Chelsea was amazing, she met us when we arrived, explained timescales for the job, and directed us to where we could wait. She worked meticulously to change the windscreen and completed the job in jus... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 11, Ivyhouse Lane, TN35 4PP Hastings, East Sussex, GB
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Lisez les avis des autres
The booking process was straightforward. The technician that came out to us was polite, very professional, efficient and knowledgeable. He was very thorough and left the area clean and tidy.
L'entreprise a répondu
Shoddy work, promises of phone calls that never came. Car was returned with glass powder all over the bootliner, plus lots of fragments easily visible on ledges, in the spare tyre well, etc. No... Voir plus
L'entreprise a répondu
For me the measure of a business is how they react if there is a problem. New screen fitted a week ago and unfortunately there was a problem with the mirror fixing so the job could not be completed. S... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Hastings
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 11, Ivyhouse Lane, TN35 4PP, Hastings, East Sussex, Royaume-Uni
- 01424-390-013
4,4
Excellent
451 avis
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Réponse de National Windscreens - Hastings
We're so pleased to hear that you experienced prompt, welcoming service and were kept well updated throughout the entire process. Thank you so much for taking the time to share your wonderful feedback with us!
Great Service
The booking process was straightforward. The technician that came out to us was polite, very professional, efficient and knowledgeable. He was very thorough and left the area clean and tidy.
4 octobre 2026
Réponse de National Windscreens - Hastings
We're so pleased to hear that your experience was seamless from the very start! It's wonderful that our technician provided such polite, professional, and knowledgeable service while ensuring everything was left spotless.
Very happy with the work done and my…
Very happy with the work done and my replacement windscreen and grateful for National Windscreens offering to keep my car securely for the days ahead of my appointment.
18 septembre 2026
Réponse de National Windscreens - Hastings
We're so pleased to hear you're very happy with the work done on your replacement windscreen! It's wonderful that we could offer to keep your car securely ahead of your appointment.
Fast and reliable service
Fast and reliable service. The staff were friendly and knowledgable.
12 septembre 2026
Réponse de National Windscreens - Hastings
We're so pleased to hear that you experienced fast and reliable service, and that our staff were friendly and knowledgeable. Thank you for your wonderful feedback!
Réponse de National Windscreens - Hastings
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Friendly helpful service even provided…
Friendly helpful service even provided a chair
1 septembre 2026
Réponse de National Windscreens - Hastings
We are so pleased to hear that you experienced friendly and helpful service, and we appreciate you mentioning the chair! Thank you for your wonderful feedback.
Good communication.arived on time
Good communication.arived on time . Tyrone nice guy very quick.what more can you ask for 10/10 thx
25 août 2026
Réponse de National Windscreens - Hastings
We're so pleased to hear about the good communication and that our team arrived on time. Thank you for highlighting the quick service!
Réponse de National Windscreens - Hastings
We are so glad to hear that our communication was great and we provided a quick fix.
Great service with a perfect cup of tea..NW very communicative in booking the…
NW very communicative in booking the appointment. The staff could not have been more professional, helpful or friendly. And Chris even made me a perfect cup of ‘builder’s’ tea while I waited. Great service!
19 août 2026
Réponse de National Windscreens - Hastings
We're delighted to hear about your positive experience! It's wonderful that our communication was clear during booking and that our staff were professional, helpful, and friendly. We're especially pleased that you enjoyed your tea!
Avoid unless you want your car to be unsafe when returned.
I took my car to the Hastings branch for a new windscreen to be fitted. It was released back to me completely unsealed around the entire bottom edge of the windscreen with visible gaps in both corners which I didn’t realise until I drove it a few days later and could hear the wind coming through! They NEVER answer their phone, probably because they know every incoming call will be a complaint. And when I did eventually get a call back from them days later they couldn’t tell me about their quality control process (they clearly don’t have one) and said they’d never release my car back to me in that state. I guess that’s why it needs to be corrected by another branch then?! The branch ‘manager’ sounded like he couldn’t give a s***. That’s clear from the quality of work anyway. Do not use them unless you want your car to be unsafe when you get it back.
