Had my windscreen replaced due to drivers side crack too large to repair, was helped all the way through the process with the online booking and kept upto date with any changes. Technician was very he... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement80 Stennack Road, Holmbush Industrial Estate, PL25 3JQ St Austell, Cornwall, GB
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Lisez les avis des autres
Camper van side window replacement that was dealt with exceptionally well. A bespoke item that was sourced and fitted at a time and date that suited me. Technician was very tidy, professional and k... Voir plus
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Excellent service from making the very first phone call (through insurance company) to the screen being repaired. Good communication with emails and texts. Technician also rang on the day and turned u... Voir plus
L'entreprise a répondu
So easy to use and exceptionally quick response everything sorted in less than 24 hours. Staff polite and helpful. Person who fitted new window was super professional and explained everything he di... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - St Austell
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
80 Stennack Road, Holmbush Industrial Estate, PL25 3JQ, St Austell, Cornwall, Royaume-Uni
- 01726-940-024
4,7
Excellent
254 avis
Demande des avis aux clients
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Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very easy to book via website
Very easy to book via website. The correct windscreen was available at the appointed time.work carried out on time and the car was spotless when I collected it. Great work!
29 mai 2026
Réponse de National Windscreens - St Austell
We're delighted to hear that booking was easy and the work was carried out on time. We appreciate your positive feedback!
Efficient and clean work
The fitter phoned ahead and arrived on time, worked efficiently and clean. Van was up and running in no time.
21 mai 2026
Réponse de National Windscreens - St Austell
We appreciate your positive feedback! We are so happy to learn that our fitter was on time, efficient, and had your van running quickly.
Réponse de National Windscreens - St Austell
We appreciate your kind words.
good member of staff .very polite and…
good member of staff .very polite and interested in his work
18 mai 2026
Réponse de National Windscreens - St Austell
We appreciate your positive feedback! We are so happy you were pleased with our staff.
Réponse de National Windscreens - St Austell
We appreciate your kind words.
repair on site quick and pleasant staff
4 mai 2026
Réponse de National Windscreens - St Austell
We appreciate you sharing that our on-site repair was quick and our staff pleasant! We are so happy you were pleased.
First appointment had to be cancelled…
First appointment had to be cancelled and weren't informed until the morning, but second appointment was brilliant, turned up in allocated time and worked professionally
20 avril 2026
Réponse de National Windscreens - St Austell
We regret the inconvenience of the cancelled appointment. We're glad the second appointment was a brilliant and professional experience. Thank you for your feedback.
Great service provided
Great service provided. Jamie was very professional, and went out of his way to give me a my best suited time slot.
8 avril 2026
Réponse de National Windscreens - St Austell
We're happy to hear that you received great service. We appreciate you acknowledging the effort to accommodate your schedule. Thank you for your positive feedback!
Everything as planned
Everything as planned, good service, pleasant staff, quicker than other companies
St. Austell depo
19 mars 2026
Réponse de National Windscreens - St Austell
We're happy to know everything went as expected and that you found our service satisfactory and our staff agreeable. We appreciate you noting our speed!
Very efficient and friendly staff
17 mars 2026
Réponse de National Windscreens - St Austell
We appreciate you sharing that our staff was efficient and friendly! We are so happy you were pleased with our team.
This was a truly 1st class service
This was a truly 1st class service - from the booking through to collection - I was kept informed at every stage - full credit to the team at the St Austel branch who were superb - thanks for your help and speedy installation
27 mars 2026
Avis spontané
Réponse de National Windscreens - St Austell
We appreciate your positive feedback! We're happy to hear that you received first-class service from booking to collection and were kept informed throughout. We're also glad the team at the St Austell branch provided a superb and speedy installation.
Good telephone booking service.
Good telephone booking service.
Technician came to my holiday cottage which I was renting in Cornwall and fixed a crack in the windscreen on the LHS. He explained the work and was very courteous.
Liaison with my insurers was efficiently handled by National Windscreens.
12 mars 2026
Réponse de National Windscreens - St Austell
We appreciate you sharing your experience. We're happy to hear that the telephone booking service was helpful and that the technician was courteous while fixing the windscreen. It's great to know that the liaison with your insurers was efficiently handled.
Great service many thanks
11 mars 2026
Réponse de National Windscreens - St Austell
We appreciate you sharing that you had great service! We are so happy you had a positive experience with our team.
Great communication friendly helpful…
Great communication friendly helpful engineers did a great job on windscreen replacement would use again 👍🏻 Great service
3 mars 2026
Réponse de National Windscreens - St Austell
We appreciate your positive feedback! We're happy to hear that you experienced great communication and found our engineers friendly and helpful. Thank you for recommending our service!
Réponse de National Windscreens - St Austell
We appreciate you taking the time to leave us feedback. We're so glad to learn that you were informed of our arrival, and that the repair looks great.
Réponse de National Windscreens - St Austell
We're glad you had a prompt and efficient experience. Thank you for your positive feedback; we appreciate it!
Moderate
Left my car window in a state where if I open it, it doesn’t always close. They were helpful when I phoned about it and sent someone out who ‘fixed it’ but sadly it still does it and now I cba to ring again
23 avril 2025
Réponse de National Windscreens - St Austell
We regret to hear that the window issue persists after our service. We appreciate you bringing this to our attention. if you would like us to look into this please contact us on control@nationalwindscreens.co.uk
Easy booking process
Easy booking process, then Richard’s communication was really good and clear, told me the best time to come and was quick at getting the windscreen replaced.
12 février 2026
Réponse de National Windscreens - St Austell
We appreciate your positive feedback. We're happy to hear that the booking process was easy and that the communication regarding the quick windscreen replacement was clear. Thank you!
Easy booking
Easy booking, on time and fast repair for a stone chip. Helpful friendly staff.
11 février 2026
Réponse de National Windscreens - St Austell
We appreciate your positive feedback! We're so happy the booking was easy, the repair was fast and on time, and that our staff was helpful and friendly.
Great customer experience and friendly…
Great customer experience and friendly technician
10 février 2026
Réponse de National Windscreens - St Austell
We appreciate you sharing your feedback! We are so happy to hear you had a great customer experience and the technician was friendly.
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