Phoned national windscreens on Monday at Newcastle about a windscreen I got fitted 10 months ago, the heated screen was not working properly, spoke to the manager, he got all the info on his screen wi... Voir plus
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Établissement
Changer d'établissementUnit 35/37 Invincible Drive, NE4 7HX Newcastle upon Tyne, England, GB
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Lisez les avis des autres
The whole process was quick, efficient and completely hassle-free. The staff were friendly and professional, and everything was explained clearly. The replacement was carried out promptly and to a rea... Voir plus
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Quick and reliable service at my home address, which was excellent as that meant I didn't need to take time off work to travel to and from the garage for drop off and pick up.
L'entreprise a répondu
Lads did an excellent job,very happy with their work.Booking system a bit difficult to use
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À propos de l'entreprise
À propos de National Windscreens - Newcastle upon Tyne
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 35/37 Invincible Drive, NE4 7HX, Newcastle upon Tyne, England, Royaume-Uni
- 0191-462-0073
4,8
Excellent
1 k avis
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Réponse de National Windscreens - Newcastle upon Tyne
Thank you for your positive feedback!
Very professional but friendly…
Very professional but friendly technician who did a great job repairing our windscreen. Kept up to date with arrival timing plus had a phone call to say was on their way too.
21 août 2026
Réponse de National Windscreens - Newcastle upon Tyne
We're so pleased to hear that our technician was professional and friendly while repairing your windscreen! It's wonderful that you were kept updated on their arrival and received a call when they were on their way.
Great service
We were kept well informed about update of window..The men arrived on time and quickly got to work. The replacement was done to a high standard.
19 août 2026
Réponse de National Windscreens - Newcastle upon Tyne
We're so pleased to hear that you were kept well informed about the window update. It's wonderful that our team arrived on time, worked quickly, and completed the replacement to a high standard!
Réponse de National Windscreens - Newcastle upon Tyne
We're so pleased to hear that you experienced great communication and very efficient service. Thank you for your wonderful feedback!
Very different experience.
This was my second visit as I was unhappy with the previous windscreen fitted and the customer service.
What a very different experience this time!
I am happy enough with the windscreen, I understand that Aftermarket is not the same quality glass as OEM but the first one fitted was shocking. To be clear it was problems with the glass not the workmanship.
Customer service this time was exceptional. Spoke to Steve who couldn't have been nicer and apologised for my previous experience in his absence.
Again good workmanship, completed in a timely manner, car was immaculate when I collected it
19 août 2026
Réponse de National Windscreens - Newcastle upon Tyne
We're truly sorry to hear about your initial unsatisfactory experience with both the windscreen and customer service. We're delighted to know that your second visit was a much more positive one, and we appreciate you acknowledging the improved quality of the windscreen. It's wonderful to hear that the service you received this time was exceptional and that the workmanship was good.
The actual replacement was fabulous
The actual replacement was fabulous. He came at time he said he would and did a great job. Clear instructions of what to do and what not to do . Friendly fella.
Downside was having it booked in for 0830 on the Monday for it to be moved back three times in that day without knowing why that was. Then replacement was cracked ( not their fault) and so could t be done that day anyway. Working full time makes that difficult.
15 août 2026
Réponse de National Windscreens - Newcastle upon Tyne
We're glad to hear that the replacement was fabulous and that our technician provided clear instructions and was friendly. We sincerely apologize for the multiple reschedules and the inconvenience this caused, especially with your work schedule. We appreciate your understanding regarding the cracked replacement.
Réponse de National Windscreens - Newcastle upon Tyne
We are so pleased to hear that you found our team to be very professional and friendly. We truly appreciate your kind words.
Réponse de National Windscreens - Newcastle upon Tyne
Thank you for your positive feedback!
Really friendly
Really friendly, polite, neat tidy job done, clean environment 10/10 👌👍👏👏👏
12 août 2026
Réponse de National Windscreens - Newcastle upon Tyne
We're so pleased you found our service friendly and polite, and that our team did a neat and tidy job, leaving a clean environment. Thank you for your wonderful feedback!
