The engineer is very nice and helpful during the booking and scheduling. The only concerns is there is some chip glass inside my car, which is quite dangerous for my family when they clean up the fro... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement562 Ipswich Road, Slough Trading Estate, SL1 4EP Slough, Berkshire, GB
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Lisez les avis des autres
Friendly communicative staff, both front of house and mechanics who worked on the car. Comfortable, clean waiting area, free tea and coffee. Please note - this is the second different review questi... Voir plus
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Excellent experience all streamlined & easy. I booked my service online make payment & drop-off my car at given booking slot. They have spacious customer waiting area & It was quick within 2 hours eve... Voir plus
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Excellent service. Kept me informed all the way through process. The Admin/Office were extremely helpful and arranged an early time slot. Technician was very polite and prompt. Would highly recommend... Voir plus
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À propos de l'entreprise
À propos de National Windscreens - Slough
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
562 Ipswich Road, Slough Trading Estate, SL1 4EP, Slough, Berkshire, Royaume-Uni
- 01753-415-216
4,2
Bien
961 avis
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Useless..had my windscreen done at…
Useless..had my windscreen done at slough..the acoustics are terrible and the noise of the wind when i go over 40mph is terrible.i have now booked it in at bmw to get a proper job done.national windows use inferior glass.stay clear of these cowboys.
Whats the point in contacting you.you should of done a proper job in the 1st place..
2 octobre 2026
Avis spontané
Réponse de National Windscreens - Slough
We are incredibly sorry to hear about the poor acoustic quality and excessive wind noise you have experienced since your windscreen replacement at our Slough branch. We understand your disappointment with the standard of the glass and your decision to have this rectified elsewhere.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Réponse de National Windscreens - Slough
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Windscreen replacement
Scratched windscreen installed despite knowledge about the defect. Rain sensor stopped working either. Avoid Slough branch!
15 octobre 2026
Réponse de National Windscreens - Slough
We are deeply sorry to hear about your experience with the damaged glass being fitted and the subsequent issue with your rain sensor. We completely understand your frustration regarding the quality of work at this location, and we appreciate you taking the time to bring these serious concerns to our attention so we can look into what happened.
It rained the day of repair and I was…
It rained the day of repair and I was asked to visit their Slough centre. Waiting room was ok, but no one indicated how long it would take. No view of workshop. No staff to ask.
9 octobre 2026
Réponse de National Windscreens - Slough
We are happy to hear you had a good experience overall, and we appreciate your feedback. We regret the lack of communication regarding wait times and staff availability during your visit.
Réponse de National Windscreens - Slough
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Awesome customer service and an…
Awesome customer service and an extremely efficient service throughout. Happy customer!
4 octobre 2026
Réponse de National Windscreens - Slough
We're so pleased to hear that you experienced awesome customer service and that our process was extremely efficient throughout. Thank you so much for taking the time to share your wonderful feedback with us!
Had to wait a week for appointment
Had to wait a week for appointment, which was cancelled without telling us, told it was because of rain (it never rainef here) so i was over a week with a undriveable car
3 octobre 2026
Réponse de National Windscreens - Slough
We are truly sorry for the miscommunication and the unannounced cancellation of your appointment. We understand how frustrating it is to be left with an undriveable vehicle for over a week, and we sincerely apologize for the inconvenience this delay caused you.
Réponse de National Windscreens - Slough
We are so pleased to hear that you found our team to be supportive and skilled at their work. Thank you for taking the time to share your wonderful feedback with us!
Réponse de National Windscreens - Slough
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Helpful
Helpful, informative and got the job done in a very good time. Much appreciated
18 septembre 2026
Réponse de National Windscreens - Slough
We're so pleased to hear that our service was helpful, informative, and completed in a very good time. Thank you for your wonderful feedback!
Good 👍
I arrived with my granddaughter and parked in the wrong place. By the time they asked me to move my Car. I had already got her out. The employee offered to mivenit for me.
The staff were courteous and friendly.
Booking in was easy.
Repair done and no hassle.
Thanks
16 septembre 2026
Réponse de National Windscreens - Slough
We're delighted to hear that our staff were courteous and friendly, and that booking in was easy for you. It's wonderful to know that the repair was done without any hassle. Thank you for your kind words!
