was very efficient and nothing was too much trouble even though it was raining
3 juin 2026
Réponse de National Windscreens - Doncaster
We're so pleased our team provided efficient and polite service, even in the rain. Thank you for your kind words!
Rapid repair, good service given
Really good service, dealt with my repair promptly through my insurers.
Easy to book
Will use again
28 mai 2026
Réponse de National Windscreens - Doncaster
We're so glad to hear you received really good service and found booking easy. We appreciate your positive feedback!
Fast efficient service
28 mai 2026
Réponse de National Windscreens - Doncaster
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Réponse de National Windscreens - Doncaster
We appreciate your kind words.
Excellent service as kept my car there…
Excellent service as kept my car there while I was away and repaired it early
I am disappointed there is still glass in my tailgate but that’s a Range Rover fault not the company sadly
21 mai 2026
Réponse de National Windscreens - Doncaster
We're glad we could assist with your car while you were away. We appreciate your understanding regarding the glass in the tailgate, as some issues are beyond our direct control.
Efficient and flexible service
Efficient service and they were flexible about when i picked up the car which limited the impact on my working day.
19 mai 2026
Réponse de National Windscreens - Doncaster
We appreciate your positive feedback! We're happy to hear our efficient and flexible service limited the impact on your working day.
Réponse de National Windscreens - Doncaster
We appreciate your positive feedback! We're glad you were pleased.
Réponse de National Windscreens - Doncaster
We appreciate you sharing that our service and communication were good! We are so happy you were pleased.
Had my front windscreen replaced great…
Had my front windscreen replaced great service, very quick friendly staff helpful and polite would 100% recommend
11 mai 2026
Réponse de National Windscreens - Doncaster
We appreciate your positive feedback! We're so happy to learn that our staff was friendly, helpful, and polite.
Easy to access and pleasant staff
5 mai 2026
Réponse de National Windscreens - Doncaster
We are so happy you found us easy to access and our staff pleasant. Thank you for your kind words!
Réponse de National Windscreens - Doncaster
We appreciate you sharing that our staff was pleasant and our service was first class! We are so glad you had no problems.
Réponse de National Windscreens - Doncaster
We appreciate you sharing that our service was great! We are so glad you were pleased with us.
My camera keeps falling of windscreen.
27 avril 2026
Réponse de National Windscreens - Doncaster
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number, they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Réponse de National Windscreens - Doncaster
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Easy to book it
Easy to book it, got texts with time and all the details.
Dropped off no problem easy to find, text me then was done picked up fue hours last
13 avril 2026
Réponse de National Windscreens - Doncaster
We appreciate your positive feedback. We're happy to learn that booking was easy, you received texts with the details, drop-off was smooth, and you were notified promptly when it was ready.
Professionalism at its highest
Recently had the windscreen changed on my Jaguar F Pace and the communication and levels of workmanship was second to none.
From the initial booking right until job completion I was kept in the loop.
Friendly and professional staff too, I wouldn’t hesitate to recommend or use again.
13 avril 2026
Réponse de National Windscreens - Doncaster
We're happy to hear that you were pleased with the communication and workmanship during your windscreen replacement. It's great to know our team's professionalism made your experience a positive one. Thank you for recommending us!
Réponse de National Windscreens - Doncaster
We appreciate you sharing that our staff was friendly and that you received excellent service! We are so happy you were pleased with us.
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