Excellent service, I would highly recommend. Great communication, windscreen was beautifully fitted, no mess. Lovely chap. Hopefully not need to use again, but if needed I wouldn’t go past Nation Win... Voir plus
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Lisez les avis des autres
I've had to use this service twice now and can't praise them enough. From ease of booking the appointment, to the technician fitting my new windscreen. The whole process was simple, efficient and pro... Voir plus
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Very easy to arrange the appointment to repair the chip in my windscreen, when I arrived they didn't have my booking. Once I showed email proof of the booking they assured me it would be completed w... Voir plus
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A requested and recieved a callback in good time. I then went on to book an appointment online and was offered a good selection of dates. The technician got in touch on the morning of the appointment... Voir plus
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À propos de l'entreprise
À propos de National Windscreens - Elgin
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 6, The Wards, IV30 6AA, Elgin, Moray, Royaume-Uni
- 01343-730-054
4,3
Excellent
257 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Honest and transparent
Came initially and pointed out a crack I didn’t see. Rearranged to come back with a windscreen to replace. The website said that it would take 2 hours to do the work, but 2 guys came and did it in less than 40 minutes.
12 juin 2026
Réponse de National Windscreens - Elgin
We're happy to hear our team efficiently identified and resolved the issue. We appreciate you sharing your positive experience with us.
Réponse de National Windscreens - Elgin
We're glad our staff provided good service on time. Thank you for your feedback!
Sadly I get stone chips all the time
Sadly I get stone chips all the time, but national windscreens elgin always make it no big deal. Fast and efficient always leave a clean job, sometimes near enough invisible.
28 mai 2026
Réponse de National Windscreens - Elgin
We're so glad to hear we could make dealing with stone chips a smooth and efficient experience for you. Thank you for your kind words!
Good fast service
21 mai 2026
Réponse de National Windscreens - Elgin
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Elgin
We are so pleased to hear our fitter was on time and sociable. We appreciate your kind words.
Excellent fast service and vehicle left…
Excellent fast service and vehicle left clean and tidy.
7 mai 2026
Réponse de National Windscreens - Elgin
We appreciate you sharing that our service was excellent and fast, and that the vehicle was left clean! We are so happy you were pleased.
I have done this review already!
14 avril 2026
Réponse de National Windscreens - Elgin
We appreciate you taking the time to share your experience with us again. Thank you for your continued support and feedback.
Replacement windscreen
The technician who called at my home was very honest and because the stone crack had expanded following an overnight frost I was advised that unfortunately it could not be repaired and new windscreen was recommended. Staff at Elgin branch were extremely helpful and work on replacement windscreen was carried out efficiently and within time scale.
2 avril 2026
Réponse de National Windscreens - Elgin
We appreciate you sharing your experience. We're glad the technician provided honest advice regarding the irreparable damage. It's great to hear that our Elgin branch staff were helpful and efficient with the replacement. Thank you!
The booking service was easy and quick
The booking service was easy and quick. Staff were very helpful and communication was great. A first class service.
9 avril 2026
Réponse de National Windscreens - Elgin
We appreciate your positive feedback! We're so happy to learn that our booking service was easy and quick, our staff were very helpful, and our communication was great.
Appointment changed twice and finally…
Appointment changed twice and finally done on 3rd time. Windscreen scratched and filthy. Still waiting for response on this, 5 days n still waiting. Disgraceful communication from company and zero customer service
3 avril 2026
Réponse de National Windscreens - Elgin
We regret the appointment changes and the windscreen condition. We're sorry for the delayed response and communication issues. We're looking into this to improve our service.
The gents were very professional
The gents were very professional. No issues at all. Thank you
27 mars 2026
Réponse de National Windscreens - Elgin
We're happy to hear that you had a professional experience and encountered no issues. Thank you for your positive feedback; we appreciate it!
Réponse de National Windscreens - Elgin
We appreciate you sharing that you were pleased with our service and had a good experience! We are so happy you were pleased with us.
Lad did a great job on the windscreen
Lad did a great job on the windscreen. Quick turnaround too
25 mars 2026
Réponse de National Windscreens - Elgin
We're happy to hear that you had a great experience with our quick windscreen service. Thank you for your positive feedback; we appreciate it.
Booked a home repair and got a phone…
Booked a home repair and got a phone call asking to drop car off at depot as it was more convenient for technician.
21 mars 2026
Réponse de National Windscreens - Elgin
We regret to learn about the request to change the repair location. We appreciate your feedback and we'll review this to ensure better customer convenience in the future.
Réponse de National Windscreens - Elgin
We appreciate you sharing that our service was friendly, quick, and efficient! We are so happy you were pleased with us.
Réponse de National Windscreens - Elgin
We appreciate you sharing that our staff was great, flexible, efficient, and courteous! We are so happy you were pleased with us.
Quick service
Quick service, however i need to return as the windscreen apparently didn’t fit right so I need to get another one fitted, but it is very difficult for me to get there during opening hours due to my work. So that is a little inconvenient for me.
10 février 2026
Réponse de National Windscreens - Elgin
We appreciate your feedback and apologize that the windscreen didn't fit correctly. We recognize the difficulty in returning during work hours and any inconvenience this may cause. We'll review how to improve our service.
Réponse de National Windscreens - Elgin
We appreciate you letting us know you were pleased with the work and that everything went according to plan! We are so happy you were pleased.
Not very good
Arrived for 1st appointment & Windscreen had never been ordered. Waited another week for the windscreen to come in. Windscreen was not fitted correctly & the corner was flapping around when driving then snapped!!
24 février 2026
Réponse de National Windscreens - Elgin
We regret to hear about the issues you experienced with the delayed windscreen and its incorrect fitting. We appreciate your feedback and will review our processes to prevent this from happening again.
arrived 8am
arrived 8am, vehicle taken, full windscreen replacement in about 3.5hrs, job done.
nice, easy and polite and a big thankyou from me :)
25 février 2026
Réponse de National Windscreens - Elgin
We appreciate you taking the time to leave us this great review! We're happy to hear that you received nice, easy, and polite service with your windscreen replacement.
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