Neuravio Avis 3

Do not buy from this company. Soon after ordering I received a tracker info which looked like the item had been dispatched. It then sat and did not move for 2 weeks and still hasn't 5 further days later. I have emailed them and today called twice for phone to be put down. Name that comes up on payment statement is also different and has poor reviews.

I ordered a knee brace from this company as they offer a 30 day try and if no good then return. The item took a long time to arrive and when it did I was surprised how badly it was packaged. When I got into it it was only in a plastic bag and there were no instructions on how to use it. After looking up a few on you tube it was quickly apparent that this item wasnt right to help my disability so I tried emailing to initiate the return. I got no reply to that or any of the next 4 emails I sent to them. I have tried calling them but the phone is constantly turned off. The website states when you dig deep into it that you need to contact them prior to returning. I am now £80 out of pocket and have an item I want to return yet am dealing with a company that appear to be fraudsters

I ordered an Osteoarthritis Uploader Knee brace (at the suggestion of my surgeon) from Neuravio.
After about 10 days it arrived from China, the tracking worked and I could see where it was on the journey. But it was faulty; it would not fit my knee because the top part of the brace was 'bent', and one lower strap was so long that it could not connect with the velcro; shortening this strap would not work either. The company offered 24/7 customer support, 30 day money back guarantee and free UK shipping and returns. I contacted the company via email several times and received no reply; I also tried the telephone number supplied - this was never answered. So I posted the faulty item by 'Special Delivery' to the London address given. The following day the item was returned to me 'Adressee unknown'. I have now run out of options!