NCT Avis 

I had a NCT appointment today at 17:55.
I came with my son who is nearly three years of age.

At reception an employee from Philippines took care of me. He had a poor English, so this was the first major thing that I've noticed. I believe that there should be a minimum level of conversational English in order to do the job properly at NCT on any car, because you also need to communicate with the customers. Or am I wrong? I am a foreigner myself, and this is completely unacceptable.

So the guy took keys and car went in. After about 20 minutes, a guy comes into the waiting room and demand me to come into the garage. I carried my son on my left arm and went into the garage where they test the cars. I'd say that this is unacceptable too. Not only a minor went into a garage but me too, without any ppe whatsoever. A very poor safety protocols. Or am I wrong?

We went in and the guy told me "I can't start your car". I saw a steering wheel is completely locked, tyres go to the right, pointing to the right. I sat into the car with my son, and tried to start the car. I couldn't. Steering wheel completely blocked, jammed. So I asked him, "how did you do that, explain me how did you broke the car?"

I drive this car everyday for the last year since I bought it. I work 5 days a week. I never had this problem or anything similar. I drove from my house after work to the nct test centre and I had NO PROBLEMS.
That guy broke up my car, I would say he was too hard on the key, so the key teeth broke and it was unable to unlock the steering wheel and start the car.

After 5 minutes of trying, all employes come and look at me and my son, stress was high, then they decided to push the car out. Few employees started pushing car, car was moving to the right but somehow managed to stop outside. Also, right before they started pushing car, team leader was aggressive towards employee who was testing my car. He pushed him and yelled at him. This is highly unacceptable in any workplace. This assault happened around 18:15-18:25. I am sure 100% that this is on camera. I am going to report all of this.

At the end, they left me with half broken car, outside nct test centre, with jammed steering wheel, car parked completely off on the side of the parking lot, on drivers side opened window, me and my son were thrown out like garbage, unable to start the car, they handed me failed certificate and they left. Outside was around 14 Celsius, my son was cold.

Is this normal and acceptable? You tell me. Send me an email or give me a call, and explain, NCT management.

Unfortunately I have lost my mind and started yelling. This was immature and I apologized afterwards. I would not do that again. I am just a human, a father, and that day-a very stressed out individual (after a hard day at work, too).

Due to water damage, they could not verify my student bus pass and will not reimburse the £30 odd pound I had to spend during the week getting the two buses to uni and work because they messed up.

Fonthill. Asian lady behind the counter was so rude when I told her there was a car with no disabled badge in the disabled space. She told me it was a staff car, got stroppy when I said they had no business parking there, said there were two spaces down the end of the lot that a disabled driver could park in even had the gaul to ask me what my problem was! Possibly the rudest person I've ever encountered in a customer service role. Oh and the lift that was out of service last year is still not fixed so I couldn't go upstairs to wait.she had no consideration for disabled drivers, instead of showing empathy she chose to be argumentative didn't think there was anything at all wrong with a staff car taking one of only two disabled spaces. Disgraceful attitude I had to walk outside I was so angry

Had an NCT on Tuesday morning in Ballymun , went to no1 should’ve went to no. 2, but no problem got sorted , brilliant staff and very efficient.
Overall wonderful experience.

I applied to have my NCT test in Carndonagh and organised an Annual leave day to only be told that my appointmemnt could no longer be satisified at 830 am by text which was supposed to be at 4pm.

then i couldnt get a rescheduled appt in donegal for approx 3 weeks.

When i eventually got my car to the test centre thre was 2 failures of which one was a headlight and the other was a seatbelt.

The head light is anlaysed by machine so i accept this but the visual of a seat belt that the over zealous assessor claimed was "frayed" was ridiculous and as it was noted on the NCT test has now resulted in a repair cost of almost €500 for nothing other than an assessor conjuring up reasons to fail a car - money money money for the NCT and their retests.

Visited Naas NCT Centre in Toughers this morning. Very efficient service. In and out in 20 minutes. Friendly staff. Newly refurbished waiting area which is a good improvement.

Blarney test centre
AVOID AVOID AVOID
Should have read the reviews before booking, they’ll find anything to fail you on.

Thanks to Sandra at reception and the car Marshall on duty today at Fonthill Nct Centre.
Very obliging and helpful sorting out a problem for me.5 stars!

Had my nct in ballysimon in limerick at 10:10 today ,couldn’t have been treated any better from the check in with Mike to Darren who did my car,fantastic all around thanks again lads Nicole power

Incompetent, and unqualified "mechanics".
Poor communication.

They could fail your car for random reasons. When you understand your car isn't troubling you for certain reasons, they could fail it by just visually seeing it. There is no data driven approach to these visual issues. It feels like you are forced to spend on your car every time you take for a test, so there is constantly a business running around tests and mechanical fixes.

