Nedbank Avis 

This bank has been double debiting now for months on end ,they do the debit then they debit again and reverse it and charge me for reversal ,I've contacted them their service is so poor I want to close that account , really pathetic service

Very slow responding to queries by email.
I have been with the bank for over 30 years and get very frustrated with bad service. looks like people are promoted not on ability. Say no more!
The website is not user friendly at all. Im surprised nothing seems to be done to respond to the bad reviews.

Absolutely pathetic organisation. I have been with them for 20 years and will now move everything I have with them over to a new bank.

Their internet banking facilities are always down, they do not bother to reply to the email addresses listed, their support lines are garbage and staggeringly incompetent.

This is the worst bank in South Africa, go elsewhere. Save yourself the trouble. Move if you are with them, it is worth it.

I have had a very disappointing experience with Nedbank regarding my home loan. They have repeatedly processed double debit orders and unauthorized debits, causing unnecessary financial stress and inconvenience. Despite my efforts to resolve these issues, they continue to occur, showing a lack of professionalism and reliability. If you are considering banking with them, I strongly advise proceeding with caution.

I lodged a claim for a damaged Worden garage door with Nedbank House Insurance around January 18, 2025. Initially, everything went smoothly when I spoke with the call center agent. The assessor was dispatched promptly and inspected the damage at my property. However, I was later informed that my claim had been rejected.

When I inquired about the reason for the rejection, I was told that the damage occurred a long time ago. I explained to the agent that I had left my house in December 2024 for a holiday and only returned on January 14, 2025. Upon my return, I discovered the damage and immediately made the claim.

I was promised a rejection letter within a few minutes, but after waiting for five hours without receiving it, I called the call center at 0800 555 111 again. I requested to speak with a manager and was connected to a person named Mr Joel Mashego. Unfortunately, he displayed a dismissive attitude and showed no interest in listening to my concerns. I reminded him that listening is an essential skill, but he continued to undermine my questions and insisted that Nedbank would not cover my claim.

My question is simple: Why is Nedbank, a company with a good reputation, refusing to honor what I believe is a legitimate claim? The assessor conducted a thorough inspection and found no issues. However, someone in the office is now claiming the damage happened long ago. If that were the case, I would have made the claim at that time, not now. I am simply seeking clear answers and fair treatment.

poor customer service and difficulty getting a response: from the Funeral claims team.

No customer service or payment arrangements from customer pain points.

Absolutely shit. They refuse to make reasonable payment arrangements or give grace when you are experiencing difficulties in life. I was with them since 16 years old - Worst mistake of my life, If I knew what I knew, I would NEVER open an account with them. Ridiculous. They ignore any and all emails and call back requests. They call back, but no one ever connects with you. They send you legal threats and state you never reach out to them - But I had! NUMEROUS TIMES!!!!! Even now after I had settled my overdue, they still threaten with legal action? Why, I have PAID the overdue. Nedbank does NOT care about cutomer experience, wellbeing or the health of their customers.

Only gave Nedbank a 1 star rating as they didn't have anything lower. I now it is pointless placing a review for them as they do not care and do not read these reviews as they know they are pathetic. After being a customer for over 20 years i am now closing my account with them. Numerous overseas phone calls to their help centre and a certain agent with promises and reference numbers that my account will be changed, this did not happen and i was charged the normal rate. This on an account with only one R116.00 cellphone debit every month, they charge me R240.00 pm for this service. I will transfer the balance on the account over to another bank as i am not in South Africa to withdraw it and wave Nedbank goodbye forever.

We should have an option of walking into a branch and being seen to! We do not always need to deal with the online bot or book stupid appointments!

I am extremely disappointed with the service I’ve received from Nedbank. I had a query that needed urgent attention, but after spending 24 minutes and 45 seconds on the phone and speaking to three different consultants, my issue remains unresolved.

To make matters worse:

One consultant was rude, and when I requested to be transferred to someone more helpful, I was handed off to Ranwedzi, only to explain myself all over again.
Ranwedzi then transferred me to yet another consultant without notifying me, forcing me to explain myself for the third time.
This is unacceptable customer service.

My query is about three payments I made from my current account to a stokvel account between January and October. Although I have screenshots of successful payments sent to the stokvel group as proof, I discovered yesterday during reconciliation that three transactions never went through.

The key issues:

Nedbank did not notify me of any failed/rejected transactions.
I received no notifications or alerts, despite expecting this feature to safeguard transactions.
These transactions don’t even appear on my bank statement, e.g., Transaction Number: 20240708/Nedbank/0047065738741.
I need clear answers:

Why wasn’t I notified about the failed payments?
If notifications were sent, can Nedbank provide proof?
Why are these transactions missing from my bank statement?
I moved to Nedbank expecting safety and transparency, but instead, I’m left with confusion and disappointment. Your service has been a nightmare, and I no longer trust this bank with my money. I will be moving my account to another bank

I will like feedback and way forward in regard’s to my funeral plan claim that I did on Monday at kwa Thema Branch. To my surprise today was expecting funds and the funds are not in my account and what got my attention is when I called customer care, I found out that the is no claim processed yet. Am not sure what to do cause today I must pay for the burial preparations or must I apply same strategy as what happened to Old Mutual to bring the body to the branch. Please give me feedback. Nedbank case number 88428899 For my complaint and am not getting reasonable feedback from the bank, the fault is the bank for not doing the right thing. Now I must suffer because of your incompetence.

