Got a booking promptly (within a few days of my old windscreen developing a crack), and the service was professional, friendly and fast. Within a couple of hours I was driving home with a shiny new wi... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnits 9 & 10 Doric business Park, Avon Way, Canal Road Industrial Estate, BA14 8FW Trowbridge, Wiltshire, GB
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Lisez les avis des autres
A tricky job as the car was a newly launched BMW IX3 Neue Klasse and i don't think any had previously needed a new windscreen. The work was carried out quickly and efficiently with a little tech suppo... Voir plus
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Shout to the team in Trowbridge. May not be the largest depot but the ream there did a great job on my replacement windscreen. Replacement was quick and even noticing wiper arms had been swapped when... Voir plus
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I would have given 5 stars, but I was disappointed with the payment options as there wasn't a option to speak with a human being? I had to have 3 or 4 attempts at paying the excess. Once paid I was g... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Trowbridge
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Units 9 & 10 Doric business Park, Avon Way, Canal Road Industrial Estate, BA14 8FW, Trowbridge, Wiltshire, Royaume-Uni
- 01225-220-187
4,6
Excellent
321 avis
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Very helpful
Very helpful. Didn’t take long to replace. Clean and tidy job done. Thanks guys.
19 janvier 2026
Réponse de National Windscreens - Trowbridge
We appreciate you taking the time to leave us this great feedback! We're so glad to hear that you found our service helpful and efficient and that we left everything clean.
Was easy to book an appointment.
Was easy to book an appointment.
Staff very efficient.
12 janvier 2026
Réponse de National Windscreens - Trowbridge
We're happy to hear that booking was easy and our staff was efficient. Thank you for your feedback.
Réponse de National Windscreens - Trowbridge
We appreciate you sharing that you found us helpful and professional! We are so happy you had a positive experience.
Your agents turnt up to do more than 1…
Your agents turnt up to do more than 1 screen that day . On my lorry they were outstanding extremely knowledgeable about the job . Very efficient left my lorry immaculate. Congratulations to both of them. Thank you for your service.
8 janvier 2026
Réponse de National Windscreens - Trowbridge
We appreciate you taking the time to share your feedback. We're happy to hear that you were pleased with the agents' knowledge and efficiency during the multiple screen replacements. It's great to know they left your lorry immaculate.
I have already sent a review
I have already sent a review.
Windscreen fitted was smeary on the inside making visibility poor in the low winter sun. No space to park when arriving at the branch except on the pavement as there were double yellow lines on the road. Staff were friendly and helpful.
7 janvier 2026
Réponse de National Windscreens - Trowbridge
We appreciate you taking the time to share your feedback. We're sorry the internal windscreen was smeary and visibility was poor. We'll address the parking issue and the windscreen issue with our team.
Trowbridge branch…
“The two guys at the Trowbridge branch were extremely helpful and polite. Straight‑talking, down‑to‑earth service — really appreciated.”
12 décembre 2025
Réponse de National Windscreens - Trowbridge
We appreciate your positive feedback! We're happy to hear that the team at the Trowbridge branch was helpful and polite, and that you appreciated the straightforward service.
Helpful and polite staff.
Helpful and polite staff and kept me informed of progress with sourcing the replacement windscreen.
20 décembre 2025
Réponse de National Windscreens - Trowbridge
We appreciate your positive feedback. We're happy to hear that our staff was helpful and polite and kept you informed about sourcing your replacement windscreen.
Very efficient service competent team…
Very efficient service competent team ready early
18 décembre 2025
Réponse de National Windscreens - Trowbridge
We appreciate you sharing! We're so glad to hear that our service was efficient and the team was competent and ready early.
They were polite and efficient
They were polite and efficient. I went into town for a coffee and they said they would phone me when the car was ready, which they did. They reversed the car out of the garage and on to the road for me.
16 décembre 2025
Réponse de National Windscreens - Trowbridge
We're happy to hear that you found our service polite and efficient. It's great to know that we could make your experience convenient by calling you and bringing your car to the road. Thank you for your feedback.
Réponse de National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Niel very Helpful
6 décembre 2025
Réponse de National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Good work!!
29 novembre 2025
Réponse de National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Trowbridge
We are happy to hear that you had an excellent experience with our service. Thank you for your positive feedback; it means a lot to us.
Very friendly and professional.
17 novembre 2025
Réponse de National Windscreens - Trowbridge
We appreciate you taking the time to share your positive experience with our team and their professionalism.
Replacement windscreen. Jamie who fitted my windscreen
Jamie who fitted my windscreen, did so very professionally and showed me lots of patience and courtesy in this matter. Jamie was excellent, talked me through the process, timescale involved and what was expected of me post fitting. Jamie is a true ambassador for your company. Thank you Jamie.
31 octobre 2025
Réponse de National Windscreens - Trowbridge
We appreciate you taking the time to share your feedback. We're happy to hear that the windscreen fitting was done professionally and with patience and courtesy. It's great to know the process was explained clearly and that you felt well-informed.
I have already reviewed this…
I have already reviewed this experience, 4 star because head office moved appointment from 12-12.30 to 4pm and did not inform, but guys on the spot were 110%
15 octobre 2025
Réponse de National Windscreens - Trowbridge
We appreciate your review and are glad the team on-site met your expectations. We regret the scheduling miscommunication and will address this to improve our processes. Thanks for your feedback.
Very good very quick easy to find but…
Very good very quick easy to find but I have a dash cam and the wire is now hanging down, very anoying
14 octobre 2025
Réponse de National Windscreens - Trowbridge
We're glad it was quick and easy for you. We're sorry the dash cam wire is an issue. We'll see how we can improve this in the future.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Fantastic service getting my windscreen replaced …
Fantastic service getting my windscreen replaced. Great customer service the best I have ever received.
During a stressful time for me the staff were so efficient and supportive. My car was ready within hours and they even collected me to take me back to their premises ti collect my car so I could continue my day.
Just awesome
9 octobre 2025
Réponse de National Windscreens - Trowbridge
We appreciate you sharing your experience. We're happy to hear that you received fantastic service and the best customer service. It's great to know the staff were efficient and supportive during a stressful time and that you were able to continue your day.
Réponse de National Windscreens - Trowbridge
We're happy to hear that our team arrived promptly, demonstrated expertise, and maintained a clean workspace. Thank you for your positive feedback!
The communication before and during the…
The communication before and during the windscreen replacement was excellent. Also the staff onsite were very friendly and helpful.
1 octobre 2025
Réponse de National Windscreens - Trowbridge
We appreciate your positive feedback. We're happy to hear that you experienced excellent communication and found our staff to be friendly and helpful during your windscreen replacement.
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