Lovely chap came out. Decided it needed replacing and booked it in for the next day. I sat in their warm, clean office using their wi fi and was offered a cuppa when they had one. Really nice people.... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement2 Brympton Way, Lynx West Trading Estate, BA20 2HP Yeovil, Somerset, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Staff being accommodating to enable me to take only available slot before my MOT was due Information re wipers and initial care of new windscreen given when collecting car. Pleasant young man who a... Voir plus
L'entreprise a répondu
We had a lovely chap called Josh who on his first visit was unable to fix repair (not his fault) he then rearranged another visit within two days. He came back replaced windscreen very quickly.
L'entreprise a répondu
I had my T-roc windscreen replaced a couple of weeks ago and overall the experience was great! Great correspondence to let me know what was happening, where and when. On the day they replaced it, it... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Yeovil
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
2 Brympton Way, Lynx West Trading Estate, BA20 2HP, Yeovil, Somerset, Royaume-Uni
- 01935-250-236
4,8
Excellent
368 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Impressed with Yeovil branch
Lovely chap came out. Decided it needed replacing and booked it in for the next day. I sat in their warm, clean office using their wi fi and was offered a cuppa when they had one. Really nice people. Windscreen seems to be doing the job! Only gripe is that the costs weren’t clear and it was quite a bit more than I expected ie the part I had to pay that wasn’t covered by insurance.
10 octobre 2026
Réponse de National Windscreens - Yeovil
We are delighted to hear that you enjoyed the friendly service, comfortable waiting area, and hospitality from our team, and that your new windscreen is working great. Thank you for your feedback regarding the pricing transparency; we apologize for the surprise regarding the insurance excess cost and will work on making our financial information clearer for our customers in the future.
Fantastic technician
Fantastic technician in terms of expertise, friendliness and professionalism. Great communication, on time and went above and beyond in service.
19 septembre 2026
Réponse de National Windscreens - Yeovil
We're so pleased to hear that our technician provided such a fantastic experience! It's wonderful to know they demonstrated expertise, friendliness, and professionalism, and went above and beyond in service.
Whole experience was easy fitter was…
Whole experience was easy fitter was helpful and finished on time
9 septembre 2026
Réponse de National Windscreens - Yeovil
We're so pleased to hear that your experience was easy and that our fitter was helpful and finished on time. Thank you for your wonderful feedback!
Staff being accommodating to enable me…
Staff being accommodating to enable me to take only available slot before my MOT was due
Information re wipers and initial care of new windscreen given when collecting car.
Pleasant young man who answered all my questions williny
26 août 2026
Réponse de National Windscreens - Yeovil
We're delighted to hear our staff were accommodating and that we could fit you in before your MOT. It's great that you received helpful information about your new windscreen and that our team member answered all your questions. Thank you for your positive feedback!
This guy went above and beyond
This guy went above and beyond! I hope he knows what a difference he makes! Thank you !
17 août 2026
Réponse de National Windscreens - Yeovil
We are so happy to hear about your positive experience and that our team member made such a difference! Thank you for sharing your kind words with us.
Réponse de National Windscreens - Yeovil
We're so pleased to hear that you've experienced regular updates and efficient, friendly service from us. Thank you for your positive feedback!
Réponse de National Windscreens - Yeovil
We are so pleased to hear that you experienced such great, quick, and excellent service on the day. We truly appreciate your positive feedback!
Réponse de National Windscreens - Yeovil
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Great service
Great service. It says online it will take 4 hours but it only took an hour and a half. Very nice gentleman fixing the car.
Not the easiest of places to find as it’s in an industrial estate which is like a maze.
13 août 2026
Réponse de National Windscreens - Yeovil
We're so pleased to hear the service was efficient and completed much faster than expected, and that you found our technician very nice. We appreciate your feedback regarding the location and will consider how to improve directions.
Really quick and very helpful service.😊
5 août 2026
Réponse de National Windscreens - Yeovil
We're so pleased to hear that you experienced such quick and very helpful service. We truly appreciate your positive feedback!
Very good job and quick 🙏🙏🙏
4 août 2026
Réponse de National Windscreens - Yeovil
We are so pleased to hear that you found our work to be very good and quick. We truly appreciate your positive feedback!
I had my T-roc windscreen replaced a…
I had my T-roc windscreen replaced a couple of weeks ago and overall the experience was great! Great correspondence to let me know what was happening, where and when. On the day they replaced it, it was carried out quickly and efficiently.
The only slight let down for me was that I noticed a feint scratch all the way across the glass, but this was about 6 days after I'd had it replaced as I hadn't really used the car after driving home.
31 juillet 2026
Réponse de National Windscreens - Yeovil
We're pleased to hear that the correspondence was great and the replacement was carried out quickly and efficiently. We're sorry to learn about the faint scratch you noticed on the glass and appreciate you bringing it to our attention.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
After 2 complaints I got no where as…
After 2 complaints I got no where as they stick to a script so you the customer loose no matter how honest you are and their fitter don't acknowledge conversations he had with you saying everything is working perfectly after fitting a new screen. I say this to anyone thinking of using Yeovil branch DON'T. I also noticed when I came to clean my car I had light scratches on my body work which luckily polished out. They in the end passed my complaint on to my insurance and they were no better as these businesses stick together so the consumer always looses so when I renew my insurance it'll be with a new provider even if it costs me slightly more.
15 juillet 2026
Avis spontané
Réponse de National Windscreens - Yeovil
We are truly sorry to hear about your negative experience, particularly the issues with the fitter's communication and the scratches on your bodywork. We understand your frustration with the complaint process and the subsequent interaction with your insurance.
Réponse de National Windscreens - Yeovil
We appreciate your feedback and are glad to hear everything is good so far. We hope it continues to meet your expectations!
Great customer service & helpful staff
Great customer service & helpful staff. No issues with the booking process and good communication before and after carrying out the windscreen replacement. They completed the work ahead of my allocated time slot so I was able to collect the van earlier than planned. Would highly recommend (and they are much cheaper than autoglass)
28 juillet 2026
Avis spontané
Réponse de National Windscreens - Yeovil
We're delighted to hear about your positive experience with our customer service and helpful staff. It's great that the booking process was smooth and communication was good. We're especially pleased we could complete the work ahead of schedule, allowing for an earlier collection. Thank you for your high recommendation!
Efficient and quality work to replace…
Efficient and quality work to replace my windscreen
21 juillet 2026
Réponse de National Windscreens - Yeovil
We're so pleased to hear that the work to replace your windscreen was efficient and of high quality. Thank you for your kind feedback!
Excellent service
Excellent service. Very helpful and polite. The staff were friendly and accommodating.
A very professional operation.
16 juillet 2026
Réponse de National Windscreens - Yeovil
We're so pleased to hear you received excellent service and found our staff very helpful, polite, friendly, and accommodating. It's wonderful to know you view our operation as very professional.
Réponse de National Windscreens - Yeovil
We're so pleased you experienced professional, prompt, and friendly service at our Yeovil, Somerset location. Thank you for your kind feedback!
Staff were very helpful and work was…
Staff were very helpful and work was completed in time.
2 juillet 2026
Réponse de National Windscreens - Yeovil
We're so pleased to hear that our staff was very helpful and that the work was completed in a timely manner. Thank you for your kind feedback!
Very happyVery happy with the service turned up…
Very happy with the service turned up on time completed the job without any hassles.
30 juin 2026
Réponse de National Windscreens - Yeovil
We're so pleased you were happy with our service and that we completed the job on time and without any hassles. Thank you for your feedback!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.