Good communication. Windscreen replaced and they checked that all the safety features on my car worked with the new windscreen.
L'entreprise a répondu
Établissement
Changer d'établissement94 Tanners Drive, Blakelands, MK14 5BP Milton Keynes, Buckinghamshire, GB
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Lisez les avis des autres
Had a bit of a hiccup on the first day as the fitter didn’t turn up and didn’t phone or text to say he wouldn’t be coming however he did arrive two days later and I was first job on his list.The fitte... Voir plus
L'entreprise a répondu
Fast service, great communication, friendly staff. Had to replace windscreen and had to use National Windscreens. Easy to book a date and time. Plenty of choices and they’ll replace at any location -... Voir plus
L'entreprise a répondu
Windscreen replacement Impressively quick, helpful and efficient. Staff at the garage in Milton Keynes repaired the windscreen in a very short spell of time and kept me well informed throughout. Mo... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Milton Keynes
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
94 Tanners Drive, Blakelands, MK14 5BP, Milton Keynes, Buckinghamshire, Royaume-Uni
- 01908-465-143
4,3
Excellent
638 avis
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Réponse de National Windscreens - Milton Keynes
We are so happy to hear that you found our service to be professional! Thank you for your wonderful five-star rating.
Excellent all round
29 juillet 2026
Réponse de National Windscreens - Milton Keynes
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Booking confirmed and car was ready on…
Booking confirmed and car was ready on time. Windscreen same as original and roof screen/mirror as well. Very pleased with the service and worth the wait.(2 week)
30 juillet 2026
Réponse de National Windscreens - Milton Keynes
We're so pleased to hear your booking was confirmed and your car was ready on time. It's wonderful that you're very pleased with the service!
Réponse de National Windscreens - Milton Keynes
We're so pleased to hear that you experienced friendly and professional service. We truly appreciate your kind words and positive feedback.
Quick and efficient
13 juillet 2026
Réponse de National Windscreens - Milton Keynes
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Seamless process
The process was seamless, staff were friendly and the service was quick.
10 juillet 2026
Réponse de National Windscreens - Milton Keynes
We're so pleased you found the process seamless, our staff friendly, and the service quick. Thank you for your wonderful feedback!
Réponse de National Windscreens - Milton Keynes
We're so pleased to hear that everything was completed on time and that you experienced no issues at all. Thank you for your wonderful feedback!
They scratched the surround and…
They scratched the surround and the black trim round the new windscreen is crinkled. They left glass in the wipers and black goo on the inside. I showed the man the scratches and he took a picture. Regarding the crinkly trims, he said its because its not a genuine part.
14 juillet 2026
Réponse de National Windscreens - Milton Keynes
We regret to hear about the scratches, the crinkled trim, and the debris left in your vehicle. We appreciate you bringing these issues to our attention and will review this to improve our service.
Just want to give me £25 for a day of…
Just want to give me £25 for a day of lost work when THEY cancelled . Shamefull .
Then wanted my bank details again for another depatment for the £25 . Dreadfull all round quality of work . Did not supply wipers i paid for , left hands free unit hanging , left the screen full of dirty handprints inside and out .
10 juillet 2026
Réponse de National Windscreens - Milton Keynes
We are very sorry to hear about the issues you experienced, including the cancelled appointment, the inconvenience of providing bank details multiple times, and the quality of the work. We understand your frustration regarding the wipers, the hands-free unit, and the dirty handprints. We take your feedback seriously and will investigate these matters to improve our service.
Great Service
Great service by the National Windscreen engineer, who came to my house and fixed a stonechip.
3 juillet 2026
Réponse de National Windscreens - Milton Keynes
We're so pleased to hear that our engineer provided great service and successfully fixed the stone chip at your home. Thank you for your kind words!
Very very poor service
Very very poor service. My car receiver was not connected back after replacing my panoramic roof and for them to take responsibility they started asking for unnecessary things which I have presented but I’m still waiting for their response. When you make a mistake take responsibility for it and apologise instead of looking or asking silly questions.
26 juin 2026
Réponse de National Windscreens - Milton Keynes
We sincerely apologize for the poor service you experienced and the issue with your car receiver. We regret that you feel we have not taken responsibility and are still awaiting a response. We are reviewing our process to ensure we address customer concerns more effectively.
Réponse de National Windscreens - Milton Keynes
We're so pleased to hear that we were on time and that you found our staff to be very pleasant and friendly. Thank you for your kind feedback!
Réponse de National Windscreens - Milton Keynes
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
No problem with booking or payment
No problem with booking or payment. Windscreen replacement was on time and as expected with no problems . Staff were good
30 juin 2026
Réponse de National Windscreens - Milton Keynes
We're so pleased you had no problems with your booking or payment. We appreciate your kind words about the timely replacement and our staff!
Excellent service
Excellent service. Replacing my windshield was no problem for them at all. Everything works perfectly after the replacement. I highly recommend them.
23 juin 2026
Réponse de National Windscreens - Milton Keynes
We're so pleased to hear that replacing your windshield was no problem and that everything is working perfectly after the replacement. Thank you for your high recommendation!
Had a bit of a hiccup on the first day…
Had a bit of a hiccup on the first day as the fitter didn’t turn up and didn’t phone or text to say he wouldn’t be coming however he did arrive two days later and I was first job on his list.The fitter was a very pleasant and polite young man.He was very efficient and completed the job to a very high standard.Despite not having turned up for the original booking I would have no hesitation in recommending and using National windscreens again.
25 juin 2026
Réponse de National Windscreens - Milton Keynes
We appreciate you taking the time to share your experience. We sincerely apologize for the initial scheduling issue and the lack of communication. We're happy to hear that despite this, our technician was pleasant, efficient, and completed the job to a very high standard. Thank you for your recommendation!
Staff were very helpful and did a great…
Staff were very helpful and did a great job but there depot is miles from anywhere and there waiting area for a 4hr wait was shocking just 3 chairs no coffee machine nothing very poor
23 juin 2026
Réponse de National Windscreens - Milton Keynes
Hi,
Thank you for taking the time to review your recent experience.
We’re sorry to hear you’re unhappy and that our service did not meet your expectations.
If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk please include your VRN as the subject of the email
Kind regards,
National Windscreens
MK branch did really well
MK branch did really well. Replacement was done within 3 hours after arrival with ADAC calibration and after two weeks all good
Thank you
18 juin 2026
Réponse de National Windscreens - Milton Keynes
We're truly happy to hear about your positive experience with our MK branch and the quick replacement. Thank you for your kind words!
I paid for a replacement wipers to be…
I paid for a replacement wipers to be fitted (£33.90) but was told a part was missing from the box. The fitter then told me i would get a refund which i told him that was not what i wanted. I wanted the new wipers. He told me that he would write this up and that i would get the refund within 2-3 weeks.
17 juin 2026
Réponse de National Windscreens - Milton Keynes
We appreciate you sharing your experience. We are sorry the replacement wipers could not be fitted as planned. We are reviewing this to prevent similar issues.
The technician was a polite and…
The technician was a polite and professional person. He replaced my front passenger side window in really quick time, he hoovered everything up for me, and the window itself it spot on. It was easy to book my appointment and they were able to fit me in quickly too.
19 juin 2026
Réponse de National Windscreens - Milton Keynes
We appreciate your positive feedback. We're happy to hear our technician was polite and professional, quickly replacing your window and ensuring everything was clean. We're also glad booking was easy and convenient.
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