Unable to carry out replacement at our house as weather too bad and no covered area. Received a call later to take the car to your National Windscreen premises at Bay Road, Derry, for a certain time,... Voir plus
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Établissement
Changer d'établissementUnit 4 & 5, Bay Road Ind. Est., BT48 7SE Londonderry, Northern Ireland, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Great quick service. Insurance procedure had me book into their HQ about an hour's drive away, within 30 mins of booking I was called to be offered a mobile repair service which was much handier. Ver... Voir plus
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Quick and easy. Online insurance form followed up by a call from National windscreens to arrange a suitable time. A follow up call on the morning of the appointment. Car was repaired in 90 minutes a... Voir plus
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Very impressed by the service I received. Staff were very pleasant and helpful. The windscreen was replaced within an hour and tested to make sure everything was fitted and working properly. Thankyo... Voir plus
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À propos de l'entreprise
À propos de National Windscreens - Londonderry
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 4 & 5, Bay Road Ind. Est., BT48 7SE, Londonderry, Northern Ireland, Royaume-Uni
- 028-7100-1052
4,8
Excellent
121 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Painless
Painless, quick and easy. Very pleasant girl in the phone, and a very competent fitter. In and out in no time at all, and now I can see where I'm to very handy when driving!!
8 mai 2025
Réponse de National Windscreens - Londonderry
We're thrilled to hear about your positive experience! It sounds like you had a seamless and efficient service. We appreciate you highlighting the professionalism and helpfulness of our team members. We strive to provide exceptional service and are delighted that you found it to be so.
Great quick service
Great quick service. Insurance procedure had me book into their HQ about an hour's drive away, within 30 mins of booking I was called to be offered a mobile repair service which was much handier.
Very happy
10 avril 2025
Réponse de National Windscreens - Londonderry
We're thrilled to hear about your positive experience! It sounds like our team went above and beyond to provide you with a convenient and efficient solution. We appreciate your kind words and are glad you were happy with the service you received.
Réponse de National Windscreens - Londonderry
Thank you for your kind words! We're thrilled to hear you were satisfied with our service. We appreciate your positive feedback and will continue to strive for excellence.
Matthew who replaced my window screen…
Matthew who replaced my window screen was lovely. So friendly and helpful. Thank you.
22 mars 2025
Réponse de National Windscreens - Londonderry
We're so glad to hear that you had a positive experience with Matthew. We appreciate your kind words about his friendliness and helpfulness. We strive to provide excellent customer service, and we're happy to hear that Matthew was able to meet your needs.
Very straight forward
Very straight forward, could do all online. Didn’t have to ring anyone. All was done and completed in 4 hours
1 mars 2025
Réponse de National Windscreens - Londonderry
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to make our services as convenient and efficient as possible, and we're glad that you found our online process straightforward and easy to use.
Great Team of Professionals.
Great Team. Very Friendly & Professional. Turned the job around quickly and left the car neat and tidy. 10/10
24 février 2025
Réponse de National Windscreens - Londonderry
We appreciate your kind words and are thrilled to hear about your positive experience. It's wonderful to know that our team was able to provide you with friendly, professional service and a quick turnaround. We strive to ensure customer satisfaction and are glad to hear that we met your expectations.
Fantastic service from the Derry guys
Fantastic service from the Derry guys. Very friendly, professional and efficient.
14 février 2025
Réponse de National Windscreens - Londonderry
Thank you for your kind words and positive review. We are delighted to hear that you were pleased with the service you received. We strive to provide excellent customer experiences, and your feedback reinforces our commitment to that goal.
Réponse de National Windscreens - Londonderry
We're thrilled to hear you had such a positive experience! Your kind words about our service mean a lot to us. We strive to provide the best possible service to all our customers, and your feedback confirms we're on the right track. Thank you for taking the time to share your thoughts.
Quick and good communication
Quick and good communication. The guy told me when it would be ready. Only reason I didn’t give a 5 was because I had to remove broken glass after the window was fixed.
30 janvier 2025
Réponse de National Windscreens - Londonderry
We appreciate your kind words about our communication and service. We strive to keep our customers informed throughout the process. We understand your frustration with the broken glass and will take your feedback into consideration as we continue to improve our services.
Réponse de National Windscreens - Londonderry
Thank you for your wonderful feedback! We're thrilled to hear you found our location convenient and that you were pleased with the high quality of the work. Your positive comments mean a great deal to us, and we appreciate you taking the time to share your experience. We strive to provide excellent service and are delighted to know we met your expectations. We value your business and hope to see you again in the future should you require our services. Thank you again for choosing us.
Nothing a bother to these men job done…
Nothing a bother to these men job done no fuss
Thanks for service 100%
13 décembre 2024
Réponse de National Windscreens - Londonderry
Thank you for your kind words! We are so glad to hear that you were satisfied with the service and found our team to be helpful and efficient. Your feedback is greatly appreciated.
Réponse de National Windscreens - Londonderry
Thank you for taking the time to share your positive experience. We're glad to hear you found our service hassle-free and quick.
Very good experience
Easy to book a slot. The job was completed quickly. Waiting room comfortable.
11 septembre 2024
Réponse de National Windscreens - Londonderry
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Réponse de National Windscreens - Londonderry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great customer service
Great customer service, my car was booked in and the team were very helpful..
25 juillet 2024
Réponse de National Windscreens - Londonderry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
A prompt service and job completed to…
A prompt service and job completed to my satisfaction.
23 juillet 2024
Réponse de National Windscreens - Londonderry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Londonderry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Londonderry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Londonderry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very efficent
Very efficent, friendly service. Very straightforward from first phone call to installation of new window.
20 juin 2024
Réponse de National Windscreens - Londonderry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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