I had a very good experience with National Windscreens. Although there was a small mistake during the first appointment, the technician was very honest and professional. When fixing it, he showed us a... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 8, Central Business Park, ME2 4LW Rochester, Kent, GB
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Lisez les avis des autres
Although not my nearest National Windscreens it was the one who could get my windscreen done the quickest. The booking process was easy and the guys in Rochester were great! The job was done quickly... Voir plus
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Everything went smooth from booking to actual windscreen replacement. The job was done quick and in very clean manner.
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I am giving 4 stars to the guys who replaced my windscreen quickly (the next day) after contacting them. Although despite emailing customer services for a receipt/invoice and being on chat for an hour... Voir plus
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À propos de l'entreprise
À propos de National Windscreens - Rochester
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 8, Central Business Park, ME2 4LW, Rochester, Kent, Royaume-Uni
- 01634-510-390
4,7
Excellent
599 avis
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The staff were excellent
The staff were excellent. And the car was ready to collect bang on the time they said it would be.
The only negative was the booking in process. It’s a bit vague what time to bring your car in. until the day before when I was given a drop off time.
12 juin 2026
Réponse de National Windscreens - Rochester
We're glad to hear our staff provided excellent service and your car was ready on time. We appreciate your feedback regarding the booking process and will review it.
Friendly staff
Friendly staff, good communication when job finished and let me leave my car there until I was finished my business later in the day.
19 juin 2026
Réponse de National Windscreens - Rochester
We are so glad to hear you had a positive experience with our friendly staff and communication. We appreciate your kind words!
the mnager was great explained…
the mnager was great explained eveything very promt service work looks great find out when it rains haha
11 juin 2026
Réponse de National Windscreens - Rochester
We're so glad to hear you had a great experience with us. We appreciate your kind words and positive feedback!
Réponse de National Windscreens - Rochester
We are so pleased you had a quick and excellent experience. Thank you!
Great!
Easy to get to the garage, quick job and was able to get my car back within 2 hours. The staff were really friendly and helpful.
8 juin 2026
Réponse de National Windscreens - Rochester
We appreciate your positive feedback! We're glad our garage was easy to access, the job was quick, and our staff was friendly and helpful.
On time and car went straight in and…
On time and car went straight in and kept me updated.
12 juin 2026
Réponse de National Windscreens - Rochester
We're glad we kept you updated and on time. We appreciate your feedback!
It was as easy to book
It was as easy to book. Lots of reminders as to when it was booked in. Quick service & all ready when I arrived to collect it.
11 juin 2026
Réponse de National Windscreens - Rochester
We're so glad to hear that booking was easy and our service was quick. Thank you for your kind words!
Réponse de National Windscreens - Rochester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Great customer service and good quality…
Great customer service and good quality work. Highly recommended
3 juin 2026
Réponse de National Windscreens - Rochester
We are so happy you were pleased with our customer service and quality work! Thank you for your recommendation.
Really friendly and helpful staff..
Really friendly and helpful staff... they got on with the replacement right away... very impressed!
8 juin 2026
Réponse de National Windscreens - Rochester
We're so pleased our staff was friendly and helpful, and the replacement was prompt. Thank you for your kind feedback!
Réponse de National Windscreens - Rochester
We're so pleased our staff was polite and the service was fast. Thank you!
Réponse de National Windscreens - Rochester
We're glad our response was quick. Thank you for your kind words.
Réponse de National Windscreens - Rochester
We are glad we could accommodate you. Thank you for your kind words.
Rude person fitted replacement.
Rude person fitted replacement.
Problems with the finish around the audi installed camera. Hanging undressed tape.
Said not my problem mate, your lucky i didn't put it on with double sidec sticky tape, read our terms and conditions and walked off.
Rochester kent branch medway estate. No need to be so rude and unhelpful. Terms and conditions say camera will be recalibrated not sure how they do this without fitting it. Terrible response from national windscreens help line said will call back 4 times never did. Camera now not working. If you can't replace like for like then don't have a contract with insurers to replace windscreens for audi.
There is no confusion.
You cannot provide a service like for like when a car with an audi fitted camera system comes into your depot.
All you need is a fresh sticky new black pad, cut and dressed around the existing camera mount and put one cable in the correct place. And employ people or train people in your organisation in customer care and aftercare.
Not my problem mate from your site manager.
Says it all really.
29 mai 2026
Réponse de National Windscreens - Rochester
Thank you for sharing your experience. We sincerely apologize that the service you received did not meet your expectations. I can see it looks like this was a hard wired dash cam from Audi so we would be unable to provide the double sided sticky mount. I can see as a good will gesture our technician did remove and refit the dash cam to replace the windscreen. We do recalibrate the ADAS camera as required however the dash cam would not come under this. We are sorry for any confusion caused by this.
Réponse de National Windscreens - Rochester
We appreciate your kind words.
The team was very professional and…
The team was very professional and friendly and communication was great.
28 mai 2026
Réponse de National Windscreens - Rochester
We're so pleased our team was professional, friendly, and communicated well. We appreciate your feedback!
Réponse de National Windscreens - Rochester
We are so pleased to hear you had such a positive experience with us. Thank you for your kind words!
Quick service very professional staff…
Quick service very professional staff very happy with the service provided
22 mai 2026
Réponse de National Windscreens - Rochester
We're so glad you were happy with our quick service and professional staff. Thank you for your feedback!
The screen was fitted and calibrated…
The screen was fitted and calibrated quickly and correctly.
The car was returned without damage and as clean as it went in.
Thanks
20 mai 2026
Réponse de National Windscreens - Rochester
We appreciate your positive feedback. We're happy to hear the screen was fitted and calibrated quickly and correctly, and your car was returned in great condition.
Réponse de National Windscreens - Rochester
We're so pleased our technician was on time, courteous, and professional. We appreciate your feedback!
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