National Windscreen were absolutely brilliant. The staff were super friendly, professional, and helpful throughout the entire process. They arrived right on time, completed the job quickly, and the qu... Voir plus
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Établissement
Changer d'établissementUnit 2, 20 George Place, Plymouth, PL1 3NY Plymouth, Devon, GB
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Lisez les avis des autres
Couldn’t ask for a better service. Had received emails saying when the service was going to be done. Had received a phone call saying they was on the way. The gentleman was really nice. Recommend this... Voir plus
L'entreprise a répondu
Workmanship fine - use their initiative and didn't replace the wiper blades even though booked and paid for, as they were too new and nothing was wrong with them. Please Note - I had to wait in the... Voir plus
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Kyle communicated well before appointment. Was really helpful. Directed me to a lovely local cafe to stay and work whilst windscreen was being fitted. I would definitely put my trust in this comp... Voir plus
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À propos de l'entreprise
À propos de National Windscreens - Plymouth
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 2, 20 George Place, Plymouth, PL1 3NY, Plymouth, Devon, Royaume-Uni
- 01752-477-091
4,6
Excellent
349 avis
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Great customer service
Steve who runs the Plymouth branch is great. No drama, nothing is to much trouble.
13 octobre 2026
Réponse de National Windscreens - Plymouth
We're so pleased to hear that the manager of our Plymouth branch provided such helpful, hassle-free service and was happy to go the extra mile for you. Thank you so much for taking the time to share your wonderful feedback with us!
Réponse de National Windscreens - Plymouth
We are so pleased to hear that you experienced a highly professional approach and that the job was completed successfully. Thank you so much for taking the time to share your wonderful feedback with us!
The screen was replaced efficiently and…
The screen was replaced efficiently and everything seems to work properly after the camera recalibration.
5 octobre 2026
Réponse de National Windscreens - Plymouth
We're so pleased to hear that your glass replacement was handled so efficiently. It's wonderful to know that the camera recalibration was completed successfully and that everything is working perfectly for you. Thank you for taking the time to share your great feedback with us!
Really helpful and a really good job
Really helpful and a really good job. Had to go into the depot after fitter was overbooked and couldn’t come to my home.
6 octobre 2026
Réponse de National Windscreens - Plymouth
We are glad you enjoyed your experience with our quality work. Thank you for your feedback, and we appreciate your travel to our depot.
Couldn’t ask for a better service
Couldn’t ask for a better service. Had received emails saying when the service was going to be done. Had received a phone call saying they was on the way. The gentleman was really nice. Recommend this group to anyone.
2 octobre 2026
Réponse de National Windscreens - Plymouth
We're so pleased to hear about your great experience! It's wonderful that you were kept well-informed with email updates and a courtesy call prior to arrival. We're especially glad our team member was so pleasant and that you would recommend our service to others.
Excellent Service
25 septembre 2026
Réponse de National Windscreens - Plymouth
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Réponse de National Windscreens - Plymouth
We are so pleased to hear that you experienced very good communication and that we did a good job. Thank you for your wonderful feedback!
Very friendly, top quality
Chap on reception dealt with my windscreen replacement promptly. Knew I had an emergency and was stuck 3 hours away from home. Saved me hundreds in hotel costs, legend!
4 septembre 2026
Réponse de National Windscreens - Plymouth
We're so glad we could assist you promptly with your windscreen replacement, especially given your emergency and distance from home. We appreciate your kind words!
National Windscreen were absolutely…
National Windscreen were absolutely brilliant. The staff were super friendly, professional, and helpful throughout the entire process. They arrived right on time, completed the job quickly, and the quality of the work is top-notch. It’s all good—no stress, no hassle, just excellent work. I would highly recommend them to anyone needing windscreen repairs or replacements!
26 août 2026
Réponse de National Windscreens - Plymouth
We're delighted to hear you had such a brilliant experience! It's wonderful that our staff were friendly, professional, and helpful, and that the job was completed quickly with top-notch quality. We're especially pleased that it was stress-free and hassle-free. Thank you for your high recommendation!
