Windscreen hit by stone thrown up by passing truck 16th September . Earliest appointment 23rd September waited in all day till 4pm when fitter found wrong trim sent had to rebook 30th September. Fit... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementCambridge House, 1 Cambridge Walk, PR1 7TH Preston, Lancashire, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Greeted with a good morning and a smile bang on time.informed of what was going to happen to fit the new screen.off i go for a walk and a coffee in to Preston been out 1 3/4 hours when i get a call to... Voir plus
L'entreprise a répondu
I’ve just had my windscreen fitted by Andy and I couldn’t be happier with the service. From start to finish, Andy did a fantastic job — professional, friendly and clearly takes pride in his work. The... Voir plus
L'entreprise a répondu
Fantastic fellas at the Preston branch! Booked us in no problem, called to say the new windscreen was delivered damaged prior to the appointment & worked flexibly & at pace to rearrange & fit the ne... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Preston
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Cambridge House, 1 Cambridge Walk, PR1 7TH, Preston, Lancashire, Royaume-Uni
- 01772-804-286
4,1
Bien
729 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de National Windscreens - Preston
We're so pleased to hear that you received excellent service and that your new windscreen was fitted in an hour. Thank you for your wonderful feedback!
Réponse de National Windscreens - Preston
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
I was told it would take 4 hours and it…
I was told it would take 4 hours and it took 3, which was handy as I was just hanging about in Preston as I didn't live in the area.
31 juillet 2026
Réponse de National Windscreens - Preston
We're glad to hear that the service was completed quicker than expected, especially since you were visiting from out of the area. We appreciate your understanding.
Friendly staff and quick service
Friendly staff and quick service - everything was really straight forward.
30 juillet 2026
Réponse de National Windscreens - Preston
We're so pleased to hear that our staff was friendly and that you experienced quick service. It's wonderful to know that everything was straightforward for you. Thank you for your kind feedback!
Easy to book an appointment
Easy to book an appointment, kept well informed. Staff polite and helpful.
25 juillet 2026
Réponse de National Windscreens - Preston
We're so pleased you found it easy to book an appointment and that you were kept well informed. It's wonderful to hear our staff were polite and helpful. Thank you for your kind feedback!
There was no where to park .I had to…
There was no where to park .I had to park on single yellow lines near to shop .
They didn't ring me to say work had been completed - they said they were too busy !
Fortunately they said it would take 4 hrs and i came back after 4 hrs ,it had been done at least 30mins before .
Apart from that staff were very friendly and they did a great job on my screen .
22 juillet 2026
Réponse de National Windscreens - Preston
We appreciate your feedback and are sorry to hear about the parking difficulties and the communication lapse regarding the completion of the work. We're glad our staff were friendly and that you were happy with the screen repair.
Réponse de National Windscreens - Preston
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Fitting fine, booking process poor
The fitters in Preston were so helpful and good
The booking process online seemed efficient but it clearly did not adequately communicate with the fitters in the workshop as they had far too many jobs booked for them all expecting their windscreens to be done in the morning. I had travelled over 1 hour (another negative- too few locations so v inconvenient) so they kindly fitted me in as a priority
23 juillet 2026
Réponse de National Windscreens - Preston
We appreciate your feedback and are glad the fitters were helpful. We regret the booking process did not adequately communicate with the workshop, leading to an overbooked schedule and inconvenience. We will review our online booking system to improve communication and ensure a smoother experience for our customers.
The technician was very efficient and…
The technician was very efficient and friendly and the time taken for the work was excellent.
However it would have been better if an explanation had been given for a change in appointment time received by email/text less than 48hrs notice
14 juillet 2026
Réponse de National Windscreens - Preston
We're glad to hear that our technician was efficient and friendly, and that the work was completed in excellent time. We sincerely apologize for the lack of explanation regarding the change in appointment time; we understand how frustrating short notice can be. Your feedback is valuable, and we will use it to improve our communication.
Réponse de National Windscreens - Preston
We appreciate your feedback and are pleased the completed work met your expectations. We regret any inconvenience caused by the delay.
Car off the road for almost a month.
Car off the road for almost a month.
3 cancelled appointments for replacement at home. By National
Eventually had to take the car to the Preston branch for a 9am appointment. Told replacement would be couple off hours. They would ring me once completed.
Rang Preston branch at 1pm ish no response my call ends up with central call centre they said they would chase it up but the vehicle was not currently showing the work had been completed.
Rang the complaint number (Tamworth) around 3ish they also advised the same as before.
Received a call from my complaint handler from Tamworth at 4pm ish to say the car was ready and offered me £50 for the inconvenience.
