Excellent service from National Windscreens. The technician arrived on time and fitted the first windscreen quickly and cleanly, but the rear view mirror could not be fitted due to a bracket issue... Voir plus
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Établissement
Changer d'établissement1 Carr Road, Fengate, PE1 5YA Peterborough, Cambridgeshire, GB
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Lisez les avis des autres
Had a large crack in top passenger side of my windscreen, rang up and booked in for a replacement through my insurance. No issues nice and simple and job was completed.
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Friendly, knowledgeable and helpful staff. Only lost one star because of an issue with the new screen. They tried to resolve quickly, but conceded would need a replacement screen to resolve. Appoin... Voir plus
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Took my car there following vandalism to my windscreen, the managed the whole insurance stuff, despite National failing to contact my insurance company to seek authorisation, they accepted my car an... Voir plus
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À propos de l'entreprise
À propos de National Windscreens - Peterborough
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
1 Carr Road, Fengate, PE1 5YA, Peterborough, Cambridgeshire, Royaume-Uni
- 01733-785-027
4,5
Excellent
702 avis
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Excellent service
Excellent service, friendly chap. Job completed very quickly & efficiently. Top job, thank you
3 juin 2026
Réponse de National Windscreens - Peterborough
We're so pleased you received excellent service and found our team friendly. We appreciate your kind words!
Booking was easy very friendly helpful…
Booking was easy very friendly helpful staff would definitely recommend
4 juin 2026
Réponse de National Windscreens - Peterborough
We're so pleased booking was easy and our staff was friendly and helpful. We appreciate your recommendation!
Fast quick service
Fast quick service
Was very helpful took my car and brought it back home for me after it was finished thanks
2 juin 2026
Réponse de National Windscreens - Peterborough
We appreciate your positive feedback! We're so glad we could provide fast service and help with your car's return.
Polite staff
Polite staff. A quick service. Only issue was a reschedule due to staff illness, but was an easy process.
28 mai 2026
Réponse de National Windscreens - Peterborough
We're glad our staff was polite and the service was quick. We appreciate you sharing your experience.
Easy booking and friendly staff
2 juin 2026
Réponse de National Windscreens - Peterborough
We are so pleased you found our booking easy and staff friendly. We appreciate your positive feedback!
Réponse de National Windscreens - Peterborough
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Original booking cancelled !!!
My windscreen replacement was processed through insurance so I didn’t have a choice of supplier. The windscreen was border line illegal so i needed to get it replaced ASAP, and didn’t want to drive the vehicle until it was replaced. I made the booking online as you have to and after my first choice depots based on location ( Lincoln & Nottingham) availability was poor, I went further afield to Peterborough, The booking was confirmed and I put plans in place to get time off and get the vehicle there on the booked date. ….. Only to get a call 3 days later saying my booked slot was not available and I needed to rebook for a later time / date !!!!! The experience at the depot on the day, and the replacement was good, which is more than I can say about the booking process.
27 mai 2026
Réponse de National Windscreens - Peterborough
We appreciate you sharing your experience. It's clear the booking process caused significant inconvenience, especially given the urgency of your windscreen replacement. We are glad the depot experience and the replacement itself were good. We are reviewing our booking system to prevent similar issues.
The first window screen was broken
The first window screen was broken. The car got stolen an they wouldn't give money back not even a pennies. Avoid if possible
1 juin 2026
Réponse de National Windscreens - Peterborough
We are truly sorry to hear about these distressing issues. We appreciate you sharing your feedback with us.
Réponse de National Windscreens - Peterborough
We're so pleased you received great service and friendly staff. We appreciate you being kept informed!
The staff were very helpful and…
The staff were very helpful and professional. Did a very good job.it was easy to book on line
27 mai 2026
Réponse de National Windscreens - Peterborough
We're so pleased our staff were helpful and professional, and that booking online was easy. Thank you!