Awesome job
23 août 2026
Réponse de National Windscreens - Plymouth
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Overall great service
Overall great service, tracker is a good idea and a phone call with ETA spot on, and the repair was excellent
19 août 2026
Réponse de National Windscreens - Plymouth
We're so pleased to hear you experienced overall great service and that our tracker and phone call with an accurate ETA were helpful. It's wonderful to know the repair was excellent!
Very easy to book the appointment for…
Very easy to book the appointment for the work to be done. All was very well handled from start to finish.
13 août 2026
Réponse de National Windscreens - Plymouth
We're so pleased to hear that booking your appointment was easy and that everything was handled very well from beginning to end. Thank you for your wonderful feedback!
The technician who fitted my windscreen…
The technician who fitted my windscreen was absolutely amazing, and I cannot fault him at all. He was professional, helpful and did a great job.
Unfortunately, the same cannot be said for the on-site manager. I was initially given incorrect information about how long the repair would take and, despite them then running significantly behind schedule, nobody contacted me to let me know.
I was managing the wait with my family, including my autistic child, so timings and communication were particularly important. Had I simply been told they were running behind, I could have planned accordingly. When I returned at the time I had been given, I discovered that my car had not even been started. The manager’s response was simply that he was sorry and that he “didn’t know” the technician was running behind. When I asked why nobody had called to let me know, I received no real response.
When I eventually returned to collect my car, more than an hour after the original collection time, the manager had gone home and left the technician to deal with everything himself.
The technician deserves 5 stars for his work and the way he handled the situation. Unfortunately, the management and customer service were extremely disappointing. Better communication, accountability and a little more consideration for customers — particularly families and those with autistic children who may rely heavily on timings and routine — would have made a huge difference.
18 août 2026
Réponse de National Windscreens - Plymouth
Thank you for sharing your detailed feedback. We sincerely apologize for the communication breakdown and the significant inconvenience caused by the delay, especially given your family's specific needs. We are very sorry that the manager's response was unhelpful and that you were left without proper updates. We appreciate you highlighting the technician's excellent work and will use your comments to improve our customer service and communication protocols.
Your engineer demonstrated good…
Your engineer demonstrated good communication, and professionalism. The job took no time really and everything was clean and tidy afterwards.
Give the guy a bonus!
29 juillet 2026
Réponse de National Windscreens - Plymouth
We're so pleased to hear that our engineer demonstrated good communication and professionalism. It's wonderful that the job was completed quickly and everything was left clean and tidy afterwards!
Réponse de National Windscreens - Plymouth
We're so glad to hear that our service met your expectations and that we kept you well-informed. Thank you for your kind words!
Réponse de National Windscreens - Plymouth
We're so pleased you experienced very good service and that your car was returned in immaculate condition. Thank you for your wonderful feedback!
Easy Process
The booking process was easy, and the remedial has been done in due time and professional.
24 juillet 2026
Réponse de National Windscreens - Plymouth
We're so pleased to hear that our booking process was easy for you and that the work was completed professionally and on time. Thank you for your kind feedback!
Fast efficient service
Fast efficient service. Technician was friendly and very helpful.
17 juillet 2026
Réponse de National Windscreens - Plymouth
We're so pleased you experienced fast, efficient service and found our technician friendly and very helpful. Thank you for your wonderful feedback!
Quick and efficient
Friendly, helpful staff. Booking and paying was straightforward and easy. Windscreen replaced and ready to go in just 2 hours. Excellent service all round. Thank you!
17 juillet 2026
Réponse de National Windscreens - Plymouth
We're so pleased to hear that our staff were friendly and helpful, and that booking and payment were straightforward. It's wonderful that your windscreen was replaced and ready to go in just two hours, and that you received excellent service!
My son visited your workshop for a…
My son visited your workshop for a replacement windscreen. The process went smoothly and in a timely manner.
3 juillet 2026
Réponse de National Windscreens - Plymouth
We're so pleased to hear that the windscreen replacement for your son's vehicle went smoothly and was completed in a timely manner. Thank you for your positive feedback!
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