Fantastic service, friendly staff and car was ready quicker than expected and a brilliant job too.
L'entreprise a répondu
Établissement
Changer d'établissementUnit MC25, Maes Y Clawdd, SY10 8NN Oswestry, Shropshire, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Can never get through to the branch my appointment was booked with , No one ever answers the phone after ringing for more than 15 times, and just get transferred to a call centre who then have to... Voir plus
L'entreprise a répondu
Overall very good service. The only problem I encountered was when booking the car in online. However I described the damage and where it said good news your windscreen is repairable and it wasn’t. I... Voir plus
L'entreprise a répondu
Brilliant! I dropped in unannounced and asked whether it was safe to drive my car with a long crack in the windscreen which had appeared overnight - told unequivocally 'yes' which meant that I could s... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Oswestry
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit MC25, Maes Y Clawdd, SY10 8NN, Oswestry, Shropshire, Royaume-Uni
- 01691-450-028
4,9
Excellent
349 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Professional and local
Team arrived after giving me a 30 minute call ahead. The work was carried out professionally at my home as described. I was very impressed. Thank you.
14 janvier 2026
Réponse de National Windscreens - Oswestry
We're happy to hear that our team's punctuality and professionalism impressed you! Thank you for acknowledging the quality of the work performed at your home.
Very helpful when I had to change…
Very helpful when I had to change appointment at short notice.
9 janvier 2026
Réponse de National Windscreens - Oswestry
We're very happy we could assist you with rescheduling your appointment on short notice. Thank you for your positive feedback; we appreciate it.
Very poor booking system
Done promptly. Confusion with booking time though. Told on phone that drop off time for car was 8:30-9:00 or 12:00-12:30. When we arrived, found the car was booked in at 10:00. Had we arrived at the later time, we would have missed our appointment.
8 janvier 2026
Réponse de National Windscreens - Oswestry
We appreciate your feedback and are glad the service was prompt. We apologize for the confusion regarding your booking time and any inconvenience this may have caused. We will review our communication process to ensure clarity.
Very friendly and a great heart when I…
Very friendly and a great heart when I arrived did a great job thank you very much team at Oswestry
Many thanks
20 décembre 2025
Réponse de National Windscreens - Oswestry
We're happy to hear that you had a positive experience with our team at Oswestry. We appreciate your kind words and are grateful for your feedback and recognition.
The staff were very friendly and…
The staff were very friendly and offered me a hot drink. The job was done and the car left clean and tidy.
11 décembre 2025
Réponse de National Windscreens - Oswestry
We appreciate your positive feedback. We're happy to hear that you found our staff friendly and that the job was completed to a high standard. Thank you!
Windscreen renewal
The gentleman who came to renew my windscreen explained what he had to do, he was very polite
and he did not take long to do the work.
4 décembre 2025
Réponse de National Windscreens - Oswestry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
unable to attend home visit due to…
unable to attend home visit due to circumstances but kept me informed and arranged visit to local office job dealt with efficiently and quickly . Communication excellent
25 novembre 2025
Réponse de National Windscreens - Oswestry
We appreciate you taking the time to share your feedback. We're happy to hear that we kept you informed regarding the home visit and that your visit to the local office was efficient. We are glad the communication was excellent.
Réponse de National Windscreens - Oswestry
We appreciate you sharing that our staff were superb! We are so happy you had a positive experience with our team.
Communicative & competent.
Company kept us informed throughout. Engineer was very knowledgeable & competent. As soon as he arrived, he 'got on with the job'. Paperwork & payment quickly sorted. We were impressed so 'Thank You'.
27 novembre 2025
Réponse de National Windscreens - Oswestry
We're happy to hear that you were kept informed and that the engineer was knowledgeable and efficient. We appreciate your positive feedback regarding the paperwork and payment process. Thank you!
Great customer service
Great customer service. Care taken with the repair. Polite and helpful staff.
25 novembre 2025
Réponse de National Windscreens - Oswestry
We are so happy to hear that you had a positive experience with our team and the service we provided. Thank you for your kind words!
Excellent service
I was well informed about when the technician was to arrive and he 'phoned shortly before he came. He was helpful and efficient in fitting the windscreen. Excellent service.
25 novembre 2025
Réponse de National Windscreens - Oswestry
We're happy to hear that you were well-informed about the technician's arrival and that the windscreen fitting was helpful and efficient. Thank you for your excellent feedback and for recognizing our service.
Great team there ,ready to go at7.30…
Great team there ,ready to go at7.30 am,,organised ans very efficient, done in underx2 hrs perfect 👌
21 novembre 2025
Réponse de National Windscreens - Oswestry
We're happy to hear that our team's early start and efficiency resulted in a perfect experience for you. Thank you for your positive feedback and recognition of our team's efforts!
Réponse de National Windscreens - Oswestry
We appreciate you sharing! We are so happy to hear you were pleased with our excellent service and the communication provided.
Great service
Great service! I took my car in early and they made sure I knew when my booking actually was, but it was done quickly.
Would recommend.
8 novembre 2025
Réponse de National Windscreens - Oswestry
We appreciate you recommending our services and leaving us this great review! We're so glad that we could complete your service quickly and keep you informed.
I was booked in and they were ready for…
I was booked in and they were ready for me and the repair did not take as long as they said. It was brilliant.
22 septembre 2025
Réponse de National Windscreens - Oswestry
We appreciate you taking the time to leave us a review. We're happy to hear that you were seen promptly and the repair was completed faster than expected!
Good experience and high efficiency
Got a phone call to bring car in as somebody off sick.
Staff friendly , showed me a seat and let me know when I was good to go.
30 octobre 2025
Réponse de National Windscreens - Oswestry
We appreciate you taking the time to share your experience. We're glad to hear that our staff was friendly and helpful during the unexpected visit. Thank you!
Réponse de National Windscreens - Oswestry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Oswestry
We're happy to hear that our services met your expectations with promptness and a friendly team. Thank you for your positive feedback!
Completed on time
25 octobre 2025
Réponse de National Windscreens - Oswestry
Thank you for your positive feedback!
Réponse de National Windscreens - Oswestry
We appreciate you sharing! We are so happy you were pleased with our brilliant, friendly service and excellent job. Thank you!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.