Lady on the phone from call centre repeatedly advised me that that car dealership I was looking at didn’t exist due to my difficulty finding the site. Sent me up and down various times as seemed to... Voir plus
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Établissement
Changer d'établissementUnit 7, Sidings Court, HU4 7DY Hull, East Riding of Yorkshire, GB
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Lisez les avis des autres
The technician came to fit my new windscreen on site where I work he was very friendly and on time. He rang me before he got there and told me he would be there and when he got there, he was very help... Voir plus
L'entreprise a répondu
Just had Richard and Andy at your Hull Branch make up a flat laminated glass for our Scania T-cab O/S rear window from a Land Rover flat windscreen. No other company was interested in helping but they... Voir plus
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I am very impressed with National Windscreens, the technician Matt was very efficient with contacting me to confirm he was on his way. He then set about removing & replacing 4 windows damaged & broken... Voir plus
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À propos de l'entreprise
À propos de National Windscreens - Hull
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 7, Sidings Court, HU4 7DY, Hull, East Riding of Yorkshire, Royaume-Uni
- 01482-910-048
4,7
Excellent
547 avis
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Easy to arrange through my insurance
Easy to arrange through my insurance, very quick appointment arrangements and an excellent service overall.
16 octobre 2026
Réponse de National Windscreens - Hull
We're so pleased to hear that arranging your appointment through your insurance was such a smooth process and that you received quick, excellent service overall. Thank you so much for taking the time to share your wonderful feedback with us!
A great service from start to finish
A great service from start to finish. Got booked in quickly, was kept informed of appointment time. The guys that came out where fab too.
15 octobre 2026
Réponse de National Windscreens - Hull
We're so pleased to hear that you experienced a seamless service from start to finish and were booked in quickly. It is wonderful to know you were kept well informed of your appointment time and that our team members were fantastic. Thank you so much for your positive feedback!
Professionals doing a Professional job…
To be absolutely honest ive never needed to need a replacement windscreen in all the time ive been driving lots of years this experience was very painless ii arrived early and waited ver professional in there job very swift and didn't make any mess pleased with the response time and the job carried out at hull recomend them evertime
8 octobre 2026
Réponse de National Windscreens - Hull
We're delighted to hear that your first experience getting a replacement windscreen was so painless! It's wonderful that our Hull team was professional, swift, and left your vehicle clean. We truly appreciate your high recommendation and kind feedback.
Helpline not helpful; but the guy who fixed my window was amazing!
Lady on the phone from call centre repeatedly advised me that that car dealership I was looking at didn’t exist due to my difficulty finding the site. Sent me up and down various times as seemed to be using an outdated map
The guy on site dropped me a message making sure I was still coming and then guided me in perfectly
Job was done incredibly well & quick, great service and will use them again!!
7 octobre 2026
Réponse de National Windscreens - Hull
Thank you for sharing your experience with us. We apologize for the frustration caused by the incorrect directions from our phone agent. We are glad the technician on site was able to guide you successfully and deliver prompt, excellent service. We appreciate your feedback and look forward to serving you again.
Professional and efficient organisation
The experience from my initial contact over the phone to the finished job was faultless.
The fitter was professional,obviously very experienced and efficient in his work and very pleasant to boot!
19 septembre 2026
Réponse de National Windscreens - Hull
We're so pleased to hear that your experience was faultless from your initial phone call all the way to the finished job! It's wonderful that our fitter was professional, highly skilled, efficient, and pleasant throughout the service.
Réponse de National Windscreens - Hull
We're so pleased to hear that you found us quick, easy to book, and conveniently located, and that our staff were friendly. Thank you for your wonderful feedback!
Amazing from start to finish
23 septembre 2026
Réponse de National Windscreens - Hull
We are so pleased to hear that you had such an amazing experience from start to finish. We truly appreciate your positive feedback!
i felt it was really the basic level of…
i felt it was really the basic level of customer service. your windscreen is done. goodbye. i had a couple of questions and felt the person i was talking to was just not interested.
