Excellent from the first phone call through to my windscreen being sorted. Clear, polite, precise, calming, knowledgeable, proactive, . Faultless. The delightfully polite man that came to repair the... Voir plus
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Établissement
Changer d'établissementUnit 1 Meridian South, Leicester, LE19 1WX Leicester, Leicestershire, GB
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Lisez les avis des autres
1st visit by Tyler - unfortunately incorrect window had been ordered- Tyler cleared all the glass, sealed and made 2nd appointment for refit- worked really hard in the heat! 2nd visit by Callum -... Voir plus
L'entreprise a répondu
Kept me informed regularly re progress of the process- journey, hold ups and so on. 2 very pleasant and courteous young men replaced the windscreen and advised re future care of window. Cleaned b... Voir plus
L'entreprise a répondu
Well timing to start with I chose morning and 14:05 was not morning I finish work at 14:20 so had to sit around my work place untill complete not very happy. If the ope... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Leicester
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 1 Meridian South, Leicester, LE19 1WX, Leicester, Leicestershire, Royaume-Uni
- 0116-340-0393
4,4
Excellent
852 avis
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Passenger window- Loughborough
1st visit by Tyler - unfortunately incorrect window had been ordered- Tyler cleared all the glass, sealed and made 2nd appointment for refit- worked really hard in the heat!
2nd visit by Callum - had a lot if issue trying to fit glass - worked really hard ensure the glass went in - very hot day 2.5 hours attempting to get glass in!
Both were courteous, very polite
4 juillet 2026
Réponse de National Windscreens - Leicester
We appreciate you sharing your experience. We apologize for the initial incorrect window order and the challenges faced during the refit. We're glad our technicians were courteous and worked hard to resolve the issue for you.
Prompt and courteous service.
3 juillet 2026
Réponse de National Windscreens - Leicester
We are so pleased to hear that you experienced prompt and courteous service. We truly appreciate your kind words and positive feedback.
Very helpful and accommodating
Very helpful and accommodating. I accidentally booked the wrong date for the windscreen replacement and they did their best to accommodate me and got me booked in the next day.
2 juillet 2026
Réponse de National Windscreens - Leicester
We're so pleased to hear that our team was helpful and accommodating, especially with your booking adjustment. We're glad we could get you scheduled for the very next day!
Good service
Good service, staff honest saying how long ut would take, clean waiting room
30 juin 2026
Réponse de National Windscreens - Leicester
We are so glad to hear that our service and staff's honesty regarding wait times made your experience positive. We appreciate your kind words about our clean waiting room.
Time conserving observation.
Not a complaint but I was booked in for 12.30. I was quoted a 3-4 hour wait. As it was a pleasant day I decided to wait around your facility. I noticed the car was not started on for at least an hour after my arrival. Perhaps a tighter estimate of time taken for the job would be less of my time wasted.
30 juin 2026
Réponse de National Windscreens - Leicester
We appreciate your feedback and regret that you experienced a delay. We understand your frustration regarding the wait time and the late start to the service. We will review our scheduling to provide more accurate estimates and improve our efficiency.
Réponse de National Windscreens - Leicester
We're so pleased you received great service and found our staff to be professional and helpful. Thank you for your kind feedback!
It’s fast and efficient
It’s fast and efficient. The whole process is well designed, smooth and professional.
29 juin 2026
Réponse de National Windscreens - Leicester
We are so happy to hear that you found our process to be fast, efficient, and well-designed. Your positive feedback is greatly appreciated!
Réponse de National Windscreens - Leicester
We're so pleased to hear that you experienced great, fast, and quality work from us. Thank you for your kind words!
Réponse de National Windscreens - Leicester
We're so pleased you found our service friendly and efficient. Thank you for taking the time to share your excellent experience with us!
I booked a morning appointment
I booked a morning appointment. Two days before the appointment it was changed to an afternoon appointment. The next available morning appointment was not for another 10 days. I then received an email thanking me for booking an afternoon appointment.
9 juin 2026
Réponse de National Windscreens - Leicester
We appreciate you sharing your experience. We are sorry for the inconvenience caused by the appointment change and the subsequent email. We are reviewing our scheduling process.
Booking and arranging a date was very…
Booking and arranging a date was very easy. The car screen was done on time and I was kept up to date with the progress.
20 juin 2026
Réponse de National Windscreens - Leicester
We're so pleased the booking was easy and we kept you updated on your car screen repair. Thank you!
The staff were all very friendly and…
The staff were all very friendly and helpful. They looked at my car at the specified time and it took them exactly the time to do the replacement as the told me.
20 juin 2026
Réponse de National Windscreens - Leicester
We're glad to hear our staff were friendly and helpful, and that the service was prompt and efficient. Thank you for your feedback!
Not only are they open on Saturdays
Not only are they open on Saturdays, but they also beat their promised timeline.
20 juin 2026
Réponse de National Windscreens - Leicester
We're so glad we could exceed your expectations with our Saturday hours and timely service. Thank you for your kind words!
Réponse de National Windscreens - Leicester
We're pleased you were happy with our fast, clean work. Thank you!
Joy done comfortably on time and very…
Joy done comfortably on time and very courteous . Car left tidy
18 juin 2026
Réponse de National Windscreens - Leicester
We're so pleased our service was comfortable, timely, and courteous. Thank you!
Excellent friendly service from the…
Excellent friendly service from the Leicester Branch.
Window fitted with professionalism and skill. Time as explained and respect for the vehicle.
Recommend over other Windscreen companies I have had the misfortune to use .
18 juin 2026
Réponse de National Windscreens - Leicester
We appreciate your positive feedback. We're delighted to hear about your excellent experience with our Leicester branch and that you found our service professional and skillful. Thank you for recommending us.
Réponse de National Windscreens - Leicester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Great service with a friendly and…
Great service with a friendly and informative approach to explaining what would be done.
12 juin 2026
Réponse de National Windscreens - Leicester
We're so pleased you received great service and found our approach friendly and informative. Thank you!
Réponse de National Windscreens - Leicester
We appreciate your kind words.
Good service but a rubbish AI booking system.
Bad weather on booked day. I received a call asking if I could go to the depot to which is i agreed even though it was a 40 minute drive. I was greeted courteously and my vehicle went straight in to the workshop. I was even given a cup of coffee whilst I waited. Screen was replaced within 90 minutes and my vehicle was returned in good condition. I would add that the AI booking system is rubbish. I had to supply loads of information which it struggled to take and it then put me into a loop listening to musak. After 20 minutes I rang Customer Services who told me that the system had not even made my booking. Customer Services then took my booking over the ‘phone in 3 minutes - so much for AI technology!
17 juin 2026
Réponse de National Windscreens - Leicester
We appreciate you taking the time to share your experience. We are glad to hear our team at the depot provided excellent service and replaced your screen efficiently. We acknowledge your frustration with the AI booking system and are actively working to improve its functionality. Your feedback is invaluable in helping us refine our processes.
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