Their drivers leave a lot to be…
Their drivers leave a lot to be desired... shouting and swearing at a woman .. if you cant get through a 8 ft gap then you shouldn't be driving.. if thats the way they shout at non customers id seriously considering using someone else. Bully's and abuse is not warranted. You were in a COMPANY van... think twice ... MR .. and all at 7.40am .. hope he has a nice day and proud of himself.
24 septembre 2026
Avis spontané
Réponse de National Windscreens - Slough
We are truly sorry to hear about your negative experience with one of our drivers. We understand your frustration and want to assure you that this kind of behaviour is not tolerated. If you have more information that you can share, please send the details along with the details outlined in your review to customerrelations@nationalwindscreens.co.uk so we can investigate this further.
Excellent service would highly…
Excellent service would highly recommend staff were excellent when i dropped off and picked car up really friendly and helpful
18 septembre 2026
Réponse de National Windscreens - Slough
We're so pleased to hear you received excellent service! It's wonderful that our staff were really friendly and helpful when you dropped off and picked up your car. We truly appreciate your high recommendation.
Excellent service and guy
Excellent service, kept In contact re arrival and delightful guy
9 septembre 2026
Réponse de National Windscreens - Slough
We're so pleased to hear that you experienced excellent service and that our team member kept you informed and was delightful. Thank you for your wonderful feedback!
I had a great experience with National…
I had a great experience with National Windscreen. Although I had to visit a few times after my windscreen was replaced, they treated me with the same respect and care every time. They always gave priority to checking my car, even without an appointment.
They even invited me into the workshop to check and make sure everything was working as I expected. This kind of service, especially after-sales support, is very rare these days, and I was genuinely impressed.
If you are thinking of getting your windscreen replaced, I would highly recommend the National Windscreen Slough branch for an excellent customer experience. They also have a large, clean, and comfortable waiting area with great refreshment options
13 septembre 2026
Réponse de National Windscreens - Slough
We are incredibly grateful for your kind words! It's wonderful to hear that our team consistently provided you with respectful and caring service, even during follow-up visits. We're especially proud that our after-sales support and comfortable waiting area left such a positive impression.
Windscreen has a blurred spot and makes…
Windscreen has a blurred spot and makes noise. Probably installed a cheap one.
4 septembre 2026
Réponse de National Windscreens - Slough
We are very sorry to hear about the blurred spot and noise you're experiencing with your windscreen. We appreciate you bringing this to our attention, and we will investigate this issue thoroughly to ensure our quality standards are met.
Poor communication and skills
Office member doesnt pass information to the fitter and vice versa. They failed in first attepmt. I instructed fitter to make notes for futher step as I been going holiday next week also office on Monday, but they still bother me while I been abroad.
25 août 2026
Réponse de National Windscreens - Slough
We sincerely apologize for the miscommunication between our office and the fitter, and for the inconvenience this caused, especially while you were abroad. We understand your frustration and are truly sorry for the failed first attempt and for bothering you during your holiday. We are reviewing our internal communication processes to prevent such issues in the future.
What an appalling experience
What an appalling experience! Over a month off the road while the glass was ordered, delivered, found to be defective 30 mins after I dropped the car off. Reordered. Repeated phone calls to chase not answered or going through to a central team who knew nothing. Two pieces of trim broken or not refitted correctly and on back order. Unfortunately forced to use National Windscreens by Hastings Insurance. Almost worth paying for it out of pocket rather than using the insurance to cover the replacement glass if it happens again!
8 septembre 2026
Réponse de National Windscreens - Slough
We are truly sorry to hear about the appalling experience you've had with your recent glass replacement. We understand your frustration with the significant delays, the defective glass, and the difficulties you faced trying to get updates. We also deeply regret the issues with the broken trim pieces and the inconvenience this has caused. We are reviewing our processes to prevent such occurrences.
The engineer is very nice and helpful…
The engineer is very nice and helpful during the booking and scheduling. The only concerns is there is some chip glass inside my car, which is quite dangerous for my family when they clean up the front area. As conclusion, I am appreciated about the service.
3 septembre 2026
Réponse de National Windscreens - Slough
We're delighted to hear that our engineer was very nice and helpful during the booking and scheduling process. We sincerely apologize for the presence of chipped glass inside your car, as we understand this is a safety concern. We appreciate you bringing this to our attention and are glad you were otherwise satisfied with our service.
Very efficient and professional service…
Very efficient and professional service I was very impressed
7 septembre 2026
Réponse de National Windscreens - Slough
We're so pleased to hear that you experienced such efficient and professional service. Thank you for your wonderful feedback!
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