North Carolina State Employees Credit Union Avis 

I don't normally post reviews, but if this can help someone, it's worth the time. I recently sent money from our SECU checking account through Venmo to make a deposit for a vehicle. We are not on Facebook, but my supervisor told me that a friend of hers was selling a car and—long story short—I sent the deposit. I found out the next day that the person's Facebook account had been hacked and the hacker was also using her cell number. I have known my supervisor for years, and she felt terrible about falling for this as well and telling me about the vehicle. I'm sure other people were also scammed. I immediately called NCSECU, and they told me I could not dispute the charge until the transaction posted. I'm not sure why it couldn't be stopped while pending, similar to the way we stopped checks back in the day, particularly if you know it's a scam. Once the charge posted, I called to dispute it since it was fraud. I also filed a police report and provided that information as well. I was told I would hear something within 10 days. Ten days later, I received a letter stating the dispute was declined and that I could request the notes from the decision if I wanted. I called today to request the documentation from the investigation (I'm not sure what type of investigation actually occurred), and the guy acted like he had no idea what I was talking about. What bothers me most is that my wife and I have been with NCSECU for 30 years and this is the customer service we receive. No phone call, no follow-up questions, nothing. Just a letter saying you're out of luck, and that's it. It was my fault for initially 'authorizing' the transaction, of course. But even if I will never see a penny of the $2,000, you just expect more from a bank you have been loyal to for so many years. We will be moving our money to a different bank. Not that we will be missed, obviously, but we just don't want to stay with a bank that can't at least provide some level of support in a situation where you already feel helpless. Again, I hope this will help someone out there.

It is rare that I feel like more than a SSN with NCSECU. Customer service is an oblique construct with the organization but there are a few that hold true to their publicized ‘values’.

I don't think it should take over 9 days to verify a settlement check. The other bank is just 30mins up the road. It's ridiculous at the amount time to hold your funds we will be finding another bank I'm so disappointed and dissatisfied with this bank and been with them few years.

I've used 4 different branches as my "primary" base. Virtually every experience I've ever had has been fantastic. And their loan rates are better than most.

In all my years, I have been with many different banks, as I have moved and such, and I will say that SECU, is by far my most favorite. I will never leave, I do not ever plan on leaving this bank and I have gotten my daughter on and she is now living her life and loving her bank. I now have also started my son savings account with this bank, and I hope they keep it forever as well. I honestly have no idea how long I have been a member, but it’s been at least 10 years. Absolute wonderful customer service every time I go. Representatives and cashiers are always pleasant and very nice. The wait time is never outrageous. I always feel very welcomed and it’s nice. I will always suggest this bank to people and if they cannot get in for one reason or another, I will not do it for them unless it’s immediate family but I like not just everybody can join because it would be extremely busy.

I have been banking with NCSECU since 2000, and I don't ever plan to leave the credit union even though I have left the state. Customer service has always been fast, efficient, and courteous. Their interest rates remain lower than most other banking institutions, and if a customer has an issue with identity theft or credit card disputes, they are always on top of it right away and typically resolve the issue in favor of the customer. I give them my highest recommendation!

Full service banking. Staff are always very helpful and service is better than most normal banks. Also much faster to get hold of someone on the phone compared to normal banks where you can be stuck on hold for ages. Also i did not have any fees except for $1 annual membership fee.

Worst bank ever. They act like they are doing you a favor just to hold your money (over $50k most of the time) and then become belligerent when you need anything from them. Had a POC friend come in with a check from me and they refused to cash it- for NO reason. Find somewhere to bank besides the Hamilton Rd branch. Horrible customer service.

This is the best bank I have ever dealt with. They are courteous and responsive and super helpful.

Freaking awesome bank. ( credit union). Nice. And just plain good !