Frankly, I find your offer to be completely derisory and insulting to a customer. It does not remotely reflect the level of inconvenience, financial impact, or poor service I have experienced.
Would not use again.
Update
Looks like National use their response as a smokescreen. More than a week after responding to their response nothing!!!!!!
Must do better.
22 juillet 2026
Avis spontané
Réponse de National Windscreens - Preston
We sincerely apologize for the incredibly frustrating experience you've endured, including the repeated cancellations, significant delays, and the lack of communication. We understand your disappointment with the resolution offered. Please contact us at control@nationalwindscreens.co.uk with your vehicle details so that we can look into this.
The service was good
The service was good, I had booked my car in for 08.30 but this was changed to a later time, but on the day the team got it sorted and my car was ready when I needed it by, so well done to the team in Preston
17 juillet 2026
Réponse de National Windscreens - Preston
We're pleased to hear that despite the initial change in time, our team in Preston was able to sort things out and have your car ready when you needed it. We appreciate your kind words!
Really disappointing experience
Can’t fault the actual fitting but:
Three weeks for a fitting appointment.
Changed our booking time three times.
Customer service really hard to get through to.
Head office really unhelpful and impolite (sure they are the same office).
Preston depo dirty with toilets like something from Trainspotting.
In the future will defo reconsider not going with car insurance companies if they use National Windscreens
16 juillet 2026
Réponse de National Windscreens - Preston
We are truly sorry to hear about your frustrating experience. We understand your concerns regarding the repeated booking changes, difficulty reaching customer service, and the unhelpful head office. We are also very concerned to hear about the conditions at the Preston depot. Your feedback is important, and we will review these concerns to improve our service.
Avoid at all costs
Avoid at all costs. Had a confirmed booking for Monday 20th July pm, tracking link did not work and no one attended the appointment. Called head office at 4pm on Monday to find out what was going on, they couldn't reach the Preston branch but asked someone to call me back. No one did and it's now 4:30pm the next day. Have tried to contact Preston branch directly over 10 times today no one answers. Head office tried to contact Preston branch again, no one answers. Absolutely shocking service and never going with this company again.
20 juillet 2026
Avis spontané
Réponse de National Windscreens - Preston
We are truly sorry to hear about the issues you experienced with your confirmed booking, the non-functional tracking link, and the missed appointment. We understand your frustration with the lack of communication from both head office and the local branch, and the difficulty in reaching anyone. We are reviewing these concerns to improve our service.
Réponse de National Windscreens - Preston
We are so pleased to hear that you experienced very good service and that we were able to keep to our schedule. We truly appreciate your positive feedback!
Too many emails & texts from Head Office
Once I took my car to the garage they did a great and professional job. However, I was inundated with emails and texts once I’d made the booking and on the day of the appointment was contacted by phone, as the engineer was off sick, to ask to bring my car to the garage - they were proactive and I was able to do this and the job got done - but it would have been more convenient on the drive. Stop bombarding customers with email & texts from Head Office once the booking has been made.
10 juillet 2026
Réponse de National Windscreens - Preston
We appreciate your feedback regarding your recent service. We're glad to hear that the garage provided a great and professional job. We apologize for the excessive communications and the inconvenience of having to bring your car to the garage. We will review our communication process to improve the customer experience.
Staff courteous and respectful
Staff courteous and respectful. Helpful in explaining work to be carried out, arranging appointment time - followed up in an email.
Work carried out, I was given the opportunity to check over, advised to return vehicle if any problems arose.
30 juin 2026
Réponse de National Windscreens - Preston
We're so pleased to hear about your positive experience! It's wonderful that our staff were courteous and helpful in explaining the work and arranging your appointment. We're also glad you had the opportunity to check the work and felt assured about returning if needed.
Great Job
The staff was very polite warned me there was going to be a wait and tried to get my car screen fixed asap, and kept me informed
30 juin 2026
Réponse de National Windscreens - Preston
We're so pleased to hear that our staff was polite and kept you informed about the wait. We're glad we could get your car screen fixed as quickly as possible!
My fitting times kept changing
My fitting times kept changing. The waiting room was very dirty, and the inside of my car was covered in black marks.
3 juillet 2026
Réponse de National Windscreens - Preston
We are truly sorry to hear about the issues you experienced with your fitting times and the cleanliness of our waiting room and your car. We are addressing these concerns internally to prevent future occurrences.
The process from start to finish was…
The process from start to finish was absolutely flawless , excellent service and fantastic customer service .
3 juillet 2026
Avis spontané
Réponse de National Windscreens - Preston
We're so pleased to hear that your experience from start to finish was flawless and that you received excellent service and fantastic customer care. Thank you for your kind words!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.