Newair Avis 4 395

Fern helped with getting replacement handle for a wine cooler, was easy to talk to and straight to the point.

Experienced a damaged unit on arrival. Contacted support and Laurellee helped me turn this experience from bad to good very quickly. Helped with the entire process and got a new unit being shipped to replace. Amazing service and support! This will be updated when the new unit arrives.

She excelled in wonderful service! Friendly, quick and solved the issue same day
Thank you again!

Hilary's customer service was outstanding! She was polite, knowledgable, articulate, and attentive to our questions. We have never had a better experience with customer service than we had with Hilary. She is truly outstanding and is a valuable asset to your team. We received a replacement ice maker in less than a week.

When the fridge arrived damaged, I requested e-support and Laurellee responded just eight (8) minutes later. She was courteous and helpful and arranged to send a replacement part. But after 72 hours the fridge still would not cool to near the advertised temperature, so she accepted a return without debate.
I want to do more business with Newair in the future.

The chat support is easy to use and it was super fast to respond and you get a real person to talk to quickly too.They solve my questions and Fern was patient and helpful about it.

Fast to respond kind and informative. Was able to help with my warranty

I submitted a request over the weekend about a missing part on my order and was quickly contacted on the first business day by Laurellee. She apologized for the issue, asked great questions to pinpoint the missing piece, and followed up shortly after to confirm she had already placed an order for it. I really appreciated how everything was resolved the same day.

Laurellee at Newair was a pleasure to speak with about my order. She found the part, ordered it for me and explained everything to me.

I contacted new air after searching the Internet for a replacement beverage fridge. I had a couple of technical questions and emailed Customer Service. I received a quick response from an extremely helpful Rep named Laurellee. She provided me with answers and helped me set up a quote for my purchase. Friendly, efficient and knowledgeable, she handled everything perfectly. I am now a satisfied Newair, Customer.

Laurellee was wonderful to work with. she diagnosed my problem and helped me get the part I needed. She was courteous and patient with me.

I had a problem with my wine cooler after almost 1 year of using.
Laurellee from customer service at Newair guided me in order to replace the unit.

Newair is the company. Fern is the best representative in the business. I've been going crazy for years looking for a certain type of drain plug for my ice maker. Buying different types, water leaks everywhere, other reps and second hand businesses telling me they don't make them anymore. But Fern found them for me today immediately. I couldn't believe it. Definitely someone who cares about his clients. 5 STARS. THANKS FERN

Fern was friendly, helpful and quick to answer my question.

Fern was very helpful in resolving our problem. Always got right back to me!

They responded to my inquiry quickly and had options for me. Ionie was very helpful with her emails and also with my phone call to order a part for repair of my beverage fridge. I initially thought they were helpful. However after selling me a replacement part with suggested instructions, a different looking part arrived and repeated requests have given me no help!! Now I am stuck with a broken beverage fridge and a useless part that bought!

Customer Service Rep. Laurellee was very polite and respectful in all of her interactions with my questions and needs.

Hilary was great! Prompt, friendly, customer service.
She is getting me the needed replacement part right away.