Nespresso Australia Avis 

I’m a regular at Nespresso Chatswood and I find the entire team very warm and welcoming to their customers.

In fact over the years when I dropped in, we are like friends and we now chat about everything and anything

I heard there have been a few bad reviews on Marilyn and Lina by some customers. This is disturbing as they are never rude and they are always very pleasant Ladies, as do the rest of the team.

My conclusion is, that person/s is/are not a person who should be allowed to simply walk in and DEMAND a cup of Free coffee each time they walk by… he/she is a rude inconsiderate person whose behaviour shouldn’t be tolerated by Management or even so anyone who is doing their best to deliver a great Customer Service experience

I hope my feedback helps the KPIs of Marilyn and Lina and those who have had a bad review

Adeus
Soon

I had bought a machine a year ago and I had some problems with it a few months later. I was disappointed at first because I really liked it but the customer support was fantastic. They helped me through the descaling process first, checking to see if there was a way to fix the issue and then offered a replacement. It was within warranty but the quick response and action was greatly appreciated and stress free. I am still enjoying using my citiz so thank you!

This verturo pop machine blue is a piece of crap bought 2 months ago , this machine is faulty , constantly jams , sensor don’t read loose and waist pods as the red light won’t clear . Do not touch these machines , pods are dear , can not buy anywhere else . Poor quality this machine can’t give you more than a few weeks of coffee before it starts to fault. Waist of money and time

I’m extremely disappointed and frustrated with Nespresso’s website. Managing a recurring order should be one of the simplest things for a regular customer, yet Nespresso has somehow made it unnecessarily complicated and difficult.

Every single time I try to reorder, change the quantity, or edit my recurring order, I end up wasting a ridiculous amount of time trying to navigate the website and figure out how to actually complete the changes. It is confusing, frustrating, and far from user-friendly.

Quite frankly, this should not be happening with a company like Nespresso. If you want customers to continue buying from you, make it easy for them to place and manage their orders. I should not have to fight my way through the website every time I want to buy coffee.

I love Nespresso coffee, but the online ordering experience is so frustrating that it genuinely makes me question whether it is worth continuing with the service.

Nespresso seriously needs to fix this. Stop making simple things so complicated and give your customers a website that is actually easy to use.

As an Ambassador member, I am one of most valuable customers. To have my first complaint completely ignored, to have my reorder arrive late, and to open the box only to find absolutely nothing inside to make up for nesspresso mistake is incredibly insulting. It feels like nesspresso just wanted to get me off the phone rather than actually fix the problem.

No, asking for a complimentary mug is absolutely NOT too much to request.In the retail world, a mug costs Nespresso very little to make. For a top tier customer who endured a 5 day delay, a completely broken delivery promise, and hours of their own time spent chasing up the order, a mug and a few packs of coffee is a very standard and reasonable expectation for compensation

I am not complaining about how expensive their machines and pods are!!! but in fact about how disgusting the taste of their coffee is!!
For 2 years, I have tried each and every coffee pod, in the hope of finding, a coffee pod that I can enjoy with my Almond milk. I even tried Black coffee for a while but got nothing but sever reflux and stomach pain... so back to using Almond milk and I have tried many several different brands of almond milk but still, their coffee tastes like sh.. There is no consistency either in the flavour of the same pods. Every batch of the same coffee pod tastes differently!!!

I feel I have been drinking some weird drink every morning. You can't even taste the coffee and with tome it seemed to be getting worse.

I give Nespresso coffee zero rating if I could.

Don't waste your money or your health.

My Nespresso machine has burnt the countertop at my workplace and when I took pictures and sent the serial number and images of the damage and potential fire hazard they repeatedly requested proof of purchase and the warranty.
After explaining it was a gift and it was many years ago. I don’t have these details and what are they going to do about the fact that it nearly set fire to the benchtop? They repeated the same question again and then again a third time.
Terrible customer service or taking any liability for a potential fire hazard

Steer clear of this cult like Nespresso. They have botched two of my online orders. Can only buy online or at one little kiosk at carindale shopping centre. The customer service is appalling. Ordered with guaranteed 1 to 3 work day express delivery. 3 days later order not even prepared and ‘pending’ then some excuse of tech issue at warehouse. No notice how long it will take this time to deliver. Last time I ordered it took 3 weeks with no contact. Asked for refund which took ages. Don’t waste ur money on this mob!

I've had Nespresso machines for over 10 years. I love them. Still have my small one that takes original pods and have vertuo POP one black, one pink. They've all been fabulous, though I had an early experience with an original that had to be replaced under a "voluntary recall". The machines are made by both Breville and Deloghi. I choose Deloghi ones. I've had great customer service overall, both in person and instore and I love their recycling program. If I had any issues - AusPost can be unreliable for delivery times and I wish I could choose my free pods in the promo times. I don't drink double espresso.

