I was unfortunately not home when the technician called. I thought I might have been send an ETA as a previous email had mentioned. The gentleman who came to fix my windscreen was really nice about it... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 1, Sandon Ind. Est., L5 9YN Liverpool, Merseyside, GB
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, Very helpful I was able to drop my carkeys off the day before and leave my car outside very early in the morning as I had to go to work I was notified straight away once the work was done to an extr... Voir plus
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Great experience. Booked the appointment to suit me through customer services. Kept me fully up to date with arrival time and also provided tracking of their vehicle. Professional courteous and friend... Voir plus
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Apart from how long to get there ( 1hr each way) because of the usual heavy traffic at that time, job was done well within the allotted time, 2 1/2 when quoted 4. Job looks good and up to now no leaks... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Liverpool
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 1, Sandon Ind. Est., L5 9YN, Liverpool, Merseyside, Royaume-Uni
- 0151-321-0522
4,7
Excellent
1 k avis
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Great service e from start to finish
Great service e from start to finish. Highly recommended.
29 juin 2026
Réponse de National Windscreens - Liverpool
We're so pleased to hear you received great service from start to finish. Thank you for your high recommendation!
Réponse de National Windscreens - Liverpool
We appreciate your kind words! We're so glad to hear that we did a perfect job for you.
Fitters did a clean good job.
Fitters did a clean good job.
And where very helpful with there advice while fitting the screen and after.
23 juin 2026
Réponse de National Windscreens - Liverpool
We're so pleased our fitters did a clean, good job and were helpful with their advice. Thank you for your kind feedback!
Delayed replacement
Hi,
Firstly, can I say that Gary the engineer was extremely helpful. The only issue is that on the original day the work was booked in, there was an issue with the replacement glass. Therefore I had to drive for a week with the original glass reinstalled, that had further damage. Again, Gary was extremely apologetic, informative and a really good guy. I understand it was a genuine error.
Would there be a possibility of a percentage refund due to the inconvenience?
19 juin 2026
Réponse de National Windscreens - Liverpool
We appreciate your feedback and are glad to hear our engineer provided excellent service despite the issue. We regret the inconvenience caused by the delay and the need to reinstall the damaged glass.
Réponse de National Windscreens - Liverpool
We're pleased you had a good experience. Thank you for your kind words.
Réponse de National Windscreens - Liverpool
We're so pleased you had an excellent and professional experience. Thank you for your feedback!
Réponse de National Windscreens - Liverpool
We're glad we were fast and friendly. Thank you for your recommendation!
Excellent customer service
11 juin 2026
Réponse de National Windscreens - Liverpool
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Liverpool
We're so pleased you received very good and professional service. Thank you for your feedback!
Unfortunately new screen scratched
Unfortunately, there has been a scratch left on the new windscreen, right in front of the driver. When I signed the approval paperwork, I hadn’t seen this and was not told anything at the depot. I am assuming it is too late to do anything. Very disappointed!
15 juin 2026
Réponse de National Windscreens - Liverpool
We regret the scratch on your new windscreen and your disappointment. We are looking into this matter.
Excellent overall
Excellent communication, very friendly staff and superb workmanship. Extremely efficient.
11 juin 2026
Réponse de National Windscreens - Liverpool
We're so pleased you experienced excellent communication, friendly staff, and superb workmanship. Thank you!
Great service once appointment was corrected
Originally booked in to complete the work at my home address only to receive a call a week later to say it was an error and I had to go to them but they didn’t have any appointments for over a week. They did a great job and in quick time however once I did attend the appointment
10 juin 2026
Réponse de National Windscreens - Liverpool
We appreciate you sharing your experience. We sincerely apologize for the initial scheduling mix-up and the inconvenience this caused. We are glad the work was completed to your satisfaction and in a timely manner once you attended the appointment. We are reviewing our booking process to prevent similar issues.
Quick and hassle free
10 juin 2026
Réponse de National Windscreens - Liverpool
We appreciate your feedback. We are so glad it was quick and hassle-free for you.
Told not to worry
Windscreen was fitted but not central to the car bigger gap on one side i was told not to worry about it. Instrument cluster was wiped caused massive scratches denied when questioned. Marks on my dash bits from the job all over would not recommend.
9 juin 2026
Réponse de National Windscreens - Liverpool
We are very sorry to hear about the issues with your windscreen fitting and the damage to your instrument cluster and dashboard. We will review this internally to ensure our service meets expectations.
Réponse de National Windscreens - Liverpool
We are so pleased your job was completed on time by our friendly staff. Thank you for your feedback!
Réponse de National Windscreens - Liverpool
We appreciate your kind words about our service. We are glad you were satisfied.
Réponse de National Windscreens - Liverpool
We're so pleased you found our team helpful and friendly. We appreciate your kind words!
Réponse de National Windscreens - Liverpool
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number, they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Réponse de National Windscreens - Liverpool
We appreciate your kind words.
Really happy with the service
Really happy with the service. The technician arrived when expected, was friendly and professional, and got the windscreen replaced quickly with no fuss. Everything was left clean and tidy afterwards, and the whole process was straightforward from start to finish. Would happily use them again.
21 mai 2026
Réponse de National Windscreens - Liverpool
We appreciate your positive feedback. We're happy to hear that the technician arrived as expected, was friendly and professional, and replaced your windscreen quickly. We're glad the process was straightforward.
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