Communication was very good all the way through and they checked with me a couple of times to make sure I got exactly the right windscreen. On the day of my booking it was raining heavily and I don't... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 5 Mayfield Trade Centre, Acre Road, RG2 0RJ Reading, Berkshire, GB
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5 stars service from beginning to end. User friendly system to book in, clear reminders for appointment, friendly & helpful staff. The shop even put on a new two-sided sticker on the new windscreen fo... Voir plus
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I rang the Reading branch yesterday (29/05/26) as I was having an issue with my rearview mirror becoming unattached from my windscreen. They advised to come in and they would take a look. I made my wa... Voir plus
L'entreprise a répondu
Very impressed with the service! Fast and efficient and nice to have a comfortable room to sit if you need to wait. A coffee place nearby too which is really handy.
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À propos de l'entreprise
À propos de National Windscreens - Reading
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 5 Mayfield Trade Centre, Acre Road, RG2 0RJ, Reading, Berkshire, Royaume-Uni
- 0118-336-0067
4,7
Excellent
658 avis
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Timely arrangements at Reading Branch
Timely arrangements at Reading Branch, with good liaison with me on what's required to change and re-set windscreen electonic set up.
Well Done.
Alken Smith
30 avril 2026
Réponse de National Windscreens - Reading
We're happy to hear that the arrangements at the Reading branch met your needs and that you were well-informed regarding the windscreen electronic setup. Thank you for your positive feedback!
Professional quick service
Dropped off before appointment slot. Very quick and professional done in a couple hours. Quality of work is top.
22 avril 2026
Réponse de National Windscreens - Reading
We're happy to hear that your service was completed quickly and professionally! We appreciate your feedback and are glad you are satisfied with the quality of our work.
Réponse de National Windscreens - Reading
We appreciate you letting us know that our service was on time and good. We are so glad you were pleased with our service.
Réponse de National Windscreens - Reading
We're happy to hear that you had a quick and friendly experience with our team. Thank you for the positive feedback on our work!
Good reception and work done
21 avril 2026
Réponse de National Windscreens - Reading
We appreciate you sharing your positive experience; we are so glad to hear you were satisfied with our work!
Friendly and professional service from…
Friendly and professional service from staff. Service was quick and I was notified by phone and sms when the car was ready.
21 avril 2026
Réponse de National Windscreens - Reading
We appreciate your positive feedback. We're happy to learn that you found our staff professional and friendly, and that you were notified promptly when your car was ready.
Réponse de National Windscreens - Reading
We appreciate you sharing that our staff was very good and the process was easy! We are so happy you were pleased with our service.
The guy who fitted the windscreen was…
The guy who fitted the windscreen was absolutely brilliant a credit to your company.
18 avril 2026
Réponse de National Windscreens - Reading
We appreciate your positive feedback! We are so happy to learn that the technician provided brilliant service. He is a credit to our company.
Top service, great team
Had the windscreen replaced after a big crack from lorry debris. Both the Manager and Fitter were really helpful about an additional issue I was having with the old internal rear view mirror fixing bracket (which is bonded to the windscreen glass). The screen was replaced quicker than they estimated & the Fitter made sure the mirror fitted the new fixing bracket perfectly, which I really appreciated. The Fitter provided clear aftercare info to ensure that the new windscreen had the right time and conditions to settle-in after fitting. Great service.
27 mars 2026
Réponse de National Windscreens - Reading
We're happy to hear that the windscreen replacement went smoothly. We appreciate your comments about the manager and fitter being helpful with the mirror bracket, and that the fitter ensured a perfect fit. Thank you for acknowledging the aftercare information provided.
Réponse de National Windscreens - Reading
We appreciate you sharing that our service and work were excellent! We are so happy you were pleased with our work and would recommend us.
Very easy to book and work done whilst…
Very easy to book and work done whilst I waited at the garage
11 avril 2026
Réponse de National Windscreens - Reading
We're glad you found booking easy and the service convenient while you waited. Thank you for your positive feedback; we appreciate it.
Cancelled appointment literally 15…
Cancelled appointment literally 15 before time they were due knowing the works were being carried out at a different address from my home in another town. I was up early on my only day off and just travelled 20 miles to make appointment.
Works were carried out four days later to a very poor standard so have had to raise the issue with head office. There are gaps around the screen very shoddy work!
10 avril 2026
Réponse de National Windscreens - Reading
We regret your appointment was canceled last minute and the work was unsatisfactory. We appreciate you bringing this to our attention. We've shared your feedback with the relevant team to investigate and improve our service. Thank you.
Réponse de National Windscreens - Reading
We're glad you found our staff helpful and our service good. Thank you for your positive feedback!
Great service as always
Great service as always. Very efficient and informative. This is the second time I have used National Windscreens in Reading and the service and quality of work is always exceptional. Thank you to the team!
2 avril 2026
Réponse de National Windscreens - Reading
We appreciate your positive feedback. We're happy to hear that you consistently find our service efficient, informative, and of exceptional quality. Thank you for your continued trust in our team!
Réponse de National Windscreens - Reading
We appreciate you letting us know that the fitter was friendly and professional! We are so happy you were pleased with the work.
Réponse de National Windscreens - Reading
We appreciate your positive feedback! We are so happy to learn that our staff was professional and polite, with a really quick turnaround for you.
Great service & lovely team
Really good experience with National Windscreens in Reading. The team were super friendly and easy to chat to, which made the whole thing a lot less of a hassle.
They were also really quick — I was expecting to be waiting around for ages, but they got it all sorted in no time and did a great job.
Definitely recommend if you need anything done, nice people and fast service
2 avril 2026
Réponse de National Windscreens - Reading
We appreciate your feedback! We're happy to hear that the team was friendly and made the process hassle-free. It's great to know that the service was quick and efficient. We're glad you would recommend us!
Excellent customer communication
Very helpful arranging to leave car safely for later pick-up
31 mars 2026
Réponse de National Windscreens - Reading
We're happy to hear that we could assist you with your vehicle and its later pick-up. Thank you for your positive feedback and time!
Really friendly staff
Really friendly staff, very prompt with getting my window replaced and clear around what to do and not to do in the days following
25 mars 2026
Réponse de National Windscreens - Reading
We appreciate your positive feedback! We're happy to hear that our staff was friendly and prompt with your window replacement and clear with aftercare instructions.
Réponse de National Windscreens - Reading
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
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