15 août 2026
Réponse de National Windscreens - Hastings
We are truly sorry to hear about the unacceptable condition in which your car was returned after the windscreen fitting and the subsequent issues you've experienced. We understand your frustration with the visible gaps, the difficulty in reaching us, and the unsatisfactory response from our team. We are concerned about the quality of the work and the lack of a proper quality control process. We are investigating this matter to ensure such incidents are not repeated.
Very happy
Very happy. Originally booked in Maidstone but I changed it to Hastings as more convenient. A bit of a wait but the damage was not central screen.
Slightly tricky to find the workshop. A sign or two might help.
Very helpful friendly staff who offered me a cup of tea whilst I waited.
All done more quickly than I anticipated.
1 août 2026
Réponse de National Windscreens - Hastings
We're delighted to hear you were happy with the service and found our staff friendly and helpful. We appreciate your feedback regarding the workshop's visibility and will consider adding more signage. We're also glad the repair was completed quickly.
Tyrone from National Windscreens
Tyrone did very well, he was quick and reliable with his timing! He arrived in good time and communicated well about the process and what to do after! Would highly recommend.
24 juillet 2026
Réponse de National Windscreens - Hastings
We're so pleased to hear about your positive experience! It's wonderful that our team member was quick and reliable with their timing, communicated well, and arrived promptly. Thank you for your high recommendation!
Good response time efficient work and…
Good response time efficient work and polite interaction
14 juillet 2026
Réponse de National Windscreens - Hastings
We're so pleased you experienced a good response time, efficient work, and polite interaction. Thank you for your wonderful feedback!
Brilliant flaunt less experience… very…
Brilliant flaunt less experience… very rare!
Tyrone my fitter called ,sent updated messages before arrival ,was happy polite and professional throughout the refit and leaving not a trace of waste afterwards !
14 juillet 2026
Réponse de National Windscreens - Hastings
We're so pleased to hear you had a brilliant and seamless experience! It's wonderful that our fitter provided excellent communication, was polite and professional, and left no trace of waste.
Professionally executed windscreen…
Professionally executed windscreen replacement that was done at the booked time and within the advised period. Communication both with the bookiing centre and the depot that undertook the work was excellent.
13 juillet 2026
Réponse de National Windscreens - Hastings
We're delighted to hear that your windscreen replacement was professionally executed, completed on time, and within the advised period. It's wonderful that communication with both our booking centre and the depot was excellent!
They were very welcoming and efficient
They were very welcoming and efficient. Would definitely recommend to others.
10 juillet 2026
Réponse de National Windscreens - Hastings
We're so pleased you found our team welcoming and efficient. Thank you for your recommendation; we truly appreciate it!
For me the measure of a business is how…
For me the measure of a business is how they react if there is a problem. New screen fitted a week ago and unfortunately there was a problem with the mirror fixing so the job could not be completed. Sh-t happens sometimes; but today Tyrone went above and beyond to get this sorted. Well done to him, a credit to the company.
14 juillet 2026
Avis spontané
Réponse de National Windscreens - Hastings
We're so glad to hear that even when an issue arose, our team was able to resolve it effectively. It's great to know that our colleague provided such excellent service. We appreciate you sharing your positive experience.
Staff were so helpful
Staff were so helpful, professional, accomodating and friendly.
They were able to explain things clearly.
I could see the fitter working on my car and he seemed so careful and practised at what he was doing. It was very reassuring.
7 juillet 2026
Réponse de National Windscreens - Hastings
We're delighted to hear that our team was helpful, professional, and friendly, and that they explained everything clearly. We're also pleased that you felt reassured by the care and expertise of our fitter.
Réponse de National Windscreens - Hastings
We're so pleased to hear that everything was sorted without any fuss. Thank you for your kind feedback!
Got red sealant on my rear view mirror…
Got red sealant on my rear view mirror which I can’t get off
23 juin 2026
Réponse de National Windscreens - Hastings
Hi,
Thank you for taking the time to review your recent experience.
We’re sorry to hear you’re unhappy and that our service did not meet your expectations.
If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk please include your VRN as the subject of the email
Kind regards,
National Windscreens
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