Great service all the way through even…
Great service all the way through even got my dogs a bowl of water👍
19 mai 2026
Réponse de National Windscreens - Peterborough
We are so glad you and your furry friends enjoyed our service. We appreciate your kind words!
Réponse de National Windscreens - Peterborough
We're so happy you were pleased with our service! Thank you for your kind words.
Réponse de National Windscreens - Peterborough
We're delighted you found our service quick, easy, and friendly. Thank you for your kind words!
Very nice people ,nice clean job done…
Very nice people ,nice clean job done in good time
11 mai 2026
Réponse de National Windscreens - Peterborough
We appreciate your kind words! We're so glad you had a positive experience.
on time and did a good job
8 mai 2026
Réponse de National Windscreens - Peterborough
We appreciate your kind words.
Arrived in good time
Arrived in good time, kept me in contact and was really easy to organise online.
Great service. 10/10
7 mai 2026
Réponse de National Windscreens - Peterborough
We appreciate your positive feedback! We're so happy to hear we arrived on time, kept you informed, and were easy to organize online.
Friendly polite and very clean and …
Friendly polite and very clean and thorough. Explained everything to me. I felt very confident and happy in his work. Excellent service 👏
Booking was very easy and straightforward.
10/10. Would highly recommend this company. 👌
9 mai 2026
Réponse de National Windscreens - Peterborough
We appreciate your wonderful feedback. We're happy to hear that our team was friendly, polite, and thorough, explaining everything clearly. We're glad you felt confident and happy with the excellent service and easy booking.
Do not recommend Peterborough branch.
My vehicle has been to your Peterborough branch for a windscreen replacement on Wednesday 6th May and back in on 7th May. The first windscreen was warped to the top 6-8 inches and not calibrated correctly. When I got in my car with no warning that there was an issue within branch, I was met with errors on the dashboard and multiple audible warnings. I went back in to be told “oh we knew a car had an issue but didn’t think it was yours” .
They ordered a replacement screen for fitting 7th, which should have been completed for lunchtime collection however on chasing was not ready.
This screen is also warped and not fit for purpose, it causes double vision on the lower half of the screen and on the HUD
I have serious concerns with the quality of workmanship your branch has demonstrated so far.
Awaiting resolution once and for all.
UPDATE 18/5/26
Visited branch, customer resolutions lady Vicki look at screen, said could see what I meant on HUD area being distorted(have dashcam audio ;) ). However when Steve the branch manager looks at car with her she states no I couldn’t see anything either(again on dashcam audio). Steve is not a pleasant man, when told I would take to alternative windscreen company and manufacture to assess he became very argumentative stating my rear window is also warped and should get manufacturer/dealer to sort that. I stated I don’t tend to drive backwards so the minimal time I do look through it does not impact the safety or usability.
Windscreen company third party assessment - definitely warped in lower area as noted.See too many of these issues with the glass manufacturer fitted.
Main dealer for vehicle - 2 areas of screen with defects within drivers and passengers line of vision.
Insurance now stepped in to replacement windscreen at a competitor due to ineptitude of Peterborough branch.
7 mai 2026
Réponse de National Windscreens - Peterborough
We appreciate you bringing this to our attention. We are sorry to hear about the issues with the windscreen replacements and the errors you experienced. We're concerned about the quality you received and are looking into this to ensure a proper resolution. Thank you.
The person that came to change my…
The person that came to change my screen was amazing and so helpful very polite and informative did a 5star job cant praise enough
7 mai 2026
Réponse de National Windscreens - Peterborough
We appreciate you taking the time to share your experience! We're so happy to learn that the technician was amazing, helpful, polite, and informative and did a 5-star job.
The repair was fast and looks great
The repair was fast and looks great! The lady that worked on my car was very efficient - kept me informed as to what she was doing. The result is almost invisible!
6 mai 2026
Réponse de National Windscreens - Peterborough
We're happy to hear that the repair was fast and looks great! We appreciate you mentioning how efficient the technician was in keeping you informed. We're glad you are pleased with the result!
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