North East Water Softeners Avis 

The engineer who fitted out new water softener was excellent. Also Chelsea the sale rep was super helpful and made the who process really easy. Phil

I spent a significant amount of money on a water softener and installation kit, only to discover that some parts were missing.

I requested an email confirmation once the missing parts were dispatched but never received any communication.

I understand that mistakes can happen—it’s how those mistakes are handled that matters. I had a plumber booked for the weekend, so I called on Thursday to report the missing parts. I was told they would be shipped on Friday, but delivery wouldn’t be until Monday. Given the error was on their end, I would have expected them to arrange a weekend delivery.

I also asked to be notified when the parts were sent. When I didn’t hear back, I called again on Friday afternoon and was told they weren’t sure if the parts had been shipped and needed to check with the manufacturer.

Overall, a frustrating experience. Poor communication and lack of urgency in resolving the issue. I do not recommend.

Harvey Water Softener , cheapest online. Delivered quickly.

Delivered softener promptly plus salt too.
Only just installed, all so far is fine.
Very helpful staff for enquiries over the phone.

Packaging was not fit for purpose meaning 3/4 of the total order was damaged

Products delivered partially hence the 4 stars. Not yet installed but it looks as described.
Looking forward to see how well does the job.

Update: product arrived , will update later about functionality.

Quick response and delivery.

We bought a Twintec S4 to replace an older Harvey model which had been installed around 12 years ago.

The new device has been in operation for about 12 months and hasn't missed a beat.

North East Watersofteners were both knowledgeable and helpful throughout the buying process. Once we decided to buy it arrived quickly and was straightforward to install.

I bought a Harvey Twintec S4 water softener on line from North East Water Softerners.
Staff were very friendly and informative, the speed of delivery was excellent, and the price was cheaper than Harvey!
Also got 6 packets of salt in one of their deals.
Excellent company to do business with!

Product at a good price was delivered quickly

Got a good price and it arrived promptly

Very easy to order at a very good price and the water softener was delivered in a time shorter than stated.

Ordering was easy and delivery was very quick

Very helpful and efficient service would recommend
Thanks

Good, excellent customer service helpful

Website designed very good which making the search and selection of model very easy. Nice to see also the different discount options. Delivery has been surprisingly extremely quick and without any additional charges. All of these making a big difference with the Harvey Nash itself where they have offered me as an existing customer the price £350 higher..
I would highly recommend this company.

I just want to say how much i appreciated the service by Chelsea.She advised me in the most professional and friendly manner.

It is rare to find a company with these values and i must say i really do appreciate this companies help in finding my water softner solution.

I wish Chelsea well and i trust she will continue to provide outstanding service i recieved to other potential customers

When the cabinet finally arrived - some issue with the manufacturer - the installation was straightforward and the end result is great.