The customer service was nice and the time to complete the task on my vehicle was perfect. Just took 1 star off because my car was dirty from inside. The bottom plastic panels inside the door on the b... Voir plus
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Établissement
Changer d'établissementUnit 5 Watford Trade Park, Greycaine Road, WD24 7GP Watford, Hertfordshire, GB
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Great customer service and understanding staff as I was running late for my appointment. They completed the work as quickly as they could and the inside of the car was clear of any glass.
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Despite the fact that my dashcam stopped working after my windscreen was replaced, I would still rate their service highly. The job was completed much quicker than I expected, and they did an excellen... Voir plus
L'entreprise a répondu
Excellent, finished the replacement of my windscreen a couple of hours quicker than expected. Car was handed back in the same state I took it in.
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À propos de l'entreprise
À propos de National Windscreens - Watford
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 5 Watford Trade Park, Greycaine Road, WD24 7GP, Watford, Hertfordshire, Royaume-Uni
- 01923-375-113
4,3
Excellent
807 avis
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My experience was amazing
My experience was amazing from start to finish. The young lady on the phone who arranged my visit was really knowledgeable and helpful, and I had an appointment for someone to come out within 48 hrs. The young man who came to fix my window..... what an absolute credit to this company! He was so polite, friendly and again, super knowledgeable. He called ahead to let me know a rough ETA, and was so lovely to deal with. He also made a point of explaining what he thought had caused the damage to my glass, what he'd done to avoid it happening again and what I'd need to do if it did. ( relating to a dent in my framework). He did an amazing job, and honestly I can't think of the last time I was this bowled over by someone's level of customer service. Would highly recommend!
12 juillet 2026
Réponse de National Windscreens - Watford
We are absolutely thrilled to hear about your amazing experience from start to finish! It's wonderful to know that our team provided such knowledgeable and helpful service, from arranging your visit to the excellent work done on your window. We truly appreciate you highlighting the exceptional customer service you received.
5 stars for windshield replacement
5 stars for windshield replacement
3 stars because the technician broke the camera cover clip and took all the pictures as proof, saying it was already broken! Before I got to the service the camera was sitting perfectly, no gaps.
I went home to clean the car inside and i found a piece of plastic cover clip from the camera. They cleaned it well thinking I wouldn't find anything from the camera cover.
Now I have to spend another 50 pounds to fix the camera cover.
Be careful and check the camera cover or the mirror inside the car first. They don't care when they remove the plastic to replace the windshield.
10 juillet 2026
Réponse de National Windscreens - Watford
We appreciate you bringing this to our attention. We sincerely apologize for the issue with the camera cover clip and the inconvenience this has caused. We are sorry to hear about your experience and will review our procedures to prevent similar occurrences.
Réponse de National Windscreens - Watford
We're so pleased to hear that your installer was friendly, fast, and professional. Thank you for sharing your positive feedback with us!
Vehicle was booked in as agreed
Vehicle was booked in as agreed and job was completed without any problems
2 juillet 2026
Réponse de National Windscreens - Watford
We're so pleased to hear that your vehicle was booked in as agreed and the job was completed without any problems. Thank you for your positive feedback!
Quick and efficient service.
Quick and efficient service.
My windscreen was fitted quicker than expected
30 juin 2026
Réponse de National Windscreens - Watford
We're so pleased you found our service quick and efficient, and that your windscreen was fitted faster than you anticipated. Thank you for your feedback!
Perfect service
Took my Peugeot 308GT to Watford yesterday to have cracked windscreen replaced. Excellent friendly service from start to finish including the calibration of sensors. Whole process took around two hours when I had been prepared for four.
Perfect....
9 juillet 2026
Avis spontané
Réponse de National Windscreens - Watford
We're delighted to hear that you had such a positive experience with your windscreen replacement at our Watford branch. It's wonderful to know that the service, including the sensor calibration, was excellent and efficient. Thank you for your kind words!
fast ,tide and clen service
29 juin 2026
Réponse de National Windscreens - Watford
We are so happy to hear that you found our service to be fast, tidy, and clean! Thank you for sharing your positive experience with us.
The whole process was really easy..
The whole process was really easy... from booking the appointment to having windscreen replaced. The fitter was a cool dude, polite and efficient so very happy with the service provided.
2 juillet 2026
Réponse de National Windscreens - Watford
We're so pleased you found the entire process easy, from booking to the replacement. We're especially happy to hear our fitter was polite and efficient, and that you're very satisfied with the service!
Réponse de National Windscreens - Watford
We are so pleased to hear that you found our service and customer care to be efficient. Thank you for your wonderful feedback!
The technician contacted us on the…
The technician contacted us on the morning of fitting the new windscreen advising he was on his way (time slot between 09.00 - 12.00)
I was able to track him, he arrived within the time slot, fitted the windscreen advised me to leave it a least an hour (or longer) before driving to let the glue settle and not to wash it for at least 72 hours if any problems to ring him.
He was very polite and got straight on with the job.
Only problem was that I had to wait a week for it to be done. Due to the roads (Pot Holes) and uneven roads very difficult to drive so I was unfortunately off the road until it was replaced.
29 juin 2026
Réponse de National Windscreens - Watford
We're so pleased to hear about the positive experience you had with our technician and the efficient windscreen fitting. We understand your frustration about the delay in getting the repair done, especially with difficult road conditions.
Réponse de National Windscreens - Watford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Very efficient and pleasant…
Very efficient and pleasant technicians-- Generally very good service from booking through to fitting and prompt attention to the repair.
24 juin 2026
Réponse de National Windscreens - Watford
We're so pleased you found our technicians efficient and pleasant, and that you experienced very good service from booking through to the repair. Thank you for your kind words!
Very friendly & obliging staff.
Very friendly & obliging staff.. managed to fit us in at short notice as we were due to go on holiday!
12 juin 2026
Réponse de National Windscreens - Watford
We're so pleased our staff were friendly and obliging, and that we could fit you in at short notice before your holiday. Thank you for your kind feedback!
Great customer service
Great customer service, very accommodating and great communication
22 juin 2026
Réponse de National Windscreens - Watford
We're so pleased you experienced great customer service and communication. We appreciate your positive feedback and are happy we could be accommodating!
not very impressed
was told will be done at home.A week later I was told to bring the car to the Watford depo . the work was done well but not very impressed.
18 juin 2026
Réponse de National Windscreens - Watford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Thanks for excellent service.
14 juin 2026
Réponse de National Windscreens - Watford
We appreciate your kind words!
My experience was excellent the staff…
My experience was excellent the staff were great really helpful and friendly I’ve already recommended everyone I know to come to your centre in Watford thank you so much
17 juin 2026
Réponse de National Windscreens - Watford
We're so pleased you had an excellent experience with our helpful and friendly staff. Thank you for your kind recommendation!
Réponse de National Windscreens - Watford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Watford
Thank you for your positive feedback!
They did perfect job on time and they…
They did perfect job on time and they were very kind while ı was waiting
10 juin 2026
Réponse de National Windscreens - Watford
We're so pleased we did a perfect job on time and were kind while you waited. Thank you!
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