UNFORTUNATELY I CAN'T RATE IT -1!
My husband passed away 6 months ago - he had a Nedbank account for many years. Firstly Nedbank took a week to pay out his funeral policy - because the people in the branch didn't use a ref number when they sent in the paperwork. Secondly the other lady in the branch told me that everything is sorted because the paperwork is filed correctly now and I don't have to worry about anything anymore.
Since then the account hasn't been closed, I have been pestered by the call centre that want to speak to my husband to confirm his FICA and then yesterday they phoned again because he needs to collect his credit card from the branch. They even handed him over to debt collectors for not paying his account charges etc in 4 months!!! Everytime I have to explain AGAIN that unless they can speak to the dead they won't be able to contact him at all!!! It is an emotional rollercoaster that ends with tears everytime. I don't know who to contact anymore as ALL the papers were handed in to our local branch including my executers letter - and I was never given back my copies. Needless to say at the time when I had to handle this it was between tears and I was heartbroken so I didn't insist on anything. When you go through something like that all you worry about is getting home and crying where no one can see or judge you. I will NEVER recommend Nedbank to anyone.

Nedbank foreign exhange transactions service has deteriorated the last two years so dramatically that if I could give them negative scoring I would. They rejected my transfer from overseas without ANY notification or explanation, not once but twice twice, and their helpdesk either just rings out or they can not hear me when I try to contact them
I do not recommend this bank and will move away from them as soon as I can.

After wrongfully debiting over R5000 from my account, Nedbank are refusing to process my refund request based on a technicality which makes absolutely no sense! Steer clear of this bank. They are happy to take your money but, when there is a problem, they treat you like a number and make no effort to understand your situation.

Received a call from nedbank..for the amount of money I spend with these clowns I expect alittle more respect from their call centre agents I hope the calls are recorded and they can replay it the can also close all my accounts and I can give another bank the business

This review is honestly long overdue.

They say one of the most important decisions is buying a home. We are so fortunate that making that decision was with the right individuals and partners.

This has been a journey but after receiving great news of our bond approval we can only be grateful for the people who came along with us in this journey to assist to guide to support and help us get to this end result and outstanding achievement. The application process which we engaged with Navel from Nedbank was an absolutely phenomenal experience! From start to finish, she delivered exceptional service, expertise, and compassion.

The most memorable aspects of our experience through Navel included personalized attention, seamless communication, impressive knowledge, efficient documentation, and competitive rates.

Navel’s unwavering patience and willingness to answer all our questions and her proactive approach to addressing potential issues before they arose was honestly world class.

We are so grateful for the exceptional service and genuine care. This was more than just an application and has become one of the best memories we will have. We would highly recommend Navel from Nedbank when looking to apply for a home loan.

Worst vank ever when it cones to fraud on your account.

I logged a claim on the 5th of August 2024. After being involved in a car accidents on the morning in the 4th early hours of the 4th of August.

4th August accident
- The accident was due to Kudu running across the road. Time - around 00:50. Nedbank left me stranded in the middle of nowhere in the early hours of the morning stating that "family run" was not included in my insurance. At the time of taking out the insurance, Nedbank did not state family run as an exclusion or requirement. In my 20+ years on being insured, my family was was never an exclusion. All insurers have stated that they will get me home safely.

Nedbank requested information on the 6th from the current insurer. The required information was sent on 7th. The agent on the call stated that I will have feedback on the 12th.

The same information that was sent on the 7th was resent on the 12th. I called to confirm receipt of the information, and no one at Nedbank Insurance could confirm. On the 14th of August, I was told that the claim was sent to a senior assessor, who will give feedback on the 19th. On the 14th, I was told that a specialist investigator has been appointed.

I called Nedbank on the 19th. Following up and I was told I will be contact on the 23rd. I called on the 23rd and I was told the 27th. I called on the 27th, and I was told the 30th.

In summary, no feedback on any investigation report or status of the claim

Had a horrible experience again today. Trying to inquire about possible fraud in my account. After 25min nothing was one. The one didn’t communicate with the other. My entire account could have been emptied while he was still asking security questions. Thank goodness I cancelled the card myself. The transaction is still not reported as I suspect he put the phone down in my ear

Saturday morning rushing around to different banks in Lenz re: forex.

ABSA Bank didn't have the consultant, neither did Standard Bank. I went to Nedbank after 11:35 AM at Trade Route Mall.

A kind and pleasant Forex consultant Mr Ayanda at Nedbank assisted me. Considering it was a Saturday having 30 minutes to close with few customers. Mr Ayanda took the time to assist even though the manager was constantly chasing as customers started to be pour in.

Mr Ayanda kept his cool 😎 sorting out all the particulars. It's people like Mr Ayanda in a busy stream that maintain responsibility otherwise Bank's become the reason for customers going to street traders at a time where they offer a service failing to comply on a Saturday.

All hands to Mr Ayanda. If you need Forex. I advise you drop the Trade route Mall Nedbank a call and I'm sure he'll give assistance to anyone in need of Forex.

Praise for Mr Ayanda who is an asset to Nedbank and it's Group.