17 septembre 2026
Réponse de National Windscreens - Hull
Thank you for your feedback. We are sorry to hear that you felt our customer service was not up to standard and that your questions were not addressed. We are reviewing our processes to ensure a more helpful and engaging experience for our customers.
Get me informed and the guy who fitted…
Get me informed and the guy who fitted the glass very friendly. Would highly recommend.
14 septembre 2026
Réponse de National Windscreens - Hull
We're so pleased to hear that you were kept well-informed and that our technician was very friendly. Thank you for your wonderful recommendation!
The technician came to fit my new…
The technician came to fit my new windscreen on site where I work he was very friendly and on time. He rang me before he got there and told me he would be there and when he got there, he was very helpful friendly and knowledgeable about the car and how to fit the windscreen. I would highly recommend this technician and the company from Hull very professional.
11 septembre 2026
Réponse de National Windscreens - Hull
We're so pleased to hear about your excellent experience with our technician! It's wonderful that they were friendly, on time, and knowledgeable, making the windscreen fitting process smooth and professional.
Great service and friendly team
The team came in early to squeeze my car in and get it done for me. Did a great job and even put a nee sticky back on my dash cam holder
9 septembre 2026
Réponse de National Windscreens - Hull
We're so pleased to hear that our team was able to fit your car in early and get the job done for you! It's wonderful that we did a great job and even helped with your dash cam holder.
Great job and very professional
25 août 2026
Réponse de National Windscreens - Hull
We appreciate your positive feedback and are glad to hear about your professional experience with us. We value your kind words.
Réponse de National Windscreens - Hull
We're so pleased to hear that you received excellent service from start to finish and would highly recommend us. Thank you for your positive feedback!
Did an amazing job and very quickly too!
21 août 2026
Réponse de National Windscreens - Hull
We are so pleased to hear that we did an amazing job and completed the work so quickly. We truly appreciate your positive feedback!
Was simple and got to the point which…
Was simple and got to the point which was appreciated, easy to find and good service.
15 août 2026
Réponse de National Windscreens - Hull
We're so pleased you found our service straightforward and easy to find, and that you received good service. Thank you for your wonderful feedback!
Fast job done my windscreen was changed…
Fast job done my windscreen was changed highly recommend
19 août 2026
Réponse de National Windscreens - Hull
We're so pleased to hear that your windscreen was changed quickly. Thank you for your wonderful feedback and recommendation!
Réponse de National Windscreens - Hull
We're so pleased to hear that your experience was both quick and efficient. Thank you for sharing your positive feedback with us.
Insurance claim, cracked windscreen
New windscreen fitted, under car insurance policy, and calibrated in the timescale given to me before appointment. One small issue once car collected, took it straight back and all sorted. Adam dealt with all aspects of the claim professionally
8 août 2026
Réponse de National Windscreens - Hull
We're happy to hear that your windscreen fitting and calibration were completed within the expected timeframe. It's great that the small issue was quickly resolved, and that our team member handled everything professionally. Thank you for your feedback!
replaced quickly and efficiently by…
replaced quickly and efficiently by experienced fitter thanks
13 août 2026
Réponse de National Windscreens - Hull
We're so pleased to hear that the replacement was handled quickly and efficiently by our experienced fitter. Thank you for your wonderful feedback!
Friendly and good service
The technician was friendly and ok knowledgeable. I purchased some widescreen wipers at the same time and they were incorrect for my car which he explained and I got refund with in few days. It took less than 40 mins and the crack is barely noticeable. Highly recommend
5 août 2026
Réponse de National Windscreens - Hull
We're delighted to hear about your positive experience! It's great that our technician was friendly and knowledgeable, and that the wiper refund was processed quickly. We're especially pleased that the crack repair was completed efficiently and is barely noticeable.
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