Very nice chap and I hate to complain but my mirror was left very wobbly. I assume because it wasn’t a genuine Audi windscreen and the mirror post was not to spec. I managed to remove and after bendin... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 4 Block 6, Shenstone Trading Estate, B63 3XB Halesowen, the West Midlands, GB
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Lisez les avis des autres
Car windscreen replaced via insurance with national windscreens, it was really easy to phone up, pay the access over the phone and book an appointment. A few days later Mark came out and replaced my w... Voir plus
L'entreprise a répondu
Their communication was first class. I was met at the workshop by a lovely man who knew who I was and what was needed. He explained their process and how long it was likely to take (the new windscreen... Voir plus
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Booked the appointment on line , engineer turned up on time , contacted before he arrived and completed the work promptly . Informed me how long I would need to wait before using and washing car .... Voir plus
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À propos de l'entreprise
À propos de National Windscreens - Halesowen
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 4 Block 6, Shenstone Trading Estate, B63 3XB, Halesowen, the West Midlands, Royaume-Uni
- 0121-369-0738
4,7
Excellent
385 avis
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Very nice chap and I hate to complain…
Very nice chap and I hate to complain but my mirror was left very wobbly. I assume because it wasn’t a genuine Audi windscreen and the mirror post was not to spec. I managed to remove and after bending the fittings several times it now holds true but this really should have been done by the fitter
24 juin 2026
Réponse de National Windscreens - Halesowen
We appreciate your feedback and are very sorry to hear about the issue with your mirror's stability after the fitting. We understand your frustration and are reviewing our procedures to prevent similar occurrences.
A brilliant experience with National…
A brilliant experience with National Windscreens! My car was booked in promptly and window screen changed as I waited which was very quick. Friendly helpful staff. Many thanks
24 juin 2026
Réponse de National Windscreens - Halesowen
We're so pleased to hear you had a brilliant experience with us! It's wonderful that your car was booked in promptly and the windscreen was changed quickly. We're glad our staff were friendly and helpful.
Great service
Great service, Norman and Lucy were so helpful and were able to change my vehicles window with in a day. Couldn’t reccomend enough.
Thanks again. Stephanie Love
30 juillet 2026
Avis spontané
Réponse de National Windscreens - Halesowen
We're so pleased to hear our team was helpful and able to change your vehicle's window so quickly. We appreciate your kind words and recommendation!
Excellent service
Excellent service. Very easy booking process and staff were friendly and helpful. The quality of work was excellent, no issues whatsoever.
23 juillet 2026
Réponse de National Windscreens - Halesowen
We're so pleased to hear you received excellent service and found the booking process very easy. It's wonderful to know our staff were friendly and helpful, and that the quality of work was excellent with no issues!
Réponse de National Windscreens - Halesowen
We're delighted to hear that you found our fitter to be knowledgeable and friendly. Thank you for your wonderful feedback!
Réponse de National Windscreens - Halesowen
We're so pleased you found it easy to arrange and that our staff were friendly, delivering a first-class job. Thank you for your wonderful feedback!
Réponse de National Windscreens - Halesowen
Thank you for your positive feedback!
Réponse de National Windscreens - Halesowen
We are so pleased to hear that you experienced great service and found our team to be very professional. Thank you for your wonderful feedback!
Réponse de National Windscreens - Halesowen
We're so pleased to hear that your job was booked in fast and completed without any complaints. Thank you for your kind words!
Great job!
Friendly helpful staff who got the job done quicker than was estimated, gave good advice, great service
26 juin 2026
Réponse de National Windscreens - Halesowen
We're so happy to hear our team provided such efficient and helpful service, exceeding your expectations. Thank you for your kind words!
Super service
Super service, what lovely employees you have. Windscreen removed and a new one fitted quickly and efficiently by a very nice gentleman.
13 juin 2026
Réponse de National Windscreens - Halesowen
We're so pleased you received super service from our lovely employees. We appreciate your kind words about our quick and efficient work!
Great service
Great efficient windscreen replacement and especially happy with how they went above and beyond by adding new stickers to my black box so I could reattach it to the windscreen
13 juin 2026
Réponse de National Windscreens - Halesowen
We appreciate your positive feedback! We're so pleased the replacement was efficient and that our team went above and beyond to assist you.
Réponse de National Windscreens - Halesowen
We appreciate your kind words about our clear communication and professional work.
Réponse de National Windscreens - Halesowen
We are glad you enjoyed your experience.
Windscreen fitted correctly and quickly. Wifi in the waiting room was very useful.
Windscreen fitted correctly and quickly
11 juin 2026
Réponse de National Windscreens - Halesowen
We appreciate your feedback!
Easy process to get windscreen replaced…
Easy process to get windscreen replaced while I waited. Staff were friendly and efficient
11 juin 2026
Réponse de National Windscreens - Halesowen
We're so pleased your windscreen replacement was easy and our staff were friendly and efficient. Thank you!
Got to me earlier than expected
Got to me earlier than expected. Contact throughout. Came to my house to repair. Work completed within 10 minutes
11 juin 2026
Réponse de National Windscreens - Halesowen
We are so glad to hear we exceeded your expectations with our prompt service and efficient repair. Thank you for your kind words!
Fast and excellent services :) our…
Fast and excellent services :) our windscreen was replaced with no issues. We have more options to the windscreen 😊
4 juin 2026
Réponse de National Windscreens - Halesowen
We're so pleased you received fast and excellent service, with no issues replacing your windscreen! Thank you for your kind words.
I would give less than 1 star if it was…
I would give less than 1 star if it was an option.
Took my truck in for windscreen replacement. Picked up and was told it needed a new glass screen as the one fitted was wrong and the camera could not sit in the cradle properly. This resulted in the safety systems not being able to be calibrated.
Took it back for a second time to have the glass refitted.
Went to collect it the problem was still there. The glass hadn't actually been replaced and national windscreen had instead tried to clear the fault, which had not worked.
I wad told the safety systems were now calibrated and that the fault light had stayed on.
This was not true. I later found out that the cruise control, lane assist and emergency brake system was not working.
I now have a vehicle with crucial safety systems inactive, a fault light on my dashboard and zero communications from national windscreens as to when this will get fixed.
Terrible service and liars.
2 juin 2026
Réponse de National Windscreens - Halesowen
We are truly sorry to hear about the issues you've experienced with your truck's windscreen replacement and the subsequent problems with your safety systems. We understand your frustration regarding the incorrect glass, the uncalibrated camera, and the inactive crucial safety features. We are concerned about the lack of communication and the unresolved fault light. We are investigating this matter thoroughly to understand what went wrong and to ensure a resolution.
Réponse de National Windscreens - Halesowen
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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