Professional efficiency
I received polite and efficient customer service from start to finish. The telephone booking agent gave clear information and indicated my booking options. I was greeted in a polite and appropriate manner at the Newcastle unit where I was given detailed information of the timing required for the process. This was adhered to and the immediate aftercare explained before one very satisfied customer drove away. Thank you all.
7 août 2026
Réponse de National Windscreens - Newcastle upon Tyne
We're delighted to hear you received such polite and efficient customer service from start to finish! It's wonderful that our telephone booking agent provided clear information and that you were greeted appropriately at the Newcastle unit. We're also happy that the timing was adhered to and aftercare explained.
quick and easy to deal with
quick and easy to deal with. Constant updates. They did change the times about five times the two days before my appointment which caused me to change my plans. But the process was easy. Staff were niceand polite
29 juillet 2026
Réponse de National Windscreens - Newcastle upon Tyne
We're glad to hear that you found the process quick and easy, and that our staff were polite. We sincerely apologize for the multiple changes to your appointment time and any inconvenience this may have caused to your plans. Your feedback is valuable, and we appreciate you bringing this to our attention.
Réponse de National Windscreens - Newcastle upon Tyne
We're so pleased to hear that your repair was completed very quickly and that the process with your insurance and our company was smooth. Thank you for your wonderful feedback!
Great service and staff
They were great I rang up with a query and they answered straight away the man on the desk and looked like he ran it was polite to everyone that came in. Great communication, was done in a few hours and there is a lovely cafe walking distance on the river front to wait.
27 juillet 2026
Réponse de National Windscreens - Newcastle upon Tyne
We appreciate your positive feedback. We're glad to hear that your query was answered quickly and that our team member was polite. It's great that the work was completed efficiently and that you enjoyed the nearby cafe.
Super efficient booking service and…
Super efficient booking service and fantastic technician .
22 juillet 2026
Réponse de National Windscreens - Newcastle upon Tyne
We're so pleased to hear that you experienced such an efficient booking service and had a fantastic technician. Thank you for your wonderful feedback!
Very easy and efficient to use
Very easy to book the appointment and the work was completed more quickly than estimated, no fuss and incredibly smooth. Only feedback would be an excess of communication prior to the appointment with 10+ texts/emails all confirming/reminding the same thing. Would recommend though.
24 juillet 2026
Réponse de National Windscreens - Newcastle upon Tyne
We're delighted to hear that booking your appointment was easy and the work was completed quickly and smoothly. We appreciate your feedback regarding the number of communications prior to your appointment and will certainly take this into consideration for future improvements.
Brilliant service
Brilliant service managed to squeeze the job in as soon as they could and helpful and friendly.
23 juillet 2026
Réponse de National Windscreens - Newcastle upon Tyne
We're so pleased to hear that we were able to fit you in quickly and that our team was helpful and friendly. Thank you for your kind feedback!
Prompt and polite service.
Prompt and polite service.
Neat and tidy.
Very customer centred.
22 juillet 2026
Réponse de National Windscreens - Newcastle upon Tyne
We're so pleased you found our service prompt, polite, neat, and tidy. We're especially glad to hear it was customer-centered. Thank you for your wonderful feedback!
After booking appointment, experience was quick straightforward with no hassle
Quick and straight fprward
22 juillet 2026
Réponse de National Windscreens - Newcastle upon Tyne
We are so pleased to hear that you found our service to be quick and straightforward. We truly appreciate your positive feedback!
Quick and efficient
They were quick and efficient. Delivered in under two hours. Windscreen completely fixed.
14 juillet 2026
Réponse de National Windscreens - Newcastle upon Tyne
We're so pleased to hear that your windscreen was completely fixed quickly and efficiently, and delivered in under two hours. Thank you for your positive feedback!
staff helpfull ,work finished when they…
staff helpfull ,work finished when they said it would be
18 juillet 2026
Réponse de National Windscreens - Newcastle upon Tyne
We're so glad our team was helpful and completed the work on time. Thank you for your kind words!
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