If I could give zero stars, I would. Not only do Nespresso hide the fact that not all pods are readily available but some can only be purchased through subscription. No thank you. So I was one of those people that didn't realise that all pods were not created equal so purchased via the website. Within an HOUR I realised my mistake and called Nespresso only to be told that my order had already been dispatched. What?? How?? Long story short, I was told I would get a refund AFTER my order was returned to the warehouse and would then have to wait 7-10 business days before I got my refund! So the same company that can dispatch my order within an hour, can't refund my payment some 3+ weeks later? Sorry, but you've lost me.

I bought a Nespresso Vertuo Pop about 1.5 years ago, and I was very happy with it at first.

Recently, it started making an extremely loud noise while brewing coffee—like an electric drill. I recorded a video and sent it to Nespresso customer service. They agreed that the machine was faulty and offered to replace it with the same model.

However, after reading many customer reviews, I discovered that this is a common issue with the older Vertuo Pop machines and that it has reportedly been addressed in the newer Vertuo models. I asked if I could simply pay the price difference and upgrade to the newer machine instead of receiving another older model.

To my surprise, they refused, saying that "the program is different." I honestly don't understand that explanation. They're both Nespresso machines, so what exactly is different? It feels like they just want to keep sending out older models instead of giving customers the opportunity to upgrade to a more reliable version.

This policy was incredibly disappointing and frustrating. I expected much better customer service from a premium brand like Nespresso.

Unfortunately, I cannot recommend Nespresso based on this experience. They seem far more interested in taking customers' money than providing flexible, customer-focused after-sales support.

Purchased a Vertuo Pop machine 2 weeks ago. The machine is compact, and I have totally enjoyed the sample pack of pods (12). I also had the chance to order 30pods for free, then another order which had a promo attached to spend $75 with a free gift. Packaging is amazing, coffee is so delicious. Customer service was amazing as I had to amend the order, delivery both times was free and came within 2 days. 10/10 from me.

I brought a vertuo pop in pink at full price cause I wanted the colour pink. I already have a black vertuo pop but had to have the pink to match my kitchen. So anyway my machine went great for about a month then started failing so rung nespresso they made me do factory reset. Great works again, then less then a month later does the same thing so descailed it and did a factory reset. Great works again. Then two weeks later stops working again so ring nespresso and they get me to do another factory reset. Great works again. Then ten days later it hisses at me makes a whirling sound while sending off steam, smelling burnt wire and machine won't go. So again ring nespresso and they tell me that I can send it back to them and they will send me a replacement, but we don't have pink anymore so you have to choose another colour. I said no I already have another vertuo pop in black and don't want another colour unless it's pink. I told them I only brought the second machine for the colour. So if i can't have pink I want a refund. They said no we will take it and send it to get fixed. So I sent it off rung again and said I have sent you the machine I want a refund. They said no you have to wait ten days and we will try and fix it. So Im left to wait. I don't even want the machine fixed how can you trust something that has burnt wires. Very frustrating. Don't recommend there company at all.

Disgraceful customer service. Fell into the subscription trap, the vertuo machine makes a cup of aerated junk, they won't replace the machine and I paid $179 after arguing on the phone for 45 minutes about it just to get out of this horrific coffee system. It's junk.

I have just received excellent customer service from a Nespresso employee via phone call. Ray was extremely professional and helpful when sorting my mistake when ordering new capsules. Ray made the phone call a pleasant experience assisting me with diligence and urgency. His customer service is to be commended.

As others have said, don't expect your online order to be delivered anywhere near the time. Paid for 3 hour delivery and still waiting in the darkness. Chat bots are useless ....

ABSOLUTELY SHOCKING !
Order placed, confirmation email received, money taken from account ....and then no further communication !

Once contacted Nespresso does not have the order in their system.... but they were happy to confirm the order via email and certainly ok to take the money for the order

Seems like a scam

I'm a long-time customer, loyal, and have always advocated for Nespresso. Unfortunately, I have experienced issues with the machines despite completing the regular descaling and kept the machines in quality condition. I'm completing over feeling anxious every-time I turn the machine on for a coffee, and when telling the customer service representative I want to cancel my account, there was not attempt to resolve my complaint or retain me as a client. Completing disappointing and want share my experience so others know what they will experience with this company.

Long time customers - not anymore
Online experience with recurring subscription is horrendous. Every time I want to amend something it won't work and I end up having to phone customer service. Made a change today, and order was updated, but a change that I had made last month was gone and updated to the original recurring order. Very frustrating and time consuming. The website and app are really useless. Cancelled order and will look at alternative pods for the machine.

Recently they have changed their recycling bags. I have had a number of them leak and they are not fit for purpose as compared to the previous black bags.