Stone damaged windscreen but only had to wait 2 days for appointment for new one to be fitted. Choice of time slots. Work completed within time given by friendly and helpful staff with good co... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementWarren Avenue Industrial Estate, Warren Avenue, PO4 8PY Portsmouth, Hampshire, GB
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Lisez les avis des autres
The staff at your Portsmouth branch were polite and helpful. The job was completed well within the time scale provided. I had gone back as the screen finishers seemed to be put back incorrectly as so... Voir plus
L'entreprise a répondu
Staff were really friendly. Quick and efficient, my screen was replaced and collaborated within less than 2 hours of drop off. Would use again 100%
L'entreprise a répondu
The reception was good. Very friendly staff. Although first time didn't work well, they fixed my car's windscreen beautifully.
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Portsmouth
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Warren Avenue Industrial Estate, Warren Avenue, PO4 8PY, Portsmouth, Hampshire, Royaume-Uni
- 023-8181-0692
4,8
Excellent
872 avis
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Fantastic service
Honestly would recommend to anyone. The staff were nothing but friendly. Even made me a coffee. Windscreen replaced quickly and has settled in great. Fantastic service all round and even helped after install making sure the inbuilt camera was working correctly.
10 juin 2026
Réponse de National Windscreens - Portsmouth
We appreciate your positive feedback. We're delighted to hear our staff were friendly and that your windscreen was replaced quickly. We're glad we could ensure your camera was working correctly.
They kept me informed throughout the…
They kept me informed throughout the process from the outset when I booked the appointment and were polite and professional in their delivery and fitted within 3 hours . Excellent job
25 juin 2026
Réponse de National Windscreens - Portsmouth
We appreciate your positive feedback! We're glad to hear that you were kept informed throughout the process and that our team was polite and professional. We're happy the job was completed efficiently.
The work and the communications were…
The work and the communications were excellent. The staff were helpful and friendly.
25 juin 2026
Réponse de National Windscreens - Portsmouth
We're so pleased you found our work and communications excellent, and our staff helpful and friendly. Thank you for your positive feedback!
Accommodating
Experience was good. they accommodated my timeline for delivery and collection.
25 juin 2026
Réponse de National Windscreens - Portsmouth
We appreciate your feedback! We are so happy to learn that your experience was good and that we were able to accommodate your delivery and collection timeline.
The technician who contacted me…
The technician who contacted me regarding the replacement of my tr7 windscreen kept me well informed , from the booking right though to completion
22 juin 2026
Réponse de National Windscreens - Portsmouth
We're so pleased our technician kept you well-informed from booking to completion. Thank you for your positive feedback!
Réponse de National Windscreens - Portsmouth
Thank you for your positive feedback!
Réponse de National Windscreens - Portsmouth
We're so pleased you had a great experience with our service. Thank you!
The most important was that the…
The most important was that the engineer who did the repair came to me rather than me having to go to National Windscreens.
He was efficient and polite.
15 juin 2026
Réponse de National Windscreens - Portsmouth
We're so pleased our engineer's mobile service was convenient for you. We appreciate your kind words about their efficiency and politeness!
Perfect
Instant response. Very helpful. Windscreen done asap. Surprisingly quick replacing it. Guy was lovely who did it and kept in touch throughout process. Perfect job.
17 juin 2026
Réponse de National Windscreens - Portsmouth
We're delighted to hear about your positive experience with our quick response and efficient windscreen replacement. We appreciate you highlighting our team's helpfulness and communication.
Very friendly and good communication…
Very friendly and good communication throughout. Excellent job.
16 juin 2026
Réponse de National Windscreens - Portsmouth
We are so pleased you had an excellent job and good communication. Thank you!
Bad service
Bad.
Fixed my glass but it never fully opened and made a weird horrible sound like it was going to smash again. I brought it in for them to look at and it smashed on their property and instead of replacing it again they are blaming me
10 juin 2026
Réponse de National Windscreens - Portsmouth
We sincerely apologize for the issues you experienced with your recent service and the subsequent damage. Please contact us to discuss this further.
The technician was very efficient…
The technician was very efficient explained to me why the windscreen had cracked and told me what to do in the future very good service
10 juin 2026
Réponse de National Windscreens - Portsmouth
We're so pleased our technician provided efficient service and helpful explanations. We appreciate your positive feedback and kind words!
Lovely humans and great service
Lovely humans, great service. Easy to book online and make changes.
5 juin 2026
Réponse de National Windscreens - Portsmouth
We're so glad you found our team lovely and our service great. Thank you for your kind words!
Réponse de National Windscreens - Portsmouth
We appreciate your kind words!
Réponse de National Windscreens - Portsmouth
We're glad you enjoyed your experience. We appreciate your kind words.
Great communication from the start
Great communication from the start. Really friendly service and job completed quicker than expected.
2 juin 2026
Réponse de National Windscreens - Portsmouth
We're so pleased our communication was great and our friendly service completed the job quickly. Thank you!
Réponse de National Windscreens - Portsmouth
We appreciate your kind words! We're glad you were pleased.
Réponse de National Windscreens - Portsmouth
We appreciate your kind words.
Réponse de National Windscreens - Portsmouth
We appreciate your kind words about our polite and accommodating staff. Thank you.
Very prompt and professional.
1 juin 2026
Réponse de National Windscreens - Portsmouth
We appreciate your kind words.
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