North East Water Softeners Avis 

Great service and price

Very helpful staff who were able to answer all my technical questions. New softener was delivered quickly and my questions on the installation anwered when I had difficulties while fitting it.

Absolutely fantastic service, and with my Easter softener being despatched by DPD, I could track it all the way to my door.
The unit, plus fitting kit arrived two days later, however, I am still waiting for the salt blocks to arrive. I did send an email in, and received a reply letting me know that they are being despatched by a different courier.

Friendly first rate service from human beings! Installation of our new Harvey S4 was carried out efficiently, neatly and on time by Connan - 5 stars.

Great service. Thank you

Fair price. Quality service.Helpful

Ordered the water softener and it arrived

Apart from the product being very good and the price also good, the staff at North East Water Softeners have been excellent. The first water softener that was sent to me did not arrive as expected and the ladies at NE WS chased up the package but were unable to locate it at the couriers so they arranged a second delivery for me.
As it happened, both water softeners then turned up one day after the other, and once again the people at NE WS soon organised a pick-up of the second package from me. It is always a good test of a company when things do not run smoothly and I must say this company come out with flying colours.

Fast efficient service.Easy to use website.High quality products. Can talk to a human being if required.

Honest review. These Guys are much better than Original Harvey company for supplying water softeners!

My order was dealt with immediately. I received a phone call from them clarifying our address as we moved earlier in the year and they were checking the details. We had a water softener from North East Water Softeners installed 9 years ago at our previous address and have always had good service form this company so when we decided to install one in our new home we had no hesitation in going back to them. They are very helpful & knowledgeable. We won't be installing the softener until January when a new kitchen is installed. No complaints at all about the company.

I've just had a Harveys water softener supplied and fitted from North East water softeners. Chelsea came out to assess which unit I needed and Connan came out and fitted the unit. He explained to me how it worked and helped me to set up the app, so I could track the softener on my phone. Both vey helpful and informative and I would recommend.

I ordered a water filter cartridge from newwatersofteners.co.uk and unfortunately the product did not fit my water filter at all. I’ll admit I was late in reporting the issue because I had a lot going on in my life at the time, but when I finally contacted them, the support I received was extremely unhelpful.

They asked me for measurements, which I provided, but after that they simply told me there was nothing they could do because I should have raised the issue earlier. They also claimed the cartridges were bought directly from Harvey’s. When I contacted Harvey’s myself, they told me they were not aware of this company.

I have since bought a cartridge directly from Harvey’s, and it fits perfectly, which makes me seriously question the quality and authenticity of the one I received from newwatersofteners.co.uk. I ended up wasting around £80 on a product that was completely unusable for me.

This was a frustrating experience from start to finish, and based on my personal experience, I would not order from this site again.

Good price. Prompt shipping with helpful customer service.

Can’t fault service

Ordered New Water Softener With Ease Online / Delivered To My Home Address Within Two Days
Superb Service

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Ordered a Harvey Twin Tec 4 water softener, delivered within days with all the connectors, hoses and isolation valves. All fitted and working now.