Had to make 2 visits in order to get my windscreen fixed. This was because having travelled for 45 minutes, been booked in, walked in the rain 20 minutes into town for a coffee and whilst drinking it... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 30 Impresa Park, Pindar Road, EN11 0DL Hoddesdon, Hertfordshire, GB
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Lisez les avis des autres
Booking was easy snd subsequent communication was helpful. The service at Hoddesdon when I arrived was excellent, the team were prepared and the work completed quickly and to an excellent standard. Th... Voir plus
L'entreprise a répondu
Booking process is easy , had to change my appointment from original date and that was also easy. Staff were very helpful and advised what time the car would be ready so did not have to hand around to... Voir plus
L'entreprise a répondu
Tracker was useful for expectations. Fantastic service provided by Jay. Calling to let me know when he'd be there and again when he'd arrived at my workplace and parked by my vehicle. Vacuumed fro... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Hoddesdon
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 30 Impresa Park, Pindar Road, EN11 0DL, Hoddesdon, Hertfordshire, Royaume-Uni
- 01992-830-081
4,6
Excellent
831 avis
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Réponse de National Windscreens - Hoddesdon
We're so pleased to hear that our service was fast and efficient, and that our communication was spot on. Thank you for your wonderful feedback!
It was straight forward left the car…
It was straight forward left the car and then they rang when it was ready.
1 septembre 2026
Réponse de National Windscreens - Hoddesdon
We're so pleased to hear that the process of dropping off your car and being notified when it was ready was straightforward and convenient for you. Thank you for your positive feedback!
Great service
Great service from the phone call to book the appointment right through to having the windscreen replaced.
28 août 2026
Réponse de National Windscreens - Hoddesdon
We're so pleased to hear that you received great service from your initial phone call all the way through to having your windscreen replaced. Thank you for your wonderful feedback!
Very professional
Great experience. Super professional and pleasant with great communication and did the job in half the time that we expected.
6 septembre 2026
Avis spontané
Réponse de National Windscreens - Hoddesdon
We're so pleased to hear you had a great experience and that our team was super professional and pleasant with great communication. It's wonderful to know the job was completed in half the expected time!
The customer service was excellent
The customer service was excellent, and the windscreen was replaced quickly.
8 avril 2026
Réponse de National Windscreens - Hoddesdon
We're so pleased to hear that our customer service was excellent and that your windscreen was replaced quickly. Thank you for your wonderful feedback!
Réponse de National Windscreens - Hoddesdon
We're so happy to hear that everything was easy for you. Thank you for your wonderful feedback.
I had a good experience
The process was seamless and the technician was very knowledgeable and explained everything to me. The work was also done within the timeframe he told me it would take.
28 août 2026
Réponse de National Windscreens - Hoddesdon
We're so pleased to hear that the process was seamless and that our technician was very knowledgeable. It's wonderful that they explained everything and completed the work within the timeframe!
There is a dimple in the glass on the…
There is a dimple in the glass on the passenger side near the bottom. As I drive the car it was only noticed a few weeks later when I was a passenger.
The whole process of getting the windscreen replaced was easy and the staff were helpful and polite
19 août 2026
Réponse de National Windscreens - Hoddesdon
We appreciate you sharing your feedback regarding the dimple in the glass. We're glad to hear our team provided helpful and polite service during the windscreen replacement process. We are always working to improve our quality control.
Réponse de National Windscreens - Hoddesdon
Thank you for your positive feedback!
Réponse de National Windscreens - Hoddesdon
We're so pleased to hear that you found our service very efficient, that our staff were great, and that you were happy with the work done. Thank you for your wonderful feedback!
Easy appointment
Tracker was useful for expectations. Fantastic service provided by Jay. Calling to let me know when he'd be there and again when he'd arrived at my workplace and parked by my vehicle. Vacuumed front footwells when completed. Definitely recommend wiper blades replacement on screen replacement.
20 août 2026
Réponse de National Windscreens - Hoddesdon
We're delighted to hear you found the tracker useful and received fantastic service! It's great that our technician kept you informed and even vacuumed your footwells. We appreciate your recommendation regarding wiper blade replacement.
Réponse de National Windscreens - Hoddesdon
Thank you for your positive feedback! We are so pleased to hear that you experienced gold service and found everything to be very clean. We truly appreciate your kind words.
Good polite service
19 août 2026
Réponse de National Windscreens - Hoddesdon
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
It's a great work and quickly they…
It's a great work and quickly they fixed the windscreen without wasting time
I'm happy with them
18 août 2026
Réponse de National Windscreens - Hoddesdon
We're so pleased to hear that your windscreen was fixed quickly and that you're happy with our service. Thank you for your wonderful feedback!
Fantastic
From booking the car in to getting the car back the staff where fantastic, they kept me up to date with everything
11 août 2026
Réponse de National Windscreens - Hoddesdon
We're so pleased to hear that our staff were fantastic from booking your car in to getting it back. It's wonderful to know they kept you updated with everything!
Friendly staff
Friendly staff. I left my car at around noon and was called within two hours to collect it. I was given clear instructions to not wash my windshield. They did a great job
3 août 2026
Réponse de National Windscreens - Hoddesdon
We're so pleased to hear about your positive experience with our friendly staff and the quick turnaround time for your car. We appreciate your kind words!
Réponse de National Windscreens - Hoddesdon
We are so pleased to hear that our team member was very helpful and efficient. Thank you for your wonderful feedback!
Réponse de National Windscreens - Hoddesdon
We're so glad to hear that your chip repair was completed quickly! We always strive for efficient and satisfactory service.
Windscreen damage
Friendly people and service was promptly but bare in mind there’s no place for customers to sit and wait. You have to leave your car for them to call you back when it’s ready.
25 juin 2026
Réponse de National Windscreens - Hoddesdon
We appreciate your feedback regarding the friendly service and promptness. We understand that the lack of a waiting area for customers is an inconvenience, and we are always looking for ways to improve our customer experience.
Shockingly Poor
1/5 — Confirmed appointment cancelled hours before, with no fix offered.
Booked two weeks ahead. Told them clearly it was urgent — MOT expiring, vehicle is my livelihood (private hire). Given a fixed AM slot for 11 August.
4pm the day before: branch manager calls to say no vehicle big enough to carry the glass, and no staff to do the job. Glass had reportedly been at the branch for days. None of this was new — just never communicated until the last minute.
Their "solution": drive the car to them myself. Except my MOT had already lapsed — so their fix was to have me risk a driving offence. Branch phone has gone unanswered since.
Car's now off the road indefinitely. No reschedule. No accountability.
A national company with this little planning shouldn't be trusted with anything time-critical.
Avoid if your job depends on your vehicle.
Terrible Service.
10 août 2026
Avis spontané
Réponse de National Windscreens - Hoddesdon
We sincerely apologize for the truly unacceptable experience you've had with your cancelled appointment and the significant inconvenience it has caused. We understand your frustration regarding the last-minute cancellation, the lack of a viable solution, and the impact on your livelihood. We are very sorry for the poor communication and the stress this situation has created.
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