We took a team of members from Saddleworth & District pony club to see and learn about different bits and items of tack. This was in preparation for our area Horse & Pony Care competition. We were mad... Voir plus
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I don’t usually leave reviews but this coat is such good quality & value it deserves it! Fast delivery. Second purchase for myself after Granddaughter was delighted with hers! Don’t hesitate I’m s... Voir plus
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This was my first time using this company, but previous reviews hadn't mentioned any major problems, so I thought I'd try them. I started by using their live messaging facility, as I had a query ab... Voir plus
L'entreprise a répondu
I’m recently new to horse riding and with how much I’ve been enjoying it, I decided I’d take a trip to the Rochdale store to get my own gear. For starters as I walked into the store I was welcomed... Voir plus
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À propos de l'entreprise
- Magasin d'équitation
- Magasin de vêtements
- Centre de randonnée équestre
- Magasin de vêtements et d'articles de plein air
- Animalerie
À propos de Naylors
Écrit par l'entreprise
Naylors is the largest UK based Equestrian, Country and Pet retailer with stores across the UK including concessions in GO Outdoors and an online store at naylors.com. We pride ourselves on our excellent customer service and can offer you in-depth product knowledge and advice.
Contact us via Customer CareCoordonnées de contact
OL11 5AT, Royaume-Uni
- 01706507555
- customer.services@naylors.com
- naylors.com
4,6
Excellent
3 k avis
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Easy process delivered on time
Easy process delivered on time, so far the boots have done what I need them to do. Have not stood in water yet if they fail I will let you know
15 avril 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Réponse : Naylors
We are happy to hear that we have proved great efficient service with your order.
Thank you for your review.
Réponse : Naylors
Thank you for taking the time to leave a review.
We are pleased to hear that you found the ordering process easy and we was able to provide a convenient collection address.
We hope we can be of assistance in the future.
Réponse : Naylors
It is amazing to know that you found the service provided to be excellent and quick. Your feedback is important to us and we do hope that we can continue to of assistance with your future purchases.
Only half of order received
Only half of order received. No communication from you regarding order.
12 avril 2026
Réponse : Naylors
Thank you for taking the time to leave your review. I am sorry to hear that you have not yet received your full order. Please do contact our customer care team for them to investigate this further. You can contact the team by phone on 01706507555 or by email at customercare@naylors.com.
Felt delivery was slow and would…
Felt delivery was slow and would appreciate some communication for when it was sent out.
12 avril 2026
Réponse : Naylors
We appreciate you taking the time to leave your review about the delivery communications of your recent purchase. Once an order has been despatched an email with the tracking information is sent to the email address that has been provided to us on the order. There can be occasion where this email bounces into spam folders rather than the direct inbox. If you would like our customer care team to look into this further please do contact us on 01706507555 or customercare@naylors.com we would be more than happy to look into this further for you.
This was so helpful for my riding
This was so helpful for my riding. I would recommend it anyone. Saffron was brilliant so friendly and explained really clearly what to do. She gave some great tips and advice. I will definitely be booking another session soon
18 avril 2026
Avis spontané
Réponse : Naylors
Thank you for leaving your review about your recent horse simulator session at our Nantwich store. We're pleased to hear that you enjoyed the session with Saffron and that you found her tips and advice to be useful. We look forward to seeing you in store for another session soon.
Friendly, knowledgeable staff
I’m recently new to horse riding and with how much I’ve been enjoying it, I decided I’d take a trip to the Rochdale store to get my own gear. For starters as I walked into the store I was welcomed with a warm hello. The store layout was fantastic and also clean!
I had a wander over to look at boots and then a very nice young lady named Sian came to help and after trying a few pairs on I got sorted with some lovely nice long moretta boots. I then had a wander over to the safety department, where she then measured me up and fitted a new hat.
She was helping me for over an hour and there was no rush or pressure, just fantastic customer service.
Thank you so much, very happy customer, I will be returning!
16 avril 2026
Avis spontané
Réponse : Naylors
Thank you for taking the time to leave your review about your recent visit to our Rochdale Store. It is great to hear that Sian was able to assist you in finding a new pair of boots and riding hat. We look forward to seeing you in store again in the future.
I don’t usually leave reviews but this…
I don’t usually leave reviews but this coat is such good quality & value it deserves it!
Fast delivery. Second purchase for myself after Granddaughter was delighted with hers!
Don’t hesitate I’m sure you’ll love it it’s as good as more expensive ones!
4 avril 2026
Réponse : Naylors
Your review means a lot to us and we're grateful you took the time to leave your positive feedback. It's amazing to know that you are pleased with the quality and value for your coat. We do hope that you will shop with us again soon and that we can be of service again.
Very good service
9 avril 2026
Réponse : Naylors
Thank you for leaving your 5 star review. We're pleased to know that you a happy with the service that you have received and we do hope to continue to be of service.
Great communication and speedy delivery.
2 avril 2026
Réponse : Naylors
We are pleased to hear that you received great communication along with a speedy delivery on your order.
Thank you for your review.
Competitive Pricing and Quick Delivery
This was my first time using this company, but previous reviews hadn't mentioned any major problems, so I thought I'd try them.
I started by using their live messaging facility, as I had a query about one of the products I intended to purchase. My query was answered quickly and efficiently.
The ordering process was quick and simple, and my package was dispatched the day after I ordered. It was delivered two days later. I will definitely use them again as long as their prices remain competitive.
To summarise, I ordered on a Wednesday afternoon, and the delivery was made on the Saturday morning.
9 avril 2026
Réponse : Naylors
Thank you for taking the time to leave a lovely review.
Its great to hear that you found our live messaging useful and we was able to answer your query quickly and efficiently. Its also good to hear that you found the ordering process quick and simple and that your parcel was despatched and delivered quickly.
We hope we can be of assistance again in the future.
Réponse : Naylors
We are happy to hear that you found it easy to place a order and that your order was delivered quickly.
Thank you for leaving a review.
Réponse : Naylors
Thank you for your five star review.
We are pleased to hear that you received great service, prompt delivery and brilliant rugs.
We do hope we can be of assistance in the future.
Pony Club Learning
We took a team of members from Saddleworth & District pony club to see and learn about different bits and items of tack. This was in preparation for our area Horse & Pony Care competition. We were made to feel extremely welcome and our members learnt so much in a fantastic environment. Thank you Naylors
2 avril 2026
Avis spontané
Réponse : Naylors
Thank you for leaving the five star review.
We are pleased to hear that your team felt welcome and found the visit to our Rochdale store beneficial for the Horse & Pony Care competition preparation.
It's great to know our environment contributed to a fantastic learning experience for all your members.
Happy with items bought online
Happy with prompt delivery of my items. Good quality and good value for money.
1 avril 2026
Réponse : Naylors
Its great to hear that the items were delivered promptly, and that you found them to be of good quality and value for money.
Thank you for taking the time to leave a review.
Quick delivery of a perfect coat.
8 avril 2026
Réponse : Naylors
We are happy to hear that you received your coat quickly and that it was perfect.
Thank you for your positive feedback.
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