Great staff , very friendly, didnt have to wait too long either. Car was clean. Thank you , would definitely recommend you to family and friends.
L'entreprise a répondu
Établissement
Changer d'établissementUnit 2, The Old Brickwork Industrial Estate, RM3 0HU Romford, Essex, GB
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À propos de l'entreprise
À propos de National Windscreens - Romford
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 2, The Old Brickwork Industrial Estate, RM3 0HU, Romford, Essex, Royaume-Uni
- 01708-545-381
4,6
Excellent
562 avis
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Dropped off the car and was done within…
Dropped off the car and was done within 3hrs and sent message to go and pick it up all good.
23 juin 2026
Réponse de National Windscreens - Romford
We're happy to hear your car service was completed so quickly and efficiently. Thank you for your positive feedback!
Réponse de National Windscreens - Romford
We appreciate your kind words.
Customer service is exceptional even…
Customer service is exceptional even when I arrived late they were still professional courteous and helpful
10 juin 2026
Réponse de National Windscreens - Romford
We're so pleased our team was professional, courteous, and helpful, even with your late arrival. Thank you!
Staff were polite and gave me updates…
Staff were polite and gave me updates on how long it would take - I was able to use wifi in the waiting area - it was really hard to find the location within the industrial estate!
11 juin 2026
Réponse de National Windscreens - Romford
We're glad our staff kept you updated and you could use our WiFi. We apologize for the difficulty in finding our location; we are working to improve signage.
It was supposed to be a replacement at…
It was supposed to be a replacement at home but they told me I have to go there as they don't have a technician who can do the mobile replacement because it's a complicated windscreen. It's a Ford and it's nearly 10 years old.I went there before the the appointment and they took four other cars that arrived after me. Complete ignorance towards costumers and all they said in the end was sorry for the delay. They were saying that to everyone. They also installed and chipped a panoramic roof glass on a tesla and the were trying to convince the driver that it's not a big deal. Complete disrespect towards the costumers. In my opinion it's not a place you can expect professionalism. Would avoid at all cost unless you want to get moved around and wait forever.
11 juin 2026
Réponse de National Windscreens - Romford
We are truly sorry to hear about the difficulties you experienced with your windscreen replacement, including the change in appointment location and the long wait time. We are concerned about the lack of professionalism you encountered and the issues with other customers' services. If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
They are doing everything very…
They are doing everything very professional, from the beginning to the end (appointment , very communicative........and finish the job very professional) well done 👍
8 juin 2026
Réponse de National Windscreens - Romford
We appreciate your positive feedback! We're glad we handled everything professionally, from scheduling to completing the job. We're happy you had a great experience.
The appointment was for 11 o'clock but…
The appointment was for 11 o'clock but they start to work to my car at 12:30. Waste a lot from my time. I understand that are busy but they should schedule the process better. I understand if they start 15 minutes after the schedule time but 1 hour and a half it's to much.
4 juin 2026
Réponse de National Windscreens - Romford
We appreciate you sharing your experience. We are concerned about the delay you encountered and are reviewing our scheduling process to prevent such long waits.
The windscreen was replaced
The windscreen was replaced, and everything turned out great! I had a little loose scuttle panel, but the team quickly fixed it for me in just five minutes when I came back to get it taken care of.
27 mai 2026
Réponse de National Windscreens - Romford
We're so glad the windscreen replacement went well and we could quickly resolve the scuttle panel issue for you. Thank you for your kind words!
Friendly and efficient service
Friendly and efficient service. Very helpful when I had difficulty finding the outlet.
27 mai 2026
Réponse de National Windscreens - Romford
We're so pleased you found our service friendly and efficient, and that we could help you!
Réponse de National Windscreens - Romford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
The engineer was very professional and…
The engineer was very professional and kept me updated continuously which made my waiting time shorter than I expected.
27 mai 2026
Réponse de National Windscreens - Romford
We appreciate your positive feedback! We're glad our engineer was professional and kept you updated, making your wait shorter.
Quick and efficient service to a high…
Quick and efficient service to a high quality - I could not tell my front windscreen was replaced - replacement was exactly as stock original.
22 mai 2026
Réponse de National Windscreens - Romford
We appreciate your positive feedback! We're glad to hear our service was quick, efficient, and high quality, making your replacement indistinguishable from the original.
Excellent service.Engineer arrived on…
Excellent service.Engineer arrived on time and immediately started the job.He was very experienced and started work immediate and completed the job to my satisfaction hence my giving him 5 stars which was thoroughly deserved.
19 mai 2026
Réponse de National Windscreens - Romford
We appreciate your positive feedback. We're happy to hear our team arrived on time, was experienced, and completed the job to your satisfaction. Thank you for the five-star rating!
Easy drop off and collection
Easy drop off and collection. Completed quickly and notified as soon as it was complete. Car treated with respect and left clean and tidy. Perfect.
22 mai 2026
Réponse de National Windscreens - Romford
We appreciate your positive feedback. We're so happy to hear that the drop-off and collection were easy, and your car was treated with respect.
I was seen to promptly and the…
I was seen to promptly and the windscreen was replaced satisfactorily within the time frame given originally. Excellent service 👍🏻👏😊
21 mai 2026
Réponse de National Windscreens - Romford
We appreciate your positive feedback! We're glad our service was prompt and the windscreen replacement was completed to your satisfaction.
Réponse de National Windscreens - Romford
We are glad you found us easily.
Everything was perfect, smooth with no issues
I dropped off the car, very professional process and the car was ready earlier than i expected. Everything was done well, no issues.
14 mai 2026
Réponse de National Windscreens - Romford
We appreciate your positive feedback. We're so happy to learn that the process was professional and your car was ready earlier than expected.
Good and professional service
Good and professional service. The staff were polite, helpful, and the process was smooth from start to finish. Thank you to the Romford team.
7 mai 2026
Réponse de National Windscreens - Romford
We appreciate your positive feedback. We're delighted to hear that you received good, professional service and found our staff polite and helpful.
all good very happy
27 avril 2026
Réponse de National Windscreens - Romford
We are so glad you are happy with everything! Thank you for your positive feedback; it means a lot to us.
Réponse de National Windscreens - Romford
We appreciate you sharing that our service was efficient, the job great, and our staff polite! We are so happy you were pleased.
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