Sean, thank you for an excellent professional and prompt service fitting our windscreen . This Service comes highly recommended ! Thanks for a great job done ! Keep up with your excellent service... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 1 & 2 Larch Court Wester Gourdie Industrial Estate, DD2 4SS Dundee, Scotland, GB
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Lisez les avis des autres
My windscreen was cracked due to a stone from a lorry, so my insurance company made an appointment with National Windscreens in Dundee. Friendly, efficient service, and the ‘up to 4 hours process’ due... Voir plus
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Windscreen fitted squint, top seal not installed, paint chipped. Lexus advised that it will leak so car off the road now. Branch closed for three days so cannot be rectified. Update, so 10 weeks... Voir plus
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What impressed me most about the service i received was the care, attention and time spent to ensure the job was done right. There was a pride in the process and end result which is sadly lacking in... Voir plus
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À propos de l'entreprise
À propos de National Windscreens - Dundee
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 1 & 2 Larch Court Wester Gourdie Industrial Estate, DD2 4SS, Dundee, Scotland, Royaume-Uni
- 01382-604-187
4,7
Excellent
437 avis
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Great bunch of guys
Got the cars booked in under the insurance and one car done 2 days later, the other screen was a few days, but that was fine for me. Came out in the rain and sorted the screens no worries. Thank you
4 juin 2026
Réponse de National Windscreens - Dundee
We're so glad we could assist with your car screens, even in the rain! We appreciate you choosing us and thank you for your kind words.
Réponse de National Windscreens - Dundee
We're so pleased you had a quick and friendly experience with no mess.
Réponse de National Windscreens - Dundee
We're so pleased the job was perfect and our team member was friendly. We appreciate your feedback!
Réponse de National Windscreens - Dundee
We are so pleased to hear this.
The company were very quick in doing…
The company were very quick in doing the job. Picked the car up and dropped it back off again once the job was done.
23 mai 2026
Réponse de National Windscreens - Dundee
We're happy to hear the job was done quickly and that the pick-up and drop-off service was convenient for you. Thank you for your feedback!
Réponse de National Windscreens - Dundee
We are glad you had a good experience.
Very pleased with the replacement work
Very pleased with the replacement work. The turnaround was much quicker than I expected! Very impressed! No problem with new windscreen yet. Many thanks
7 mai 2026
Réponse de National Windscreens - Dundee
We appreciate your positive feedback! We're so pleased with your kind words and glad the replacement was quicker than expected.
Quick process but could have been…
Quick process but could have been quicker had the need for a second visit been negated.
Very easy to book online.
15 mai 2026
Réponse de National Windscreens - Dundee
We appreciate your feedback and are glad the online booking was easy. We'll review our process to minimize extra visits.
Réponse de National Windscreens - Dundee
We appreciate your kind words. We are glad you had a positive experience.
Very experienced
Very experienced, friendly and efficient staff. Was right in time and perfectly did the job. Highly recommended
11 mai 2026
Réponse de National Windscreens - Dundee
We appreciate your positive feedback. We're so happy to learn that our staff was experienced, friendly, and efficient, and that the job was done perfectly.
Réponse de National Windscreens - Dundee
We appreciate you sharing that our staff was friendly and our service was quick and efficient! We are so happy you were pleased.
I can’t even comment on the replacement…
I can’t even comment on the replacement because I can’t actually get them to come out and replace my windscreen. I have a large crack over drivers side of the window and feel it’s illegal to drive my car but they are expecting me to drive 30 miles to have it replaced, due to the features on my car they can’t come to my house to do it.
8 mai 2026
Avis spontané
Réponse de National Windscreens - Dundee
We appreciate you bringing this to our attention. We regret to learn about the difficulty you're experiencing with scheduling your windscreen replacement. We'll review this to improve our service. Please contact us with your details at
customerrelations@nationalwindscreens.co.uk
Réponse de National Windscreens - Dundee
We appreciate you sharing that our staff was professional and friendly and that you had excellent service!
Excellent service !!!
Kept up to speed with my appointment at all times. Polite and cheerful at the workshop and office.
29 avril 2026
Réponse de National Windscreens - Dundee
We appreciate your positive feedback! We are so happy to learn that you were kept updated regarding your appointment and found our team polite and cheerful.
Excellent service delivered on time
17 avril 2026
Réponse de National Windscreens - Dundee
We appreciate you sharing that our service was excellent and on time! We are so happy you were pleased with us, and we thank you.
the lads very friendly got my car done…fast
the lads very friendly got my car done vey quickly cant fault them very good staff at dundee branch
15 avril 2026
Réponse de National Windscreens - Dundee
We appreciate your positive feedback! We're so happy to learn that the staff at the Dundee branch were friendly and got your car done very quickly.
Quick and professional
Needed a new screen due to having my car serviced and the dealer cracking it!
These guys did a quick and perfect job.. would use again.
31 octobre 2025
Réponse de National Windscreens - Dundee
We're happy to hear that we could provide a quick and perfect service after the dealer damaged your screen. We appreciate your feedback and would gladly assist you again!
The technician that came out to me was…
The technician that came out to me was very polite, very professional and got straight to work. They did a very professional job, you'd think the glass had never broken.
The staff managing the appointment were also very helpful and very flexible making it much easier to arrange my appointment
6 avril 2026
Réponse de National Windscreens - Dundee
We appreciate you sharing your feedback. We're happy to hear that the technician was polite and professional, and that they did such a great job. It's also great to know that our staff were helpful and flexible in arranging your appointment.
shocking service
Wouldn't recommend as they changed my appointment three times.
I was booked in for 1.30 on the day and called me at 10.30 in the morning to say he has had a nightmare of a morning and needed to go mobile and could I come now. customer service was shocking.Never even called to say my car was really.
18 mars 2026
Réponse de National Windscreens - Dundee
We regret that your appointment was changed multiple times and that you experienced poor customer service. We appreciate you bringing this to our attention, and we will review our scheduling process to prevent this from happening again.
From booking to dropping & collecting…
From booking to dropping & collecting the car, everything was seamless and professional. Guys were great.
Quality of work was excellent as well.
Top job all round
24 mars 2026
Réponse de National Windscreens - Dundee
We appreciate your positive feedback. We're happy to hear that your experience, from booking to collecting your car, was seamless and professional, and that you were pleased with the quality of our work.
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