The NCT standards are poor with visual checks as there are no data behind it.

Brought my car in for my annual NCT test and it failed on a number of items (fair enough, I expected that a few things would need to be done with it). I brought it to a mechanic and got everything fixed, booked it in for a retest and brought it back. The second time, they failed it again because one of my break lights was slightly less intense than the other (seemed like a stupid reason but fair enough, they know what they're doing). The guy told me I would need a visual retest and that I had a month to get the problem fixed and bring it back. I got the problem fixed and brought it back. When I got there, the guy refused to pass it as he said it was out of date and I would need a full retest. If anyone from the NCT is reading, here's a hint... Don't tell people they have a month to get their car retested if, when they bring it back 2 weeks later, you're going to say it's out of date.

I came 20 min earlier and went nice and smoothly wherever the reception brunet lady at point 1 woesn't very friendly, and and it ruined the whole thing

It’s starting to get to the point that it’s ridiculous. Came over to get my test done in athlone was booked in for 16:20 showed up 30 minutes earlier. While I waited an hour for my car the 3 testers were standing around talking to themselves and on the phone and standing around smoking while an older man got 4 cars done in the time mine was up. You call them and they say they are too busy or there is a 3 month wait for your test. Maybe if they worked instead of standing around we would be getting are tests done in time

I dropped my car in for a re test, I have to say thank you so much guys. It only took a few minutes, they staff were so nice and friendly , great experience

Drogheda NCT

Yesterday I had NCT in Drogheda. Almost past just from one light failed. I fixed on next day on Monday and came back to NCT checking centre. I arrived there an 1pm and the man at the dest told me to come back after 2pm as they are fully bucked. I told that I have only vision check up for my car just may for a few minutes. But the man just repeated all again to be back at 2pm. I came back at 2pm and still waited for another 10minutes. Another man at the when hear that I said I’m waiting here already for one hour was a bit surprised. For him took only 3-4 min to look at my car and give me papers back. And for these 3-4 minutes I needed to wait 1 hour there inside 😡 Drogheda’s NCT centre didn’t deserve to get even that one star I puted. There should be option for 0 start. Staff just not taking care of them customers and ignoring them. Shame

Went into this money making factory today and got served by an Asian girl in the fonthill centre who shouted at me next please as I walked in which was clearly me as nobody else was there!before I could even say anything she rudely says what's your reg.. which I politely gave and then she gives her information like it was such an agonizing chore to her and then as I was walking out I says your definitely going win Mrs personality of the year award and I get the sour puss look again.. people don't wanna be in your Sithole environment getting ripped off by Muppets like you so least Yas can do is be try be a bit nice to them ok 👍👍

Failed on one faulty back license plate light, nothing wrong with that of course. Came back a few minutes after for a free visual check, after dropping to an adjacent repair center to fix the issue.
I was told to park my vehicle and upon seeing a technician, just to just wave at him so he could then verify that everything is in order.

This is when everything went wrong.
I waited 5mn to see a technician, I drew his attention and he barely looked at me, and walked on to pick a vehicle waiting on the outside lanes and drove past me...
I waited another 5mn before walking back inside and asked if there was somebody available for a visual check.
The lady at the desk informed me that I would have to stand outside , and that as soon as I would see a technician I would need to draw his attention. I explained that I had already done this and that I only saw 1 technician and that he ignored me. I was advised to try again.
Which I did, stood another 10mn waiting and wasting my time, all the test lanes were empty, numerous technicians clearly saw me from the far end of the building and nobody had the professionalism to look after a customer.
There is obviously no communication whatsoever between the front desk and the technicians.
I had wasted enough time and drove off.

This was the Little Island co. Cork test center, the technician that blanked was wearing a cap, it was just before 1pm and he checked a vehicle on the far left lane, easily identifiable if this organization is properly managed.

There are obviously no supervisors, or if there are any I would be curious to find out what they are actually doing ?

NCT centers have a monopoly, they basically don't care about customers because they will keep coming back forever, no competition on the market so it's a win win situation and therefore their customer service skills / training is non existent.

From a customer service point of view , this is appalling and disgraceful.

I have no doubt that this review will end up with thousands of others in a computer recycle bin, however I am entitled to a reply that I cannot wait to read.

I went to dublin NCT to be told i will fail you made that on the boot there was a big crack on the floorpan of the boot dirty smelly seats . avoid

Thank you Eamonn for your help and Kindness when I returned on Saturday. You gave me a fright when you showed me the problem, even thought I had passed the test 2 weeks previous.. even though you are not a garage you went to your own car to get whatever to fix the problem..... Thank you again and very best wishes for your future in NCT Limerick